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Reviews of Copthorne Hotel Rotorua

4 out of 5
Copthorne Hotel Rotorua
328-348 Fenton Street, Rotorua

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 916 reviews" "
Rating 8 - Good. 345 out of 916 reviews" "
Rating 6 - Okay. 218 out of 916 reviews" "
Rating 4 - Poor. 92 out of 916 reviews" "
Rating 2 - Terrible. 33 out of 916 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Feb 2024
Response from Theresa on 22 Mar 2024
Many thanks for your positive review. We do appreciate you taking the time to review our services. We hope to have you stay with us again.

6/10 Okay

Zara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been to other Copthornes, it wasn’t the best but it was sufficient.
Stayed 1 night in Feb 2024
Response from Theresa on 22 Mar 2024
Thank you taking the time to review our hotel. Your feedback is appreciated.

4/10 Poor

Bridget

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.
Stayed 1 night in Feb 2024

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.
Stayed 4 nights in Jan 2024

6/10 Okay

glynn

Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated. Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening. All in all a little bit below expectations from what website indicates.
Stayed 1 night in Jan 2024

6/10 Okay

Sanjeev

Travelled with family
Liked: Staff & service
Staff was very helpful glasses was dirty we 3 stayed there on 2 cups for coffee Time for booking we were told there is aircon but there was only fan and the room was very hot
Stayed 1 night in Jan 2024

8/10 Good

Melvyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to place. Rooms are tight and hallways can get dark (uninviting) but I always feel safe and comfortable there. Enjoy the pool and spas. Comfy beds. Cleaners do a good job with daily house keeping. Staff in general are very accommodating. Elevators weren’t working this time round but we didn’t mind. You get what you pay for here.
Stayed 4 nights in Jan 2024
Response from Theresa on 22 Mar 2024
Thank you for your feedback it is appreciated to aid in offering a enjoying stay. We look forward to hosting you again.

4/10 Poor

Segina

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to be refurbished. I went there expecting a much better standard overall. Lift was broken....carpet outside rooms is worn. Bathroom sink cracked...carpet in room worn...towel rack had visible tarnish...I wouldnt stay there again
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with family
Clean, close to town, affordable with secure parking.
Stayed 2 nights in Jan 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024

4/10 Poor

Sabreen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Gabriella

Stayed 3 nights in Jan 2024

4/10 Poor

Baljinder

Travelled with family
Disliked: Cleanliness
On our ground floor room there were insects so we didn’t use the cattle to make tea and there were no exhaust fan in bathroom and toilet so it stinks.
Stayed 1 night in Jan 2024
Response from Theresa on 14 Jan 2024
Dear guest thank you for your feedback. The exhaust fans for the bathrooms are automatically activated when the light is turned on so it would have been good to know which room you were in so we could look at repairing the problem. As for the insects did you contact reception at all to advise them. It becomes difficult for our team to rectify problems should they not be told however I do apologise for the issues you endured on this occasion.

2/10 Terrible

Vikashni

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and that’s about it. Very old and worn out property. We stayed 2 nights with 2 kids in a studio room. Very small crammed room. Bathroom facilities are very worn out. Rusted towel rails, dirty/rusted bath tub. Restaurant on site doesn’t open for dinner and bar doesn’t have much choice. Great pool but hot tub wasn’t working properly
Stayed 2 nights in Jan 2024

6/10 Okay

Lorraine

Travelled with family
Disliked: Amenities, property conditions & facilities
We found the hotel to be very tired and rundown. It was therefore expensive for what we paid for
Stayed 1 night in Jan 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a ghost hotel. Nothing was open in the way of bars or restaurants, or any amenities, everything was in darkness. The limited staff we're hard to find and when we did come across them they were unhelpful. At one point we just wanted some water and were told to either drink from the bathtoom tap or walk to a gas station down the road. If your facilities are that poor you should at least put some water in the fridge for guests. The hotel was very dated and needed upgrading. Out of the 5 guests in our party, not one of us would stay here again. One of the worst accommodations of our trip to NZ.
Stayed 2 nights in Jan 2024

8/10 Good

Prafull

Travelled with family
Liked: Cleanliness, amenities
Nothing really everything is fine average.
Stayed 1 night in Jan 2024

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very tired property, facilities not open (bar, coffee shop).
Stayed 2 nights in Dec 2023

8/10 Good

Sekove

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, friendly and accommodating staff. A shame the whole place seem very out-dated! Price we paid seemed a bit hefty. Leg also fell off one of the beds.
Stayed 1 night in Dec 2023

6/10 Okay

Manjari

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

John

Travelled with family
Liked: Amenities
Needs updating, a bit wirn around the edges.

8/10 Good

Ionut

Stayed 1 night in Nov 2023

6/10 Okay

ted

Travelled with family
Disliked: Amenities
no real bar or restaurant fair price good location
Stayed 1 night in Oct 2023

6/10 Okay

windy

Travelled with partner
Liked: Cleanliness
Lack of maintenance. Front desk staff is attentive and helpful
Stayed 1 night in Oct 2023

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website was misleading. Promised the earth, but underperformed. 4-star is not accurate, maybe 2-star would be more sufficient. Looked like maintenance had not been done to the hotel for several years. Staff were uninviting. Rooms were small, not fit for a small family or 3-people. Rooms not soundproof, so could hear everyones conversations outside your room. Flatpack furniture made the room more 2-star than 4-star. Eatery was not what was promised on the website. Covid is over now, so I would expect the maintenance, staff and room conditions to improve. Looking elsewhere when visiting Rotorua again.
Stayed 4 nights in Oct 2023

4/10 Poor

Terry

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Breakfast was fine. However, the hotel advertised on line that they had dining facilities. On arrival, I was told that it was closed. No discussion on reduced rate. I wouldn't have booked if I had known. Noisy, with several groups particularly loud.
Stayed 1 night in Oct 2023

8/10 Good

Pisila

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Matina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I paid $90 extra for buffet breakfast for 3. The ‘buffet’ was cereal, yogurt and toast! Then we had to order the hot plate. Rip-off for $90!!!!one lady serving everybody… NOT ON!!! Poor lady was running around, service was good but quality for breakfast was terrible!!! Not going back and will recommend whanau to not go!!
Stayed 1 night in Sep 2023
Response from TA on 14 Sept 2023
Thank you for your comments regarding your stay.We apologize for any inconvenience this may have caused you.We hope to have more staff on board shortly and am sure this will help to improve our Service.We appreciate any concerns or issues that may help us to better improve our Product.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Response from TA on 14 Sept 2023
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do with more powerpoints for charging in foyer. Restaurant was dark uninviting and on arrival lights were not on and again uninviting. But excellent service and cleanliness
Stayed 1 night in Aug 2023
Response from TF on 19 Aug 2023
Thank you for your comments regarding your stay.We do apologize for any inconvenience this may have caused.We have various power points available to our guests situated in the lobby area.Please enquire at Reception if you need asistance.

10/10 Excellent

Trudi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just because the World Cup is on I would of preferred to watch Soccer on TV and also the restaurant to be open
Stayed 2 nights in Aug 2023
Response from TF on 19 Aug 2023
Thank you for your response.We do have Big screen tv in the Hotel House Bar that was showing all of the World Cup Soccer games for our guests viewing.We do have specific times for our Restaurant times in the evening of which you should have been advised.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service
I would have liked a locals pub in the area, and if there was I would have liked to know about it
Stayed 1 night in Aug 2023
Response from TF on 19 Aug 2023
Thank you for your comments regarding your stay.We do apologize for not informing you of the facilities around the Hotel as we do in fact have our Cheers Bar at the rear of the Hotel equipped with Pokie machines,Pool Table and big screen tvs.Please enquire on your next visit and we will be happy to point you in the direction of The Cheers Bar.

10/10 Excellent

Tatua

Stayed 1 night in Jul 2023
Response from TF on 19 Aug 2023
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

6/10 Okay

Susanna

Stayed 2 nights in Jun 2023
Response from TF on 19 Aug 2023
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 Good

Karyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from TF on 19 Aug 2023
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

6/10 Okay

Someswaran

Travelled with family and small children
Disliked: Staff & service
Restaurant staff not friendly... before I asking something, the immediate response is NO. The food not great and I received 2 more information they given wronly. I won't come next time.
Stayed 1 night in Jul 2023
Response from TF on 19 Aug 2023
Thank you for your response regarding your stay.We apologize for any inconvenience this may have caused as this is totally unacceptable.We have informed our staff that Customer Service must improve so that this can never happen again.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay the breakfast was yummy bedroom was spacious
Stayed 1 night in Jun 2023
Response from Theresa on 19 Aug 2023
Thank you for choosing to stay at The Copthorne Hotel Rotorua.

8/10 Good

Tanessa

Business traveller
Bathroom is pretty old. Restaurant not open. Clean convenient
Stayed 1 night in May 2023
Response from Theresa on 17 Jun 2023
Thank you for your review it is appreciated. We do apologise the restaurant is not open for dinner but due to staffing it is a service that we had to put on hold until we are fully staffed and able to offer a great service versus a sub standard service. I hope you understand our situation. Thank you

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service
My room was clean and tidy, and well serviced. The bed was very comfortable. The corridors between reception and the accommodation areas were poorly lit and in need of new carpet.
Stayed 2 nights in May 2023
Response from Theresa on 17 Jun 2023
Thank you for your feedback it is appreciated.

4/10 Poor

Lakhwinder, Auckland

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Old structure still got mold mark on bathroom shower, carpet was air up of room Only consider a 2 star hotel then 4 star hotel
Stayed 1 night in May 2023
Response from Theresa on 17 Jun 2023
Thank you for your feedback and we do appreciate your views. Thank you

8/10 Good

Tammie

Travelled with family and small children
Liked: Cleanliness, staff & service
Beds were comfy! Nice and clean. Place a little tired and run down
Stayed 2 nights in Apr 2023

4/10 Poor

ALOKE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately they were short staffed so the restaurant was not available however, breakfast was available at an added cost. Needed a lot of TLC specifically outside. We had a pleasant stay.
Stayed 3 nights in Jan 2023

8/10 Good

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Easy process to check in and out. Average room, comfy beds, close to town.
Stayed 1 night in Jan 2023

8/10 Good

Uria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jan 2023

4/10 Poor

terry

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Gina, Auckland

Travelled with family and small children, Travelled with partner
We will be back here again 😊