SM City Lipa

The room was clean. The room had air conditioning, a bidet, and a water heater for the shower. A refrigerator and a kettle were provided to me upon request. The best amenity is probably that water was provided via a water cooler in the common area, and could be brought to the room via a provided bottle.

This property doesn't deserve any stars at all! You were sent the details of the property but expect that you will be allocated a different room as it's first come first served! We turned up later than check in time but our room was already occupied. We were then allocated a different room in a different building and not seaview as requested. Very dirty and smelly rugs and carpets, cockroaches in the kitchen, flies everywhere, trash still in, outdated toilet and bath, mouldy and rusty tiles, worn out doors with paint drippings.,,,the smell is disgusting, no words is disgust can fully describe this accommodation. Admin are rude as they hang up on the phone if you start complaining then they block! Owner doesn't seem to care at all! Expedia and other travel sites should ban this owner!!!! Bath blocked, admin not helpful!

Staff was friendly. Location was convenient but this was definitely not a five-star. I stayed at five star hotels and resorts all over the world at best. Just wasn't three