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Reviews of Hotel Lella

2 out of 5
Hotel Lella
Via Palestro 9, Rome, RM

Reviews

5.4
Rating 10 - Excellent. 9 out of 106 reviews" "
Rating 8 - Good. 24 out of 106 reviews" "
Rating 6 - Okay. 24 out of 106 reviews" "
Rating 4 - Poor. 17 out of 106 reviews" "
Rating 2 - Terrible. 32 out of 106 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely kind and helpful. Great location as well
Stayed 3 nights in Apr 2024

8/10 Good

David, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is very nice and plenty of stores nearby.
Stayed 1 night in Apr 2024
Response from HOTEL LELLA Team on 23 Apr 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards,HOTEL LELLA Team

4/10 Poor

Linda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old rooms.
Stayed 4 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I found both staff members helpful and professional able to help me with any problems that arose. And on a personal note I found them funny and very nice people and enjoyed the time we spent together and think of them as friends thank you very much I wish them both the very best
Stayed 5 nights in Oct 2023

4/10 Poor

Vincent

Disliked: Property conditions & facilities
Liked the location and thats about it. Bed covers were ripped, scary washroom, room is dated.
Stayed 2 nights in Oct 2023

8/10 Good

Mariana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in this hotel for approximately 3 days. The location is super nice, pretty close to all the popular spots…(we visited all by just walking). The stuff was super nice and gave a lot of excellent recommendations such as where to eat, what worth the visit.”, etc. However, the hotel by itself requires a lot of work the condition of our room was pretty bad, blow dryer didn’t work, bathroom had weird smell, everything looked pretty dirty and needed remodeling.
Stayed 4 nights in Sep 2023

10/10 Excellent

Rubens

Liked: Cleanliness, staff & service
Great staff
The room is very clean, the location is really great but the hotel needs renovations, the mini bar in my room didn’t work, but the staff Viola and Will are great, they are very attentive and very professional
Stayed 8 nights in Aug 2023

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the staff all very helpful. The bathroom was a problem needs to be fixed
Stayed 2 nights in Jul 2023

8/10 Good

Jacob

Travelled with group
Liked: Staff & service
Good property. Could be a little cleaner
Stayed 4 nights in Jun 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room & Air con resolution made stay great !
Basic hotel and in places in need of a little care - scuffs on walls etc but that did not bother us as room was clean, linen immaculate- lovely large window overlooking green space . All we really wanted was a clean cool room to sleep ! First night could not get air con to work some staff were unhelpful when initially approached to resolve this but thankfully Viola (staff member) was on shift on our return and was able to sort this out for our second night which made a massive difference. She resolved issue with no fuss - this made me feel happy with our stay as all we needed was a clean room with bed and air con - we did get what we wanted so was very happy 😊 thanks Viola you are fab !!!!
Stayed 2 nights in Jun 2023

2/10 Terrible

Feargal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here out of necessity. Cramped, staff didn't have a clue, bed and room was awful. Avoid.
Stayed 1 night in Jun 2023

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Location was good for the price of the room but poor maintenance of the room let us down
Stayed 2 nights in Jun 2023

6/10 Okay

Tricia, Plymouth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Genuinely the dirtiest place I have every stayed, and I have stayed in a lot of low budget motels in my life. The shower had a dank, wet smell, something that reminded me of a heavy Lyme buildup. It leaked and the cord for - I think the fan? I didn't use it) was dark brown with grime that had gotten wet over and over and never really dried. The linens didn't feel clean, the small fridge was broken, and there was a spot of what I am nearly certain was black mold growing from a crack in the wall near the floor. I cut my stay short by two nights and went somewhere else. I was only there for three nights but I got more bug bites in those three nights than I did in three weeks at other places. Also, when I left during the day I locked the door, but whenever I came back the door was unlocked because it hadn't been locked again after cleaning. My door was right by the front desk so I'm sure the man at the desk would've noticed if someone other than me went in, but it was still disconcerting. The only real good part of this was the man at the desk, he was very friendly and helpful with how to get to most tourist spots as well as where some food spots were nearby. Bilingual in Italian and English so I'm sure he's able to help most people that visit. Location isn't too bad, a ten minute walk to Roma Termini which was pretty much my only destination during my stay there, but not in walking distance of other tourist spots for most people.

2/10 Terrible

BOGDAN

Disliked: Cleanliness, staff & service, property conditions & facilities
How is it possible to have a hotel license? It's terrible beyond any imagination.
Stayed 2 nights in Jun 2023

4/10 Poor

Jan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location was fine and nice to have a corner room However the internet did not work . The hair dryer didn’t work . The bidet did not work and the shower was broken and some of the light bulbs blown and not replaced . And a hole in the window covered by card board Basically rooms not maintained
Stayed 5 nights in May 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service
Really friendly, helpful staff. Room clean.
Stayed 7 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Mostly it's what you expect for the price . A few bits and pieces could be better like flushing keeps leaking , there is not enough water pressure to keep shower running so I had to prop manually hold the shower open . No attachment for shower on the wall. But if you are looking for a clean bed and a shower in a central place it does the job.
Stayed 3 nights in Apr 2023

8/10 Good

Damian

Stayed 2 nights in Jan 2023

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Average 2 Star Experience
Conveniently located to the Roma Termini and a perfectly acceptable 2-Star Hotel. Good experience for the price.
Stayed 1 night in Dec 2022

2/10 Terrible

Marilyn

Stayed 3 nights in Sep 2022

2/10 Terrible

Lusine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay for towels and air conditioning, the bedding sheets were not clean, the blow dryer was not working! I had to wait for the receptionist, it says city view but the window isn’t opening even! The only good thing was area..
Stayed 3 nights in Sep 2022

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever hotel
Most dirty horrible hotel in my life terrible owners who swore and walked out not knowing if door would be locked or open with a key. Only good point is location. They want money for towels and air condition
Stayed 4 nights in Aug 2022

2/10 Terrible

Vito

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The must disgusting hotel in Italy if not in the w
Not good at all , no towels no soap , very dirty .
Stayed 1 night in May 2022

2/10 Terrible

Peadar

Stayed 2 nights in May 2022

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing about this hotel that I liked. Now to move onto the things I did not like: • the toilets didn't flush properly • there was mould all over the bathroom (walls and floor) • you have to pay €2 for towels • there was no hot water • the room was freezing • the radiator did not work • you have to pay for air-conditioning • the beds were uncomfortable • the receptionist was NEVER at his desk during times he should be • I always had to wait for a long time at the front door to be let in • loud guests allowed to sit in the corridor and chat • a lot of noise from outside • one of the plug sockets didn't work Need I go on?
Stayed 2 nights in May 2022

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever
As being a hotel.com gold member I have stayed in hotels for over 30 nights this year and I have to say that this is the WORST hotel I’ve ever stayed in. The staff is amazing and friendly but the actually place, is terrible, from broken plugs in the room to having zero heat when it’s freezing outside, to be charge 4 euros for towels even when I have broken heat and no working power outlets in the room? The shower will not fit any bigger size person since the door isn’t big enough to get in, I had to scrape my skin every day getting in the shower. I booked for 8 days, the longest 8 days on a vacation ever. They call themselves a hotel, but really it should be called a place to sleep in worst case emergencies. I would not recommend this place to anyone. This is no 2 star “hotel” this is a zero star hostel.
Stayed 8 nights in Dec 2021

2/10 Terrible

Kwaku

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
One of the worst hotels in town. They lack basic amenities. No heater in a cold December, and no towels provided as well. Una notte da dimenticare
Stayed 1 night in Dec 2021

6/10 Okay

USAMA

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, sadly that's about it
Took almost three hours to check-in Staff at sister hotel very rude Room very dated, and didn't feel clean Avoid if possible

6/10 Okay

DR H K

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing service
On arrival in the evening, was told that have to be moved to new location (and on Google, it seemed more of a hostel) as its same owner. Initially they wanted me to pay the cab (to be refunded later) which I declined. On further discussion, they finally agreed to pay for the cab. Cheeky recptionist tried passing a jibe on my ethnicity for being difficult. On arrival to second hotel, they did the paper work n told me that will be moved to a third location which is nearby but owner is the same. Finally when check in saga was over, third location actually proved to be better as I was on me own in the flats and was next to Termini station. Overall experience was ok but wonnt take gamble again next time with them as took atleast an hour just to check in without knowing where I was being placed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Thomas

Disliked: Cleanliness, staff & service, room comfort
It was a small, dated hotel with a small and uncomfortable bed. The bathroom needed repairs. The bar that grab if you slip in the shower was barely held in place by paper towels jammed in the wall. They also said breakfast was included but when I asked the night clerk, she said there was no breakfast.

6/10 Okay

Mina

Disliked: Staff & service, property conditions & facilities
Good
Hotel Location is great and the best about the hotel, close to restaurants, bars and metro station. Hotel properties and general condition is old. Room is good for the price. Staff were helpful and nice.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
good location but...
The location of the hotel was brilliant. Everything you want to see in Rome was within walking distance. Also if you end up on the 5th floor, which I as on, there is a brilliant balcony with a good view. However the website specifically said there would be wifi in the room and there was not. It was only on the ground floor and often wasn't working even there. Also my room; the shower holder had snapped off so I had to hold the shower above me whilst washing, the loo had not loo seat, the sink was leaking, the flush had broken off so it was a slight effort to flush the loo, also when I first went to the loo I realised after that there was no toilet paper in my room. Overall there was a lot wrong with the room but is was only £22 a night with Expedia so I didn't expect everything to be perfect also as I said before it was a brilliant location. The wifi was annoying though as it was falsely advertised.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Udo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Toilette war noch vom Vorgänger mit Spuren voll. Es wurde nicht einmal gereinigt und Toilettenpapier musste man sich selbst an der Rezeption holen die aber um 22 Uhr zu machte. Die Gardinen waren komplett kaputt.
Stayed 2 nights in Apr 2024

6/10 Okay

OTAVIO

Travelled with family and small children
Liked: Cleanliness, staff & service
A localização é muito boa. O preço é bom. O tamanho do quarto e a cama ok.
Stayed 1 night in Apr 2024

4/10 Poor

MME ML

Disliked: Cleanliness, property conditions & facilities
Je ne recommande pas cet hôtel
Stayed 6 nights in Mar 2024

6/10 Okay

Gioacchino

Travelled with partner
Disliked: Property conditions & facilities
Il prezzo modico per modiche aspettative. Bagno senza bide'
Stayed 1 night in Feb 2024

2/10 Terrible

Ida

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Si comprende che non ci si debba aspettare molto, ma alla base ci dovrebbe comunque essere la pulizia. Entrando in camera la maniglia era difettosa, sotto il letto c'era un centimetro di polvere, la tenda era rotta, la lampadina al lato sinistro era fulminata, ma questo non è nulla in confronto al bagno c'era calcare da per tutto, la tendina del bagno aveva la muffa, nel lavello c'era un oggetto che ho tolto io, i saponi già usati da altre persone,il fono che un altro po' prendeva fuoco,la vasca era sporca e poi il sifone della doccia era da brividi. Io vorrei invitare a fare comprendere che il livello di due stelle è assurdo poiché con i soldi che ho dato seppur "pochi" si possono comprare: prodotti per pulizia, una tendina nuova al bagno ecc e sinceramente prendere una nuova donna delle pulizie e spiegare: che togliere due buste dell'immondizia e rifare il letto quando la polvere è ancora lì è assurdo..... Io non ho vizi, però posso dire che a 8 anni avrei pulito meglio. Una volta finito il mio soggiorno, sono scesa per il check out, dove c'era questa ragazza che mi ha trattato con molta non curanza, questo mi ha dato molto fastidio. Io lavoro in strutture ricettive e comprendo molte cose ma tutto questo no.
Stayed 3 nights in Feb 2024

6/10 Okay

JULIANA CARLA

Stayed 3 nights in Dec 2023

2/10 Terrible

Yuko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋にゴミ箱、ティッシュ、時計がなく、ごく簡易な机の表面や壁がはがれていた。タオルは糸があちこち飛び出て古かった。バスタブがなく、カーテンもないので、周囲がびしょびしょにならないよう、しゃがんでシャワーを浴びた。連泊したが、１泊目の翌日はベッドメイキングがされていなかった。料金に全く合わないホテルで、がっかりだった。
Stayed 4 nights in Dec 2023

10/10 Excellent

Teste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

2/10 Terrible

Nunzia

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terribile è dire poco. La nota positiva è che potrei recarmi in una capanna in Burundi e considerarlo un lusso ed adattarmi facilmente all'estrema povertà del Paese. Una stanza sporca, gli asciugamani macchiati di rosso, ciocche di capelli nelle lenzuola, un ragno che camminava affianco al lavandino del bagno. Menomale ci ho soggiornato una sola notte, il meno possibile rimanendo in giro per la città fino a tardi ed andando via la mattina presto.
Stayed 1 night in Oct 2023

4/10 Poor

Therese

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not cleaned, there were lots of dust and long hair everywhere. There was no toilet seat and the staff didn’t do anything about it.
Stayed 3 nights in Sep 2023

8/10 Good

christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Des réparations à prévoir pour le confort
L'hôtel est très bien situé. L'accueil est excellent. Des défauts à corriger : au 5° étage pas de wifi, pas de TV chasse d'eau défaillante et pas de pression d'eau
Stayed 6 nights in Sep 2023

8/10 Good

Einars

Liked: Cleanliness, staff & service
The noise was a bit bothersome but other than that I got exactly what I paid for.
Stayed 7 nights in Sep 2023

8/10 Good

SungHee

Liked: Staff & service
저렴한 숙소와 그에 맞는 퀄리티
1인실에 이틀 지냈었습니다. 성수기에 세계적인 여행지라는 것을 감안하였을때 가격은 매우 싼 편에 속했고, 싼 만큼 숙소자체의 퀄리티가 뛰어나지는 않았습니다. 이 숙소의 좋았던 점은 직원분들이 친절했고 무료 와이파이가 제공되는 점, 그리고 1인실치고 방은 꽤 넓고 테르미니역에서도 가까웠습니다. 나빴던 점은 도로와 맞닿아있어 특정시간대에 소음이 꽤나 컸고, 에어컨이 있었으나 리모컨이 없고 높은 천장위에 있어 켤수가 없었습니다. 다행히 방문했던 날 저녁이 시원해서 에어컨 없이 지낼수있었습니다. 숙소의 청결도는 많이 아쉬웠는데 샤워기의 물때나 방 안에 머리카락 뭉치같은게 있었습니다. 그럼에도 가격대를 고려하면, 비용을 아끼고자 하는 여행객들은 고려할만한 숙소라고 하고싶습니다
Stayed 2 nights in Sep 2023

4/10 Poor

Carin

Stayed 1 night in Sep 2023