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Reviews of Fairfield Inn & Suites Rancho Cordova

2.5 out of 5
Fairfield Inn & Suites Rancho Cordova
10745 Gold Center Dr, Rancho Cordova, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1004 reviews" "
Rating 8 - Good. 281 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean hotel. Was greeted by front desk. Parking was easy.
Stayed 1 night in May 2024

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet and staff were great !
Stayed 5 nights in May 2024
Response from Collin Carroll on 25 May 2024
we are happy you've enjoyed your stay we look forward to having you back.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was great.
Stayed 4 nights in May 2024
Response from Melissa S. on 22 May 2024
We hope to see you again soon!

10/10 Excellent

MANAS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay with family.
Stayed 2 nights in May 2024
Response from Collin Carroll on 19 May 2024
thank you for your fantastic review, we appreciate you

10/10 Excellent

Cheyenne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent night stay!
Stayed 1 night in May 2024
Response from Melissa S. on 22 May 2024
Happy to see you enjoyed your stay!

4/10 Poor

Elizabeth

Business traveller, Travelled with partner
Disliked: Amenities
So they charge a $100 "security" deposit, which is not mentioned until you make the non-refundable booking. Then when you check out they say it is automatically refunded. I had to contact my CC company finally after 6 days to get it removed!!!!!! What a scam I've never experienced this at other hotels.
Stayed 1 night in May 2024
Response from Collin Carroll on 19 May 2024
we apologize for your bad experience, we hope you continue to stay with us your next time in the area.

10/10 Excellent

Cassandra

Business traveller, Travelled with partner
Liked: Amenities
The front desk clerk that helped me check in after a long night of driving had outstanding customer service skills! Breakfast was delicious and the rooms were cozy :)
Stayed 1 night in May 2024
Response from Melissa S. on 22 May 2024
Thank you! We will be sure to share your comments with the team.

8/10 Good

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast & customer service
Stayed 5 nights in May 2024
Response from Collin Carroll on 15 May 2024
Thank you for a great review, we appreciate your business and look forward to seeing you again.

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything is satisfactory except for the free breakfast. Please put in the website that breakfast starts at 7am. We travel to Rancho Cordova for my daughter’s tournament and breakfast at 6am is big for us coz we need to be in the venue at 7am.
Stayed 2 nights in May 2024
Response from Collin Carroll on 15 May 2024
we are sorry for your unsatisfactory breakfast experience, we hope you give us another chance when you are in town.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Collin Carroll on 15 May 2024
Thank you for an amazing review, we look forward to having you back.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Collin Carroll on 30 Apr 2024
Thank you for your fantastic review, we look forward to having you back.

10/10 Excellent

Kevin, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Collin Carroll on 28 Apr 2024
Thank you for being apart of the Marriott family, we appreciate you and look forward to having you back.

10/10 Excellent

Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking and very good breakfast buffet were a definite plus. Exercise room was great with tread mills. Rooms were spacious with small refrigerators.
Stayed 4 nights in Apr 2024
Response from Collin Carroll on 28 Apr 2024
we appreciate you being a Marriott Guest, we look forward to having you back, thank you for your amazing review.

4/10 Poor

Una

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Collin Carroll on 30 Apr 2024
we are sorry your stay wasn't 100% as we strive to deliver exceptional service, we hope you give us another chance when you are back in town.

10/10 Excellent

William

Stayed 2 nights in Apr 2024
Response from Collin Carroll on 19 May 2024
thank you for your fantastic review, we appreciate you

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN COMFY AND EFFIECIENT
Stayed 1 night in Apr 2024
Response from Collin Carroll on 24 Apr 2024
we appreciate you Mathew we look forward to having you back.

10/10 Excellent

Rosalie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for families. The staff was accommodating. The common area is used for a nice breakfast and at night they set up games and play sports on the tv. It was a great experience.
Stayed 1 night in Apr 2024
Response from Collin Carroll on 21 Apr 2024
Thank you for your fantastic review, we look forward to having you back.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Collin Carroll on 21 Apr 2024
We strive to give our best, we appreciate you and cant wait to have you back.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean and nice. Staff is very friendly. Room was spacious and the bed was very comfortable. I’ll be back
Stayed 1 night in Apr 2024
Response from Nikita Maidanik on 15 Apr 2024
Dear Tim. Thank you for staying with us and sharing your feedback. We do appreciate your high score. IT really means a lot for us! Thank you so much.Hope to welcome you back again soon.Best regards,Nikita Maidanik.General Manager.

8/10 Good

Reynalda, brea

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to sleep well as I can hear the noise in the next room.
Stayed 1 night in Apr 2024
Response from Nikita Maidanik on 15 Apr 2024
Dear Reynalda. Thank you for staying with us and sharing your feedback. First of all let me apologize for bad experienced to had during your stay. I We do appreciate your high score. It really means a lot for us! Thank you so much.Hope to welcome you back again soon.Best regards,Nikita Maidanik.General Manager.

6/10 Okay

Mirsad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed the night , room was good but the morning breakfast was not . Only eggs , biscuit with gravy ( no meat selection ) everything else was ok .
Stayed 1 night in Apr 2024
Response from Nikita Maidanik on 15 Apr 2024
Dear Mirsad. Thank you for staying with us and sharing your feedback. Let me first of all apologize for bad experience you had during your breakfast,We do appreciate your score. It really means a lot for us! Thank you so much.Hope to welcome you back again soon.Best regards,Nikita Maidanik.General Manager.

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Certain features like rug was slightly outdated but overall very clean and staff was great!
Stayed 3 nights in Apr 2024
Response from Nikita Maidanik on 15 Apr 2024
Dear Shane. Thank you for staying with us and sharing your feedback. We do appreciate your high score. IT really means a lot for us! Thank you so much.Hope to welcome you back again soon.Best regards,Nikita Maidanik.General Manager.

10/10 Excellent

Tish, Frederick

Stayed 4 nights in Mar 2024
Response from Nikita Maidanik on 15 Apr 2024
Dear Tish. Thank you for staying with us and sharing your feedback. We do appreciate your high score. IT really means a lot for us! Thank you so much.Hope to welcome you back again soon.Best regards,Nikita Maidanik.General Manager.

6/10 Okay

Judith

Stayed 1 night in Feb 2024
Response from Collin Carroll on 15 Mar 2024
Thank you for your review, we look forward to having you back when you are in town.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful in securing a quiet, clean and beautiful room after a terrible night’s stay at another nearby hotel. Lovely facilities, and very good breakfast. Would definitely stay here again!
Response from Melissa S. on 11 Mar 2024
Thank you for taking the time to leave us a review!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Another person was given our room while we were in it.
Stayed 2 nights in Feb 2024
Response from Melissa S. on 28 Feb 2024
Thank you for your review. I am sorry to hear you had an issue why staying with us. We hope you give us another try on your next trip to Rancho Cordova.

8/10 Good

Marcela

Travelled with family
Stayed 2 nights in Feb 2024
Response from Melissa S. on 26 Feb 2024
Thank you for your feedback. We hope you visit again soon.

10/10 Excellent

Paula

Liked: Cleanliness, amenities
Stayed 3 nights in Feb 2024
Response from Collin Carroll on 20 Feb 2024
Thank you for an amazing review, we look forward to seeing you again when you are back in town.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Collin Carroll on 19 Feb 2024
Thank you for your score we look forward to having you back.

6/10 Okay

Verified traveller

Travelled with group
Staff friendly, room service is okay.
Stayed 5 nights in Feb 2024
Response from Collin Carroll on 19 Feb 2024
we appreciate you, and hope given the chance we see you again.

10/10 Excellent

Brooke

Liked: Property conditions & facilities
Friendly efficient check in.
Stayed 1 night in Feb 2024
Response from Collin Carroll on 17 Feb 2024
Thank you for your review, we look forward to seeing you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and satisfied
Stayed 1 night in Feb 2024
Response from Melissa S. on 16 Feb 2024
Thank you for your feedback, we look forward to your next visit!

8/10 Good

Peter

Stayed 3 nights in Jan 2024
Response from Collin Carroll on 24 Mar 2024
Thank you for your review we look forward to having you back whenever you are back in town, thank you for staying with us here at Fairfield Inn by Marriott

10/10 Excellent

Kyungmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Collin Carroll on 3 Feb 2024
Thank you for your review , we hope to see you again when you are back in town.

8/10 Good

Ana, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and pleasant, main down side was the thin walls, we could hear everything from the room next door and they were quiet noisy until 2am. The beds were not as comfortable as we would like but overall the room was very nice.
Stayed 1 night in Jan 2024
Response from Collin Carroll on 16 Jan 2024
We are sorry to hear about your unpleasant stay, and hope you give us another chance when you're in the area.

6/10 Okay

Nicelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There’s a good and bad things about the stay we had in this hotel . Let’s start with the bad one …We come here all the time and booked a 2 night stay this time . We were not informed upon check in that we need to inform the staff if we want our room clean . When we came back at night after a busy day , our room was still a mess and when we call the desk they only told us that we only clean if you tell us to clean it . We are expecting it made up since it is a hotel and not airbnb. Staff told us it was like that since Covid . We would understand if it was communicated to us during check in and also considering we’ve been to this hotel several times since pre and post Covid we know that this is not true because we had no problems from our previous stays . We just don’t like how the staff handled this when we asked them . It seems that it was our fault for not asking them to clean the room . They said there was a miscommunication . I mean it is only considered as such if it was communicated and the other party failed to understand. But if it wasn’t communicated at all in the beginning then it is not miscommunication . We would appreciate if staff handled this type of complaints in a professional manner and not being rude . They may need in -service for this . Now let’s go to the good side …I will commend the cleanliness of the breakfast area and the breakfast itself . It was nice and the service crew was efficient . Parking is good and location is convenient .
Stayed 2 nights in Jan 2024
Response from Collin Carroll on 16 Jan 2024
We are sorry to hear about your unpleasant experience, we hope you give us another chance if your in the area.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Collin Carroll on 9 Jan 2024
Thank you for your review we appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Margarethe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from Collin Carroll on 30 Dec 2023
Thank you for your excellent review, we cant wait to have you back

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Collin Carroll on 27 Dec 2023
Thank you so much for an amazing score, us here at Fairfield Inn by Marriott appreciate you and hope to see you soon.

10/10 Excellent

Artemio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Collin Carroll on 27 Dec 2023
Thank you so much for an amazing review, Us here at Fairfield Inn by Marriott appreciate you and cant wait to see you again.

10/10 Excellent

Laurel

Stayed 4 nights in Dec 2023
Response from Collin Carroll on 27 Dec 2023
Thank you so much for an amazing review, Us here at Fairfield Inn by Marriott appreciate you and cant wait to see you again.

8/10 Good

Sheue

Travelled with family, Business traveller
Stayed 1 night in Dec 2023
Response from Melissa S. on 19 Dec 2023
Thank you for your feedback.

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Melissa S. on 19 Dec 2023
Thank you for your review!

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very comfortable stay for a local baseball tournament. Room was clean and good size. Lobby was inviting and great for social gathering with some games and entertainment for guests. Free breakfast and free parking. Walking distance to food options.
Stayed 1 night in Dec 2023
Response from Collin Carroll on 11 Dec 2023
We are so glad you've had an amazing stay here with us at Fairfield inn by Marriott, we look forward to seeing you again.

6/10 Okay

cindy

Stayed 1 night in Dec 2023
Response from Melissa S. on 14 Dec 2023
Thank you for staying with us while in Rancho Cordova, we appreciate your business.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa S. on 14 Dec 2023
Thank you for your review. We are happy to see you enjoyed your stay!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Collin Carroll on 5 Dec 2023
Thank you for your review and experience here with us at Fairfield Inn by Marriott

8/10 Good

Michiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was little bit noisy..
Stayed 1 night in Dec 2023
Response from Collin Carroll on 5 Dec 2023
We are sorry for your experience with your fan, we hope you give us another chance on your next stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Only suggestion. Give 15 minute grace period after noon before key card stops working
Stayed 1 night in Dec 2023
Response from Collin Carroll on 5 Dec 2023
Thank you for you review, we appreciate "You" and will do our very best to accommodate your concerns.we hope to see you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was comfortable stay
Stayed 3 nights in Nov 2023
Response from Melissa S. on 30 Nov 2023
Thank you for your feedback, we happy to hear you enjoyed your stay!