4/10 Lemah
Wendell, Grande Prairie
29 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was shocked at the very poor communication. I noticed 12 days before arriving that i had booked the wrong days by one day. I tried calling several times and the phone was never answered other than by machine. When I left a message I received no response. I also tried emaling and again received no response. I used the contact us feature of their web site 3 times, again without reponse. I had expedia reach out to them and they tried for three days but couldn't get a response. I finally got a whats app message a day before checkin saying they wouldnt change my booking. When we did check in there was no person to talk to, just whatsapp message. The combiation to our door was wrong to they remotely unlocked it. When i asked how we could lock the door when we were out of the suite they said just leave it open. There was an external door that did work but there was another door besides ours behind that. They said no one was staying there so I just had to leave our suite unlocked the entire time trusting that the other suite wouldnt be rented. The place had a dishwasher but no soap. When I asked for soap they said they didn't provide that. There was a dirty cup in the sink when we arrived and no dish cloth. We stayed an extra two days in Rome and stayed at a different Airbnb. The contrast couldnt have been greater. They looked after everything wonderfully and anticipated our needs. They even welcomed us with a bottle of wine and snacks.
Wendell
Menginap 3 malam pada Sep 2025