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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
3610 North Main Street, Roswell, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 521 out of 1042 reviews" "
Rating 8 - Good. 273 out of 1042 reviews" "
Rating 6 - Okay. 114 out of 1042 reviews" "
Rating 4 - Poor. 67 out of 1042 reviews" "
Rating 2 - Terrible. 67 out of 1042 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MILES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice hotel. Easy check in, although my key didn’t work, so the front desk clerk redid the card and came upstairs with me.
Stayed 1 night in Apr 2024

6/10 Okay

Renee

Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The clerk at the front desk when we checked in was very unhelpful and difficult to ask questions to. He did not seem like he wanted to be there nor wanted us there. The man there the next morning was much friendly. The hotel was fine, but only just fine. Of my 10 days on the road during this trip this hotel was easily my worst experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicer Comfort Suites properties. Good value and plenty of good dining options in close proximity.
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Very good price for above average hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was "clean" (I had to make an emergency hotel book-in due to another hotel chain's dirtiness/disgusting room situation). We had a quiet, pleasant stay. Staff was awesome! Ty Roswell Comfort Suites!
Stayed 2 nights in Apr 2024

8/10 Good

Shana

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms were spacious with good lighting & multiple plug outlets! Hard to find that these days.
Stayed 1 night in Apr 2024

6/10 Okay

Enrique

Travelled with family
Disliked: Property conditions & facilities
The smell at the entrance is bad. But room is ok. Hotel got a problem with the water which required to shut off for a few hours in the morning.
Stayed 3 nights in Apr 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the bed, clean and spacious room. Very courteous and polite staff.
Stayed 1 night in Apr 2024

8/10 Good

Kristen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much chlorine in pool
Stayed 2 nights in Apr 2024

10/10 Excellent

Gary, Lubbock

Liked: Amenities, property conditions & facilities
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Stayed 1 night in Dec 2023

8/10 Good

oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is comfortable but if they would keep it clean it would make it better
Stayed 2 nights in Apr 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn, Kokomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel, and reasonably price. We will definitely stay here again!
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good breakfast and comfortable beds.
Stayed 1 night in Apr 2024

6/10 Okay

Tina

Travelled with family
We were only passing through on our way home from vacation. The room was nice. It was a quiet area. There are a lot of restaurants that are close. The only problem was the large roach on our shower curtain the morning we were leaving.
Stayed 1 night in Apr 2024

10/10 Excellent

CARA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. Breakfast was pretty good.
Stayed 2 nights in Apr 2024

8/10 Good

Ming, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room, well appointed. Lots of plugs for computers and phones. The shower was really nice soft water. Hot breakfast choices with scrambled eggs, sausage and waffles. Right across the street from Texas Roadhouse for dinner!
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Cleanliness
It didn’t feel very clean in our room. There was blood on our bedspread and the bathroom didn’t look like it had been cleaned in a long time.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room great price. Hot tub was wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, anenities, staff. Clean, good breakfast. Very good value
Stayed 1 night in Apr 2024

8/10 Good

Don, Durango

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are thin. You can hear people walking in the hallways. Rooms are nicely decorated. Blackout curtains do not pull shut. Pool and hot tubs are in Nice condition.
Stayed 1 night in Apr 2024

6/10 Okay

Enrique

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The room was spacious and comfortable, unfortunately the bathrooms were pretty nasty, the shower was rusted and the shower head had grime and I didn’t even want to use it. The room had dust especially by the air conditioning unit.
Stayed 2 nights in Mar 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the facility and my stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Its was rather average for a choice hotel site
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Armando

Liked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
They were supposed to provide housekeeping services every 3 days. I stayed there 2 weeks and got it once. Passed the maids in the hall and saw all of them on instagram and not working. Also the tub was rusty and with a 3 man crew of workers the garbage piled up. Pretty bad customer service and seemed run down. I don’t recommend. Go across the street to Hampton
Stayed 9 nights in Mar 2024

10/10 Excellent

Anthony

Business traveller, Travelled with partner
The breakfast server was kinda rude wouldn’t let us make waffle we were 10 min till closing , Very rude only stayed due to the breakfast ,
Stayed 1 night in Mar 2024

6/10 Okay

Antionette

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
When we got there the man who helped us in front was very rude. But leaving the new person up front was very nice. No towels at pool. Some of the towels in our room were dirty shower was rusty
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bed was very comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Isaac

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service my microwave or refrigerator everything was under construction which was not said and still charged me full price…ridiculous!!!
Stayed 1 night in Mar 2024

8/10 Good

Jerome

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

It was good for the price. But it is very outdated ish. Needs repair in restroom. Had free breakfast which was decent. You get what you pay for !
Stayed 2 nights in Mar 2024

10/10 Excellent

Timofey, sacramento

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good breakfast
Stayed 1 night in Mar 2024

8/10 Good

Crystal

Travelled with family
Liked: Amenities, property conditions & facilities
Nice amenities
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities
The only small thing was the shower was hard to work and towels were a little stiff ?!
Stayed 1 night in Mar 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

David

Travelled with family and small children, Travelled with pets
Disliked: Amenities
The expedia filter listed this property as pet friendly. I reserved a room, only to find that we couldn't check in because it was not pet friendly, and lost the money associated with the reservation. Your customer service declined a refund of our money for a room we could not use.
Stayed 1 night in Mar 2024

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property in Roswell overnight on our way to our vacation destination. We booked a suite with two queen beds. We are a family of 5, so the sofa was nice to have as another spot to sleep. Checkin was easy and fast. The beds were comfortable. The rooms were clean. The bathrooms were clean. The free breakfast was lacking.
Stayed 1 night in Mar 2024

8/10 Good

Hollice

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable stay. A little dated but we enjoyed our time there.
Stayed 4 nights in Mar 2024

4/10 Poor

Mark

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key to room didn’t work daily . Pool was dirty rooms were dirty. Not enough towels. Etc
Stayed 3 nights in Mar 2024

8/10 Good

Lidia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok. Rooms were clean. Overall, not bad for the price.
Stayed 1 night in Mar 2024