4/10 Poor
Sam
Travelled with family
19 May 2024
Disliked: Staff & service
There is a code to be used to get access to the building which we did not receive before check-in. We arrived after hours not having received the code. I tried to contact the hotel several times without response, before I arrived. No response. I eventually got the code late at night with the help of a local restaurant. The contact seemed peeved that it was somehow my fault. Maybe it was, but the next day I helped another arrival into the place who aldo had mot reveived the code. So maybe it wasn't my fault. One would think that if arrivals habitually arrive with access issues that perhaps the hotel needed to revise its procedures. I won't be staying here again.
Sam
Stayed 3 nights in Apr 2024