Search Villas in Runaway Bay

"This property was definitely not ready to reopen. Restaurants were still closed, all pools were not open, elevators NEVER worked in the mornings, we always had to take the stairs up and down to get around the property and back and forth to our room and when it rained there was water everywhere on our room level in the halls. There was absolutely nothing enjoyable about the property. The shows are only on Friday, the pool closed at 3 and 6pm. Everything we did and enjoyed doing was off the property. Staying here was definitely a waste of money and I do not feel I got my money worth and I would not recommend this location to anyone. I am HIGHLY disappointed, feel like I was robbed for my money. Worst all inclusive resort I have even encountered. "

"Everything think about out standing"

"Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end. Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process. The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation. The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience. For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive. Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return."

"They will not honor your room choice when booking through 3rd party even when they confirm with you and even if you paid extra. Be prepared to spend money if you want to go anywhere it will be at least $70 one way. The food is so so except the Japanese restaurant which you have to reserve. There are a lot of extra expenses even though it’s all inclusive if you want anything good. They are not good with allergies to foods but they do ask. You basically are going to be very limited on choices. Most of the lobby staff is pleasant and some of the restaurant staff but it is hit or miss. They do not offer food 24 hours so you better not miss meal! Activities are limited in the resort but they will help group shuttles if you book through them. There is absolutely no transportation to and from the airport you have to pay for your own taxis. The massage is good but want to charge $175 for a 1 hour session. I don’t think I would stay here again everyone me met out and about including the locals advised Sandals is much better! "

"Good"

"Breakfast was good, the room needs a bit of “updating”. The television in my room didn’t work, the wifi barely stayed connected"

"Everything was so clean and well-maintained. The staff was super attentive; everyone was so welcoming! I've stayed at many resorts in JA, and I really do not like the food in the all-inclusive, but this one was top tier. My housekeeper, Natoya, was the sweetest since sliced bread. The hotel Manager, Mr. Higgins, is very courteous and welcoming! Overall, 10/10!"

"Nice rooms and great staff. Food was very good, which you don’t always find at resorts."

"Yes. Very clean "