Private kitchen
Check availability

Reviews of Silver Fern Rotorua Suites & Spa

5 out of 5
Silver Fern Rotorua Suites & Spa
326 Fenton Street, Rotorua

Reviews

9.4

Exceptional

Rating 10 - Excellent. 565 out of 821 reviews" "
Rating 8 - Good. 213 out of 821 reviews" "
Rating 6 - Okay. 25 out of 821 reviews" "
Rating 4 - Poor. 10 out of 821 reviews" "
Rating 2 - Terrible. 8 out of 821 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MY

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. It is very good for the family. I Will be back again. The owner is lovely. Location is excellent very close to McDonald. The three bedroom suit is very big and spacious and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, would definitely recommend for a get a way
Stayed 2 nights in Mar 2024
Response from Antony on 4 Apr 2024
Hi Leanne, thank you for staying with us and appreciate the review and your kind words. Thank you!

6/10 Okay

Hyunmi

Travelled with family and small children
Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.
Stayed 2 nights in Mar 2024
Response from Silver Fern on 26 Mar 2024
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable! Definitely felt like a very luxurious experience. Big thank you to Helen at reception - so warm and friendly. She really made us feel special.
Stayed 4 nights in Mar 2024
Response from Antony on 27 Mar 2024
Hi Marion, thank you for staying with us and appreciate the review and kind words. Thank you!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to be prepared for the smell from the hot springs
Stayed 2 nights in Mar 2024
Response from Antony on 27 Mar 2024
Hi William, thank you for staying with us and appreciate the review and feedback. Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Antony on 27 Mar 2024
Hi John, thank you for staying with us and appreciate the review. Thank you!

8/10 Good

Junghwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antony on 7 Mar 2024
Hi Junghwa, thank you for staying with us and appreciate the review. Thank you!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Stayed 2 nights in Feb 2024
Response from Antony on 28 Feb 2024
Hi Ryan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Antony on 7 Mar 2024
Hi Sandy, thank you for staying with us and appreciate the review. Thank you!

8/10 Good

Timothy, DOLLAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large unit that suited our needs. Conveniently located with ample parking. Lots of space.
Stayed 1 night in Feb 2024
Response from Antony on 28 Feb 2024
Hi Timothy, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

Shanelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time! The staff are super friendly, the room was clean and comfortable, and the hot tub is huge! Will definitely go back!
Stayed 2 nights in Feb 2024
Response from Antony on 26 Feb 2024
Hi Shanelle, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

Jaini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Antony on 26 Feb 2024
Hi Jaini, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely central and easy to access travel and dining needs
Stayed 3 nights in Feb 2024
Response from Antony on 26 Feb 2024
Hi Valerie, we're glad you're happy with our service at Silver Fern Rotorua.

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked large in-room tub and the spacious bathroom. Kitchenette was small and without a stove. Room had several flies buzzing around because the windows have no screens. Unable to get rid of them.
Stayed 2 nights in Feb 2024
Response from Antony on 26 Feb 2024
Hi Geoffrey, we're glad you're happy with the facilities at Silver Fern Rotorua. Please accept our apologies on the flies as they are inevitable during summer time, fly sprays are prepared in the kitchen to solve this issue. We hope we can accommodate you again to deliver our normal high standard excellence.

10/10 Excellent

Christopher, Elkhart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was good and the location met our needs. I'd stay again.
Stayed 2 nights in Feb 2024
Response from Antony on 26 Feb 2024
Hi Christopher, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

yan sui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Silver Fern on 29 Jan 2024
Dear Yan Sui,Thank you kindly for your great feedback and we are really pleased to hear that you have enjoyed your stay with us.Wish you a very happy new year and we look forward to welcoming you back next time. Warm regards,

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good overall .Daily Servicing of the apartment needs improvement as bathroom items and tea/coffee items not refilled .
Stayed 3 nights in Jan 2024
Response from Antony on 26 Feb 2024
Hi Dave, thank you for your feedback. We're glad you're happy with our service at Silver Fern Rotorua, and we will look into the matter you have raised.

8/10 Good

Dacia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very comfortable, clean, and had convenient amenities such as a kitchenette, (cold) air conditioning, all the necessary toiletries, plenty of hot water and good water pressure. The curtains had seen better days, there was peeling paint in the bathroom, and other signs of wear and tear. The front desk staff were friendly and helpful. Overall, pretty good place for a budget price. We stayed 3 nights and were fine with it.
Stayed 3 nights in Jan 2024
Response from Antony on 26 Feb 2024
Hi Dacia, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. We appreciate your feedback and will do a follow up check at the room. Thank you.

10/10 Excellent

Tracey

Stayed 2 nights in Jan 2024
Response from Antony on 27 Mar 2024
Hi Tracey, thank you for staying with us and appreciate the review. Thank you!

8/10 Good

Sheridan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff very friendly. Very nice room
Stayed 1 night in Jan 2024
Response from Antony on 24 Jan 2024
Hi Sheridan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

4/10 Poor

Alayna

Disliked: Amenities, property conditions & facilities
Cockroach jumped out of coffee machine. Was upgraded to executive room upstairs. Shouldhave stayed with my original booking through expedia.
Stayed 1 night in Jan 2024
Response from Antony on 21 Jan 2024
Dear Alayna,Thank you for your review and choosing Silver Fern Rotorua. Please accept our apologies for not meeting your expectations on this occasion. The free room upgrade is a courtesy offer to put you in a better and bigger room which you did enjoy. We genuinely share your frustration and disappointment experiencing this unexpected situation and please accept our apologies for that. We do hope to have an opportunity to welcome you back to experience our more typical standard of excellence next time.The Management Silver Fern Rotorua

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious motel, friendly staff with the added bonus of a spa bath in the bathroom
Stayed 2 nights in Jan 2024
Response from Antony on 24 Jan 2024
Hi Vivienne, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.
Response from Antony on 24 Jan 2024
Hi Karen, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Good

Kerisha

Stayed 1 night in Jan 2024
Response from Antony on 24 Jan 2024
Hi Kerisha, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

MARTHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel in convenient location.
Stayed 2 nights in Oct 2023
Response from Antony on 24 Jan 2024
Hi Martha, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun little spot in Rotorua. Lovely caring staff wi
Fun little spot in Rotorua. Lovely caring staff with top notch hospitality. Very thoughtful to give us a quiet spot in the back for the kids to do their thing.
Stayed 2 nights in Jan 2024
Response from Antony on 24 Jan 2024
Hi Adam, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. Hope to see you next time.

4/10 Poor

Gagan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Antony on 24 Jan 2024
Hi Gagan, we're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.If would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Suites & Spa.

6/10 Okay

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
Stayed 2 nights in Dec 2023
Response from Antony on 24 Jan 2024
Hi Bryce, welcome to the geothermal wonderland. Thank you for your kind feedback! We're glad you're happy with our tub at Silver Fern Rotorua.

10/10 Excellent

Bren

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was an example of how all front desk people should be, happy, polite very genuine. Great place
Stayed 1 night in Dec 2023
Response from Antony on 24 Jan 2024
Hi Bren, thank you for your kind words! We are glad you enjoyed our service at Silver Fern Rotorua, and we hope we can accommodate you again in the near future.

8/10 Good

Renetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Antony on 24 Jan 2024
Hi Renetta, thank you for your kind review. We are glad you enjoyed your stay with us.

8/10 Good

BART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
Stayed 3 nights in Dec 2023
Response from Silver Fern on 21 Dec 2023
Hi Bart, thank you for staying with us and appreciate the feedback!

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Silver Fern on 21 Dec 2023
Hi Stephanie, thank you for staying with us and appreciate the review.

10/10 Excellent

MIN-JU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Antony on 24 Jan 2024
Hi Min-Ju, thank you for your kind feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Petelo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and accomodating. They gave us an early check in and were wonderful.
Stayed 2 nights in Nov 2023
Response from Silver Fern on 28 Nov 2023
Thank you for staying with us and appreciate the review. Enjoy the rest of your trip.

6/10 Okay

Calli, Pacific Pines

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, not far from the centre of town. We chose pay at the property on expedia, however, they took 1st night accomm 2 days prior without telling us. They also took final payment before we even checked in as we were running late due to late flight.
Stayed 2 nights in Nov 2023
Response from Silver Fern on 7 Nov 2023
Hi Calli, thank you for staying with us and appreciate the feedback. Kindly note that the first night is charged two days prior to arrival as deposit, and typically the remaining balance is charged upon check in, however in your case in was charged before arrival due to late check in after office hour is requested. We are sorry to hear that the payment terms do not meet your expectation and we should have communicate clearly. Thank you!

8/10 Good

Jolene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The sulfur smell was strong in the area. Needs some updating.
Stayed 1 night in Nov 2023
Response from Silver Fern on 7 Nov 2023
Hi Jolene, thank you for staying with us and appreciate the review.

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get-away
We booked into silver fern so we could have a 2 bedroom unit for my wife & my self & our best friend & her daughter, the unit was wonderfully equipped and the spa bath was a luxury. We slept very well in a comfortable bed in a nice quiet room with great blackout curtains.
Stayed 2 nights in Oct 2023
Response from Silver Fern on 7 Nov 2023
Hi A J, thank you for staying with us and appreciate the review. We are glad to hear you had good weekend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel. Accommodated ground floor room for ease of unloading suitcases Very clean, well supplied.
Stayed 1 night in Oct 2023
Response from Silver Fern on 7 Nov 2023
Thank you for staying with us and appreciate the review.

10/10 Excellent

Yao Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are very nice and room is clean and spa.
Stayed 1 night in Oct 2023
Response from Silver Fern on 15 Oct 2023
Hi Ming, thank you for staying with us and appreciate the kind review.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Silver Fern on 15 Oct 2023
Hi Sonja, thank you for staying with us and appreciate the review.

8/10 Good

Robert

Travelled with partner
Good location, quiet, good services, needs a bit of work
Stayed 2 nights in Oct 2023
Response from Silver Fern on 12 Oct 2023
Hi Robert, thank you for staying with us and appreciate the review.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Silver Fern on 12 Oct 2023
Thank you for staying with us and appreciate the review.

8/10 Good

Donnalisa, Acacia Gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed having the hot tub available
Stayed 4 nights in Sep 2023
Response from Silver Fern on 28 Sept 2023
Hi there, thank you for staying with us and appreciate the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Silver Fern on 28 Sept 2023
Hi there, thank you for staying with us and appreciate the review.

10/10 Excellent

Mitch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay! The shower was amazing, as was the spa pool! The bed was super comfortable too! Great kitchen amenities, thanks for the yummy coffee! x
Stayed 4 nights in Sep 2023
Response from Silver Fern on 11 Sept 2023
Hi Mitch, thank you for staying with us and appreciate the review. Look forward to your next stay!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo woman traveler, I felt safe and nurtured. The room was clean, large, and modern.
Stayed 2 nights in Sep 2023
Response from Silver Fern on 11 Sept 2023
Hi Julia, thank you for staying with us and appreciate the review. Enjoy the rest of your holiday in Kiwi land ;-)

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, staff & service, room comfort
great service very friendly, coffee machine and hot tub were greatly appreciated after a long day.
Stayed 1 night in Aug 2023
Response from Silver Fern on 4 Sept 2023
Hi Matthew, thank you for staying with us and appreciate the review. Look forward to your next stay!

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Silver Fern on 11 Sept 2023
thank you for staying with us and appreciate the reivew.

8/10 Good

Ashley

Stayed 1 night in Aug 2023
Response from Silver Fern on 28 Sept 2023
Hi there, thank you for staying with us and appreciate the review.

8/10 Good

Rhiannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and it was great. Property is a bit dated, but generally clean ( just some stains on the couch and the roofing outside where the spa is located could do with a waterblast. Bed was super comfy, shower pressure was amazing! Lovely to have a private spa. Cannot fault the staff, from check in to when we left they were friendly and helpful. There was a disturbance on our first night with some other guest and police were called. This was out of the owners hands and he came to aplogise the next day, which was lovely. Would definitely book again
Stayed 2 nights in Aug 2023
Response from Silver Fern on 23 Aug 2023
Hi Rhiannon, thank you for staying with us and we appreciate the feedback and recognition. Look forward to your next stay and hope to deliver a better experience.