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Reviews of ASURE Rotorua International Motor Inn

3 out of 5
ASURE Rotorua International Motor Inn
2 Monokia St, Rotorua

Reviews

9.4

Exceptional

Rating 10 - Excellent. 67 out of 93 reviews" "
Rating 8 - Good. 22 out of 93 reviews" "
Rating 6 - Okay. 1 out of 93 reviews" "
Rating 4 - Poor. 0 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great spa. Very good set up. If you pay for 5 people, there should be 5 bowls, forks etc.
Stayed 2 nights in Apr 2023

10/10 Excellent

Keanu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Nice room with all essentials.
Stayed 3 nights in Apr 2023

10/10 Excellent

Harley

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel was relatively new and in good condition.
Stayed 1 night in Jul 2021
Response from jc on 23 Jul 2021
Thankyou

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, close to town and activities
Stayed 3 nights in Jul 2021
Response from jc on 21 Jul 2021
Thankyou very much for the kind review

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from jc on 28 Jul 2021
Thankyou so much

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from jc on 3 Mar 2021
Thankyou Neville and Kathy-lovey to see you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean & roomy unit. Also very friendly staff.
Stayed 4 nights in Feb 2021
Response from JC on 16 Feb 2021
Thankyou so much for the kind review

8/10 Good

Yu-Chun

Stayed 4 nights in Dec 2020
Response from jc on 5 Jan 2021
thankyou

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay
2 night stay ,good size motel . quiet too
Stayed 2 nights in Dec 2020
Response from jc on 5 Jan 2021
thankyou

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern, and love the spa pool. The Nespresso coffee machine is a bonus.
Stayed 1 night in Sep 2020
Response from JC on 9 Sept 2020
Thank you for the lovely review-Judith

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern room, the private spa was the highlight :)
Stayed 2 nights in Jul 2020
Response from jc on 4 Aug 2020
Thankyou so much-hope you will return-Judith

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from JC on 26 Mar 2020
Thank you very much-Judith

10/10 Excellent

Kwun Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from JC on 15 Mar 2020
Thankyou for the lovely review-really appreciated and thankyou for choosing to stay with us-Judith

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from JC on 9 Mar 2020
Thank you so much-Judith

10/10 Excellent

Richard, Boston, MA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel in convenient location. Quick check in process and friendly staff.
Stayed 1 night in Mar 2020
Response from JC on 17 Mar 2020
Thank you Richard-glad you enjoyed your stay-Judith

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new facilities with a pool and sauna. The room was tidy and clean with all necessary amenities provided.
Stayed 2 nights in Feb 2020
Response from JC on 1 Mar 2020
Thankyou very much for the lovely review-Judith

10/10 Excellent

WorldTraveler, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, best motel in terms of service and quality of room supplies.
Stayed 2 nights in Feb 2020
Response from Reservations on 25 Feb 2020
Thank you for your lovely review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room comfortable, staff great, nice pool. Restaurant was expensive, a/c in room did not work well.
Stayed 3 nights in Feb 2020
Response from JC on 27 Feb 2020
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service, clean rooms serviced well everyday. Family run that shows in the level of care and attention, went out of their way. Would recommend
Stayed 3 nights in Feb 2020
Response from jc on 16 Feb 2020
we are really thankful for the lovely review-Judith

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful. Clean & quiet plus private outdoor spa
Stayed 2 nights in Feb 2020
Response from jc on 16 Feb 2020
Thank you so much for the lovely review-Judith

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and great service/staff
Hotel was in great condition, and while on a main road it was still private and quiet. Reception staff were of NZ decent and were extremely friendly and attentive and made us feel very welcome
Stayed 1 night in Feb 2020
Response from JC on 16 Feb 2020
amazing-thankyou very much-Judith

10/10 Excellent

Denise, Santa Barbara, CA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, free parking, clean, staff was helpful.
Stayed 2 nights in Jan 2020
Response from jc on 16 Feb 2020
Thank you so much for the review-Judith

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, helpful and nothing was a problem. Would recommend to families travelling with children.
Stayed 4 nights in Jan 2020
Response from JC on 27 Jan 2020
Thank you very much-Judith

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spa pool. The cleanliness was excellent. the only downfall was the dust and insect build. They became evident when there bubbles in the spa.
Stayed 2 nights in Jan 2020
Response from JC on 25 Jan 2020
Thank you for the lovely feedback-understandably with an outdoor spa. This type of feedback allows us to monitor and fix-Judith

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was new, very clean, very spacious, well equipped and the beds were very comfortable. I can’t rate this motel high enough! It was excellent.
Stayed 3 nights in Jan 2020
Response from JC on 25 Jan 2020
Thank you very much for the wonderful review-Judith

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious rooms and had our own spa pool, just a shame we had to get the manager to come and fix it before we could enjoy it
Stayed 1 night in Jan 2020
Response from JC on 25 Jan 2020
Thank you for thre review-also letting us know about the spa-Judith

2/10 Terrible

Jie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from JC on 27 Feb 2020
Not every one can be pleased-apologies you did not feel our wifi was of the best standard

8/10 Good

Star

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Milk was expired but other than that- it was such a lovely stay. Thank you!
Stayed 1 night in Jan 2020
Response from JC on 3 Jan 2020
Apologies-I am not sure what happened there , thank you for the kind review-

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness. The staff was helpful to guide guests to the local attractions
Stayed 3 nights in Dec 2019
Response from JC on 3 Jan 2020
Thankyou for the lovely review-Wishing you and your family the happiest of 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from JC on 28 Dec 2019
Thankyou very much

6/10 Okay

Billie

Travelled with family
Average quality
An average quality motel, good for short stop overs . Kitchenette not equipped for cooking a proper dinner meal for family
Stayed 2 nights in Dec 2019
Response from JC on 28 Dec 2019
Thank you for your review-we are in the throws of creating an on site cafe for these purposes-Judith.

10/10 Excellent

Verl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel find
Amazing hotel. Only two years old. Laundry facilities so, kitchenette, sauna, exercise room. Owners were fantastic. Highly recommend. Will stay here again. Dr. Verl Anderson
Stayed 4 nights in Dec 2019
Response from M on 22 Dec 2019
Thank you for the great review. have a nice Christmas.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little retreat
Not the first time staying, everything still in good condition with great comfort, love the spa very much.
Stayed 2 nights in Dec 2019
Response from Maria on 22 Dec 2019
Thank you for the great review. have a nice Christmas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Maria on 22 Dec 2019
Thank you and have a lovely Christmas.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly at check in with lots of helpful information and advice including places to visit that gave discount because of where we were staying. Spacious room, well kitted out for self catering, cosy outside spa bath and bubble bath provided. Good shower and bathroom. Comfortable bed, very clean and quiet even though roads were close by. Short walk into town.
Stayed 2 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, very clean and close to where we needed to be
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the helpful staff that helped us with directions and bookings. Also we enjoyed the laundry facilities very comfortable well set out room.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were fantastic! So very friendly, helpful accommodating. It definitely made our experience memorable. The customer service was exceptional. Thank you.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The place was cosy and warm thanks to the lovely host warming our room before our arrival. Would definitely come back again.
Stayed 1 night in Oct 2019

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome very relaxing for me and my mate .
Stayed 1 night in Sep 2019
Response from Michelle on 7 Oct 2019
Ruth, Thank you once again for staying with us and taking the time to leave a review. Look forward to seeing you again soon. Regards, Michelle and the team.

10/10 Excellent

Roimata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids loved it and we loved it nice and cozy and very clean ❤
Stayed 1 night in Aug 2019
Response from Michelle on 7 Oct 2019
Thank you Roimata for leaving a review. We are please you enjoyed your stay with us. I will pass on your positive comments to the rest of our staff.

10/10 Excellent

Poonkasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant to stay
Friendly and helpful staff. Room is spacious and clean.
Stayed 1 night in Apr 2019
Response from Michelle on 20 May 2019
Thank you Poonkasem for taking the time to share your experience with others. Your kind words have made our day and we look forward to sharing with our staff. :-)

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Michelle on 20 May 2019
Thank you for your 5 out of 5. We are glad you were happy with your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean modern also good location very happy with our stay
Stayed 3 nights in Mar 2019
Response from Michelle on 20 May 2019
Thank you for reviewing us, your opinions help others to stay with us. :-)