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Ambassador Thermal Motel

3.5 star property
Hotel in Rotorua with 2 outdoor pools and indoor pool

Choose dates to view prices

The Ambassador Thermal Motel, in the city center, offers practical amenities like laundry facilities, free in-room WiFi, and luggage storage. Guests can choose between two outdoor pools or an indoor option. The staff provides excellent tour assistance, often praised in reviews.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Laundry
  • Housekeeping
  • Kitchen
  • Parking included
  • Free WiFi
The current price is RM278
RM320 total
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

Basic Studio, 1 Double Bed

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Blackout curtains
Fan
2 bedrooms
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Apartment, 1 Bedroom

2 bedrooms, blackout curtains, soundproofing, iron/ironing board

Standard Apartment, 1 Bedroom

8.8 out of 10
Excellent
(18 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Apartment, 2 Bedrooms

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Basic Studio, Multiple Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Blackout curtains
Fan
2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Economy Apartment, 1 Bedroom

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Basic Apartment, 1 Bedroom

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Apartment, 2 Bedrooms

2 bedrooms, blackout curtains, soundproofing, iron/ironing board

Economy Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

Basic Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Heating
Kitchen
Fridge
TV
Fan
2 bedrooms
Blackout curtains
  • 96 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds
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About the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040

What's nearby

  • Eat Street - 3 min walk - 0.3 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Rotorua Night Market - 6 min walk - 0.6 km
  • Polynesian Spa - 6 min walk - 0.6 km
  • Rotorua Central Mall - 10 min walk - 0.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Brew | Craft Beer Pub - ‬5 min walk
  • ‪Atticus Finch - ‬5 min walk
  • ‪Fat Dog Cafe & Bar - ‬6 min walk
  • ‪Mac's Steak House - ‬5 min walk
  • ‪Subway - ‬6 min walk

About this property

Ambassador Thermal Motel

Hotel located in Inner City
Ambassador Thermal Motel provides laundry facilities and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and an indoor pool
  • Free self-parking
  • A front desk safe, outdoor furniture and free newspapers
  • Luggage storage and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Ambassador Thermal Motel boast comforts such as free WiFi and sound-insulated walls.
Extra amenities include:
  • Heating and fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Kitchens, fridges and microwaves

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 16 March to 10 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash

We should mention

This property does not have any lifts

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

Does Ambassador Thermal Motel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool. One of the swimming pools is closed seasonally each year from March 16 until April 10.

How much does it cost to stay at Ambassador Thermal Motel?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at Ambassador Thermal Motel on 27 Nov 2025 start from RM 278.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ambassador Thermal Motel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ambassador Thermal Motel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Ambassador Thermal Motel?

Check-in start time: 2:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Ambassador Thermal Motel?

Checkout is at 10 AM.

Where is Ambassador Thermal Motel located?

Located in Inner City, this hotel is within a 5-minute walk of Government Gardens, Rotorua i-SITE Visitor Centre and Eat Street. Sir Howard Morrison Performing Arts Centre and Tamaki Maori Village are also within 5 minutes.

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Reviews

Ambassador Thermal Motel Reviews

8.4

Very good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.6

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 226 out of 576 reviews
Rating 8 - Good. 247 out of 576 reviews
Rating 6 - Okay. 71 out of 576 reviews
Rating 4 - Poor. 24 out of 576 reviews
Rating 2 - Terrible. 8 out of 576 reviews

Reviews

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice. The swimming pool and mineral pool were great for the price. It is a great value accommodation.
Stayed 1 night in Oct 2025

8/10 Good

marco

Clean rooms and nice thermal pool
Stayed 1 night in Sep 2025

6/10 Okay

janelle

Liked: Cleanliness
Staff were nice, good safe space, room and amenities need an upgrade but overall fine.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and courteous staff. Value for money.
Stayed 2 nights in Oct 2025

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was really comfortable and the staff are friendly and easy going. Felt really at home.
Stayed 7 nights in Jul 2025

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm pool and lovely thermal pool. Rooms are big
Stayed 4 nights in Jul 2025

6/10 Okay

Colin J

Liked: Cleanliness, staff & service, room comfort

Clean budget hotel

Nice budget hotel with everything you need for a comfortable stay.
Stayed 1 night in Feb 2025

8/10 Good

Elaine

Liked: Amenities
Good location for everything
Stayed 1 night in Feb 2025

10/10 Excellent

Lesley

Liked: Staff & service, property conditions & facilities
Convenient central location. Comfortable and well equipped.
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, located close to the lake front and park and amenities
Stayed 2 nights in Aug 2023

8/10 Good

Sarah

Liked: Staff & service
Great location, rooms were warm and beds comfy and clean. Easy check in and had everything you needed. The facilities are a touch outdated but a bit of a water-blast around the pools, leaf blow will make a difference. Cobwebs on stair handles, bugs on lights around pools etc often people notice these things. Otherwise perfect location to lakefront and eat street and will return.
Stayed 1 night in Jun 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was polite and friendly. Old motel, but rooms were clean and tidy. Big pool was closed unfortunately, must have been due to season change. The small outdoor spa and thermal pool was open.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jamesntiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host, good space for our family, swimming pool right outside. Close to town and eat st.
Stayed 2 nights in Sep 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay -
Stayed 3 nights in Jan 2024

8/10 Good

Lian You

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very cleanliness, Staff is nice to service ,Easy parking. Quiet street and walkable to food street, shopping, very close to the park. good value to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, close to downtown.
Stayed 1 night in Oct 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accomodation. Very central location and fabulous views of lake Rotorua! The spa pool was fabulous. The staff were extremely welcoming and helpful. The accommodation was so clean and spacious. Would highly recommend
Stayed 2 nights in Mar 2024

8/10 Good

Saidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good,near the lake best of all we got to park our car infront of the porch which was convenient as my sister has difficulty in moving around.Great place to walk in the cool morning by the lake.
Stayed 1 night in Jan 2024

10/10 Excellent

Rangi

Liked: Staff & service, amenities, property conditions & facilities
Close to event center
Stayed 2 nights in Jan 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent,the room was very clean and tidy,best of all with our flight delayed we arrived at 9.40pm which was way past closing time,rang the number there was no hassle in giving us a key for the room
Stayed 3 nights in Sep 2022

6/10 Okay

mary

Liked: Staff & service

It was ok for one night but wouldnt book again

The room and beds had stains, the whole place really needs an update, fresh paint, some actual decor. Staff was super nice, very friendly and helpful. Something was off overall but couldn't figure out what
Stayed 1 night in Oct 2024

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Thanks
Stayed 1 night in Aug 2022

8/10 Good

Carol

Needs more things done to it
Stayed 2 nights in Jan 2024