Thank you very much

Thank you very much, we do hope to see you again.

Thank you very much.

Thank you very much

Dear Janet, we are surprised to read your review after all the compliments you have made to us. I understand that you had the problem with the taxi at your departure but with all the respect you cannot book a taxi for a certain hour and then without notifying us you decide to leave 45 minutes earlier. And yes, during Ryder Cup it was a huge issue to find any taxi as we have explained to you. All the best,

Thank you and we hope to see you again.

Thank you very much, we are glad you enjoyed your stay.

Thank you

Thank you

Thank you very much

Thank you very much, hope to see you again

Dear Steven,thank you but I'm sorry to inform you that first of all you have to know what you have booked before to complain. You booked a standard room which it's the highest category we have in this Hotel. If we didn't manage to explain it to you it's our fault. Bur for sure you did not pay any extra money. In addition to this, you chose to book without breakfast. We cannot choose what you are booking for but you can definetely. For our breakfast, we are trying to have a maximum number of guests so the service is of better quality. For all the rest, I think you have already made up your mind using the above wrong criteria so sincerely I cannot reply to you. For sure, no guest is bothering us, it is completely the contrary as we trying create a family atmosphere based even to the fact our Hotel is small.

Thank you very much!

Thank you very much, we do hope to see you again

Dear Mrs. Joyce, please read carefully the following: We have 2 categories of rooms: 1) Economy or small double room 2) Standard or Executive double rooms. It is changing just the name. So you can understand that if your room was looking like standard, it is the room you have reserved. I hope it is clear for you. On your reservation, it was requested a double bed so we prepared your room with one double bed. Also YOU had chosed a rate without breakfast. Because of the Covid measures, breakfast has to be ordered (EVEN for people that they had booked it, the day before). I hope now you can understand why the receptionist did not offer you to make make breakfast once you sat down for breakfast. Simply because he didn't have the possibility to offer it!!! Maybe the staff wasn't rude & unhelpful but they were in a difficult position and feeling stessed having a client that she was asking completely different things from her original reservation. The entrance of the building unfortunately it's not property of the Hotel (Hotel is situated on the first floor) and from the cleaning program in my possesion it results that your beds have been separated after the first night as you requested on complete contrast with your reservation. It is not our policy to give sheets to guests and to make them prepare their beds. I would strongly reccomend instead of making unhappy comments to check your reservation even now.

Dear Ann, we are a bit surpised to read your review but we hope to see you again and to offer you a better service, this time with your help

Dear Heather, thank you, we hope to see you again

Thank you very much

Thank you very much

Thank you very much

Thank you very much, we do hope to see you again

Dear Jim, thank you very much for your review. i am very pleased to read you enjoyed your stay with us and appreciated the location and the staff's attitude. Regarding your remark about hte bed, I think you might be talking about the plastic hygienic cover used in order to protect the mattress. However, the sheets should usually not allow you to feel any kind of discomfort. I hope this detail may have not disturbed your sleep in any kind of way. I hope to have the chance to welcome you again in the future during your next visit to Rome. Kind regards. Jaudine Cipolla Director

Dear Jeff, I would like to thank you very much for having shared your opinion and your pictures, after having stayed with us. I am very pleased to read that you absolutely captured the essence of our hotel even if you didn' t appreciate that much the first visual impression. In order to respect the outside facade of the historical building, the signage ought to unfortunatelly be limited. As far as the tram is concerned, I'm afraid it may be one of the less appreciated details of our central position.For your next stay you could maybe upgrade to a superior room which faces the beautiful square and is also bigger. I truly hope you will have the chance to visit us again in the future. Best regards. Jaudine Cipolla

Dear Juan, we are very pleased to read you appreciated our central position and calm atmosphere of our hotel. Our aim is to make every single guest at home whilst enjoying the hospitality of a fine and noble four star hotel. On the basis of your positive experience, we hope you will come and visit us again in the future. There is something new to do and tosee in our beuatiful and eternal city. Best regards. Jaudine Cipolla

Dear Frances, we are very pleased to read you enjoyed your stay with us and appreciated the furnishing, service and central position of our hotel. You absolutely captured the essential sense of our hotel and our aim to make every single guest feel at home whilst enjoying a high quality service. We hope you will have the opportunity to visit us again in the future. Best regards. Jaudine Cipolla. Director.