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Reviews of Hotel Alexis

2 out of 5
Hotel Alexis
Via Gaeta 29, Rome, RM

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 119 reviews" "
Rating 8 - Good. 60 out of 119 reviews" "
Rating 6 - Okay. 28 out of 119 reviews" "
Rating 4 - Poor. 9 out of 119 reviews" "
Rating 2 - Terrible. 5 out of 119 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ayman

Fridge
Stayed 1 night in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
The hotel is good and people really friendly... closed to train station and food
Stayed 3 nights in Sep 2023

6/10 Okay

Michele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Walls dirty, wood plank in floor kept coming out, bed was lopsided, felt like I was going to fall off. Floors very slippery. Slid multiple times. Walls and door very thin, heard every person coming in all night. There is no elevator. Reception closes and there is no help after. Left at 8am reception still closed had to leave the key with a worker in the breakfast room. Is very close to the train terminal which is a plus
Stayed 1 night in Sep 2023

8/10 Good

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning worked great and it was hot outside!
Stayed 2 nights in Jul 2023

6/10 Okay

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Properly is very tired looking and rooms offer the minimum comfort. No refrigerator and no ice available. Staff is friendly but because the motel is so small there are very few people to assist you.
Stayed 2 nights in Jun 2022
Response from Tina on 23 Jul 2022
Dear Jeffrey 90% of our customers are very happy and come back, 5% are satisfied and 5% unhappy maybe because they did not spend a nice stay in Rome. In your case never happened to us before that customers complained for the room n. 116. All customers love it. you did not notice maybe that the rooms on the first floor are hand painted with nice frescos and that there all around our paintings and sculptures a nice terrace nearby? I don't think you have the feeling to apreciate our little art hotel. Next time go to a standart hotel where all rooms are all the same without personality, maybe that choice is the best for you

10/10 Excellent

lawrence, gunn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice clean place Staff really good
Stayed 2 nights in May 2022
Response from Tina on 23 Jul 2022
thank you Lawrence lovely guests like you are always apreciated. We try to do our best and hope to see you again

4/10 Poor

Graziella

Disliked: Cleanliness
Triste esperienza
È vero che si tratta di un hotel a 2 stelle, ma ci sono tante cose che dovrebbero essere cambiate. Prima di tutto non avevamo neanche la carta igienica, 3 tovaglie per 5 giorni e solo un sapone per le mani iniziato (no shampoo o bagnoschiuma). Siamo arrivate alle 15 del pomeriggio ed abbiamo dovuto aspettare 1 ora sotto il sole perché la camera non era ancora pronta, nonostante il check-in è previsto a partire dalle 13. Abbiamo dovuto pagare 5 euro al giorno per l'aria condizionata ed a mio avviso è eccessivo. Quando siamo arrivati c'è stato detto che siamo stati fortunati perché avevamo un un'appartamento tutto per noi a differenza degli altri ospiti, ma poi scopriamo che era così per tutti i piani, con la semplice differenza che noi non avevamo wi-fi, eravamo al quinto piano e faceva caldissimo (l'aria condizionata non funzionava neanche bene). Solo il personale è sempre stato gentile e cordiale con noi. Ringrazio loro per la loro cordialità.
Stayed 4 nights in Aug 2021

6/10 Okay

ATIKUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent little hotel for single travelers.
This was a great and convenient place to stay. The main thing that stuck out was the incredible customer service I received at the front desk They provided me with information on area activities, actually showed me to the room, hotel amenities, restaurant, and continually provided great service each time I entered or exited the hotel. The few negative issues were the bed, as I had to take ibuprofen the next morning as I could feel the metal of the mattress springs on my back the next morning. There are no elevators in the building and there is no light at the minibar located outside, so it makes it difficult to write items taken. Other than that, if I was to travel back to Rome for a day or two, by myself, I would recommend this hotel for that type of occasion especially if you need to be close to the train station, it was a 5 min walk there.
Stayed 3 nights in Oct 2019
Response from MANAGER on 24 Oct 2019
Thank you for your review ,it was one pleasure to have you our Customer,and we wish to see you next time in Rome. Best regards All the staff

6/10 Okay

Verified traveller

Location and clean room
Great location clean room easy walking to most attraction great price
Stayed 5 nights in Sep 2019
Response from Manager on 22 Oct 2019
Thank you for your review and it was one pleasure to have you in our hotel.

8/10 Good

Verified traveller

Liked: Staff & service
Great location and easy access to public transport and tourist sites. Friendly staff and very welcoming.
Stayed 3 nights in Sep 2018
Response from Corinne on 25 Sept 2018
Thank you for your review. Best regards Corinne

8/10 Good

Rekha

Liked: Cleanliness, room comfort
Hotel location was great, room was clean and modern which we liked. Only dissatisfaction was charge of 5 euros for A/C which i was expecting to be included in the cost of the room and additional charge for breakfast even though i requested breakfast when searching for hotels in Rome. Felt like hotel was not honest about their amenities. Won't be going back again.
Stayed 1 night in Jul 2018
Response from Manager on 2 Aug 2018
Dear client Sorry for your dissatisfaction about the A/C because it was additional charge but if you look in the description you have ,, breakfast & wi-fi included,, nothing else.The problem are the customers who do not read their reservation well.In our amenities is very clear the information.

6/10 Okay

Verified traveller

Liked: Cleanliness
Hotels.com should not carry the description
The hotel location was good. However, other things were tricky! For example free breakfast means a cup of coffee and a croissant. If you want just a regular breakfast, you need to tell them ahead and pay extra though the reservation includes free breakfast. Hotel description says air conditioned. In real life you got to pay extra for each half day separate. If you use it during the day and night, you pay for two sessions! Never had this kind of experience.
Stayed 3 nights in Jun 2018
Response from manager on 13 Jul 2018
Yes the hotel description says we have air conditioning ,but is not specifically included in the price. We are sorry that you did not understand concerning the use of air conditioning. The difference of those who want to use 12 hours and those who want to use 24 and only to save the customer. Usually the day clients do not stay in rooms they go to visit Rome so they do not use air conditioning during in the day. But can happen that the customer want to stay 24 hours in the room and want to use air conditioning for 24 hours for this we give 2 option to the client. This two option is just for to economize the client . Probably, it would be better to charge all the service to the customer for air conditioning , indifferent how many times the customer used or not, so it no longer complains.

8/10 Good

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value pick, good location
If you’re looking for a budget pick with easy access to Termini station, hotel Alexis is solid. From here, it took less than 5 minutes to get to the station. The Galleria Borghese was less than 20 minutes. The hotel is not terribly modern - you have to pay extra for air conditioning and the doors still operate with keys!?! But everything was clean and functional. Overall vibe was that of a neighborhood family restaurant - the decor was eclectic and dated. The included breakfast is the same grocery-store level croissant every day, with a range of fillings (jelly or Nutella). Quiet level seemed average - the keyed doors and outside street were sometimes loud, but not terrible. Definitely not hotel rooms we were delighted to get back to, but perfectly serviceable as a launch pad for Rome exploration.
Stayed 7 nights in Jun 2018
Response from Manager on 31 Jul 2018
Thank you for your review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Family lodging in Italy
The hotel is in fair condition at best with quite uncomfortable beds.They charge extra for air conditioning although the Hotels.com website states it had air conditioning .Theyhad no answer why they don’t charge extra for tv as they do for AC but advertise it is available (or state AC extra on the Hotels.com website).They breakfast is literally a croissant and poor coffee. The room is tight and a bit dingy.They are a lower price than others in the Hotels.com website in the area.I travelled with my wife to weeks in September in north Italy and just finished two weeks of travelling with my wife and children in south Italy. Just one person‘s opinion but Italy is fantastic . ROMEis a different type of city within Italy with the exception of perhaps Milan. The sites in Rome are unavoidable to miss. The merchants, many restaurants and hotels will try to nickel and dime you for every penny you have whenever they can. The service in the city is quite mercenary.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alexis, Rome Italy
I recommend this hotel: It is clean, reasonably priced and centrally located. I have been coming here for many years and >I am always satisfied.

8/10 Good

harpreet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean, great shower
Very close 4 min walk with bags from train station. Super convenient, 24 HR checkin, clean. Perfect for what we needed. Great customer service and help even late at night when checking in. Recommend highly

8/10 Good

Michael, Whitestone NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean, centrally located near Roma Termini.
I have been a regular guest at this Hotel for many years, starting when it was named Planet 29 after the address 29 Via Gaeta. The staff of Hotel Alexis is professional and responsive. For a clean, safe and economical stay, I recommend Hotel Alexis for singles, couples and families.

8/10 Good

Lance, Champlain, Ont. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied!
Very close to the train station, excellent & friendly staff, great restaurant right across the street..Excellent smoking plaza with a mini-bar on the honour system for payment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Not up to expectation
We were disappointed in Hotel Alexis. Our room was 4 or 5 floors up with no elevator. The breakfast was a roll and coffee with the option of paying 2 euros more per person for a larger breakfast. The shower alternated between hot and cold; in three or four days we didn't figure out how to have a steady temperature. Housekeeping was minimal; papers were not picked up from the floor, and one day clothes that had been on one of the chairs when we left for the day was dumped on the floor where the chair had been. The shared bathroom was reasonably clean, but the floor was often wet, probably from the shower, I hope. The hotel claimed to have free Wi-Fi, but it only worked in the lobby and on the first floor. To get to the hotel, we had to go down a dim street that smelled like urine. The restaurant outside our window had extremely loud patrons until after midnight on the nights that it was open. The hotel was located near the train station (about 7-10 minute walk), and they did hold our bags for us after check out time, which we appreciated. Overall, I would have felt better about it if it had been advertised differently (not claimed free breakfast, Wi-Fi, etc). I plan to look into other options the next time I go to Rome.

8/10 Good

David, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Great sense of space in 2 bed apartment
The apartment was located on the 4th floor - beware there are no lifts. However, we had two large bedrooms, one that could easily sleep 4, and one that could sleep 2, and a bathroom. Located 5 mins from Roma Termini, we got "free WIFI", but unfortunately, we had issues when we were in our rooms. It turns out the hotel was having problems with Apple devices. Worked OK in the rest of the hotel, so I suspect it is a range issue. Breakfast consisted on croissants and tea/coffee etc, or you could top up by paying extras for a different breakfast (e.g. omelette). Our rooms had air conditioning, but this was a chargeable extra. However, we didn't need it as both rooms had ceiling fans which was enough. Overall, really liked this hotel, but mainly because of the space in the apartment. Note, although it is booked as a two bedroom apartment, there is no kitchen.

6/10 Okay

C. Nemec, North Dakota

Liked: Cleanliness, staff & service
Great Location Hotel
Overall, I was very pleased with the hotel. I knew that I was not staying in a 4- or 5-star hotel and, therefore, did not expect those types of accommodations. You do have to pay a small fee if you want air conditioning, but it was not much. The key to my safe did not work in my particular but I made due with other safety measures. I was well pleased with the Hotel Alexis and would definitely stay there again. The employees who manned the front desk were extremely friendly and helpful. The location made it all worthwhile. It is close to the train station, the metro station, many local markets, internet cafes, and a bus shuttle that will take you to the airport. Of course, the hotel was within walking distance of many tourist sites if you prefered to walk. I would recommend it.

8/10 Good

Dom, Manchester, UK

Liked: Staff & service
Convenient location at affordable price.
Ideal location for train station and within walking distance of several key tourist attractions, staff are friendly and helpful. Basic breakfast of coffee and croissant included in room rate which for an extra 2 euros per person can be upgraded to include eggs, cereals etc. Rooms are a decent size but the decor is 'authentic', for the price you really can't grumble.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for transportation
The hotel is walking distance from Termini (the main rail station and a subway hub) making it easier to get around to all of the sights. The staff was great and gave us a map pointing out all of the must see locations to acquaint us with the city. The breakfast was simple but the cappuccino was delicious. The room itself was pretty no frills and worked as a good crash pad after a full day of sightseeing.

10/10 Excellent

rom14, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT SERVICE
Hotel very clean, great location, staff went above the call of duty to give information and be friendly- we also got a super price because it was in February. WIFI always worked in room and I cannot find a fault at all- perhaps only reservation would be a fridge would be necessary in spring, summer and autumn and our room did not have one.

8/10 Good

Jakob, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel in Rome
Hotel Alexis is a great little place for cheap. Good location and great service fomr the staff. Can only reccomend (if you donøt mind sharing a bathroom)

8/10 Good

AL, Dallas

Liked: Staff & service
Far from the train station
Satisfactory

6/10 Okay

monique and anastasia

Liked: Cleanliness, staff & service
Good value
Cheaper than any other hotel or even 6-dorm hostels! We were in a double room that shared a bathroom with a triple room but this was never an issue. The central station was only a 5-7 minute walk. Maps were provided.

10/10 Excellent

Ka, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best 40 euros you will ever spend
my room was simple, but clean. but it had character. i like the windows, the floors and the interior. the staff were friendly and ever so helpful. for the price, it represents amazing value. keep up the good work.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal, felt taken care of
Charming, no-frills hotel. I ended up with a giant room, everything clean and comfortable. Wish I had thought to close the windows on my first night - some street noise. Don't count on the breakfast being a lot, just croissant and coffee. Very happy with the service - my departing flight was very early in the morning, so the desk attendant personally stayed up til 3:30am to make sure I had my taxi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, friendly staff, very close to Termini
Great hotel, friendly staff, very close to Termini station

8/10 Good

Steve & Heather, Australia

Liked: Cleanliness, staff & service
Charming? Well, close enough with a few exceptions
The Alexis definitely falls in the "boutique hotel" category, but the cost and location were great! Located on a quiet side street just a 5 minute walk from Termini Station, it feels safe and there's a great bistro across the street. Free wif-fi was a bonus! The hotel itself is an old apartment building converted to a hotel. There's no lift, so be prepared for climbing stairs with your bags. We had a large family room which was clean and comfortable, but the kitchen had no cutlery, dish-towels, detergent, kettle, etc. That was probably the biggest disappointment. The staff was wonderful and Lyn helped my wife lug her suitcase up the stairs. Overall, the price vs. location is a bargain and we would stay again. If you're looking for 4-star digs you should look elsewhere.

8/10 Good

Lou the World Traveler

Liked: Cleanliness, staff & service, room comfort
Perfect for my 1st trip to Roma, Italia
was perfect for my 9 night stay if your going solo, i didnt ask for much just a room to rest my head at night. had everything i needed, heater/ac, nice bed, tv, wifi, clean room, own shower and bathroom and a small closet to keep my clothes. also had a room safe to to hold important documents. staff was very friendly and helpful if you needed help getting to or finding about good places to shop and eat. once you stepped outside you were in walking distance for many things, a cafe bar, gelato bar, wine bar, mom and pop shops and restaurants, grocery stores, train station and subway. also walking distance for many of Romas attractions. for half of my stay i walked and took the subway. very easy to find your way in Romas big city. everyday they had housekeeping come clean your room, with my stay included free continental breakfast. check in and out was very easy. my only down fall would be that you could sometimes hear your neighbors in the next room if they were very loud, but it didnt really bother me. i would definitely come back here and stay!!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location
Pros:Lyn and Corinne (and all staff) were able to help me with directions, transportation, laundromat, and other things. Price was very right. Hotel clean. Breakfast good. Location by termini station is ideal. Cons: No elevator, breakfast from 8:30 to 10:00 and I wanted to get started earlier. Overall was exactly what I was looking for. Saved some cash and got a good night's sleep.

8/10 Good

WeLoveItaly

Liked: Cleanliness, staff & service, room comfort
Clean, Friendly Staff, Good Price! :-)
We wanted a cheap Hotel so this was perfect for us. We only slept there. Our 3rd floor room was clean. No elevator, but a lot of places do not have one so be ready to walk. Our shared bathroom across the hall was clean. We took a taxi or walked so the location was fine. The taxi service is reliable and the cost is fair. We felt safe day and night everywhere we walked and in our hotel too. Italy is great and make sure to see Venice as well as Rome. We took the speed train to Venice and it was worth it.

6/10 Okay

Anonymous

Liked: Staff & service, room comfort
Ok Hotel...
We had to book this hotel last minute (the day before arrival!), and this was one of the only decent ones near termini that was vacant. It is a very short walk away from termini, which was nice. The room was decent, and the staff were helpful. There is no elevator, thankfully we were only on the second floor. They charge for everything though.. wifi, breakfast, air conditioning, ect... I liked that they had free lugage storage. Overall, it was decent for us (two young students on a budget), especially considering the last minute booking during summer. I don't think i would stay there again.

8/10 Good

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
For a two star hotel, I was very impressed. Very clean rooms with tv. The location is great for quick access to the main station. Great if your on a budget - you could do alot worse. Never tried breakfast.

8/10 Good

Naomi, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cheap in Rome, but bedbugs
My criteria for the hotel were for it to be inexpensive and near the train station, since I was just using it to spend the night between flying into Rome at 7:30 p.m. and catching the train to Naples at 10:00 the next morning. The taxi driver had a hard time finding it. It was a 3-block straight shot to the train station on a level street, so very easy to roll my luggage. There are cheap eats nearby and a store where I bought a travel alarm. The young man at the front desk was friendly and helpful and spoke English. The room, a small single with attached bath, was adequate. Unfortunately, I found a bed bug clinging to my sleep sack the next morning. Luckily, it was on the outside and did not seem to have bitten me. Whether you should use the hotel depends on how much you value cheapness and how wary of bedbugs you are.

8/10 Good

Agnieszka

Stayed 2 nights in Jul 2023

10/10 Excellent

CHUNGLAE

Business traveller
Stayed 1 night in Apr 2023

4/10 Poor

michele

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
camera minuscola e molto molto sporca. personale gentile e disponibile
Stayed 1 night in May 2022

8/10 Good

Gianpiero, melzo

Travelled with family
Liked: Cleanliness, staff & service
Nulla di speciale, ma comodamente posto vicino alla Stazione Termini, arredamento semplice, essenziale ma non dozzinale, materasso e cuscini ok (la cosa più importante.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno da incubo
Esperienza negativa su tutti i fronti, albergo paragonabile a ostello, cambi di stanza per sporcizia, mancava tutto sapone asciugamani, kit di cortesia, il nulla totale,esperienza da non ripetere.
Stayed 2 nights in Nov 2021

4/10 Poor

Lilia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice staff and location. Everything else is really bad.
Stayed 5 nights in Oct 2021

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé : proche gare, métro, bus, 20 minutes à pied du centre historique. Chambre avec balcon
Stayed 7 nights in Aug 2021

6/10 Okay

Maximilian

Travelled with partner
Liked: Staff & service
Für den Preis pro Nacht darf man nicht viel erwarten, jedoch war das Personal immer hilfsbereit, falls es etwas zu beanstanden gab.
Stayed 6 nights in Aug 2021

8/10 Good

Delphine

Travelled with partner
Hébergement bien placé, à côté de la gare principale et assez proche des principaux sites. L'établissement est simple, propre et fonctionnel. Cependant, le personnel n'est pas très disponible. Le petit-déjeuner n'était pas compris contrairement à ce qui était indiqué sur la réservation.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Precio calidad correctos
El hotel está muy bien situado. Precio calidad correctos! La habitación era amplia y muy cómoda. Lo único es que era raro ver a alguien del hotel en recepción por lo que cuando surgía cualquier cosa no sabías dónde acudir. Además, en 4 días que estuvimos no nos cambiaran las toallas de baño.
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
struttura nel complesso malandata.
Stayed 2 nights in Jul 2021