2/10 Terrible
Talin
Travelled with partner
31 Oct 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! THEIR PROPERTY PICTURES ARE DECEIVING! We stayed there on September for 1 night in a Superior Double Room for which we paid about $430! There was so much noise in the room that we didn't sleep for 5 minutes! There were crickets/roaches in the walls that chirped the entire night. There was sound of water going through the walls like a river gushing on rocks. In the website description it shows tall windows with a bright room, our room #5 had one 3x3 foot square window facing a tiny square patio shared by other rooms in which all the air conditioning units were plugged in making a lot of noise. There was molded wood floors right outside the shower, clearly a poor choice of material to hold water when guests have exited the shower. There is no one there on the property overnight to go and ask for a new room so we were miserable til morning until the staff came to work. I complained to Dmytro, the supervisor, and he promised that management would contact me for partial refund. I flew back home and no news from the. I emailed and still they gave me the runaround with no remorse for mis advertising about the quality and comfort of this expensive room! They said they would give me 100 euro refund but I have to send them my bank info and wait 20 days. A month passed and still nothing!!! DON'T BE FOOLED BY THE PROPERTY PICTURES! They are a 2 star hotel at best! I wish I could attach the pictures and videos I took of the property!