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Rating 10 - Excellent. 325 out of 1002 reviews" "
10 - Excellent
325
Rating 8 - Good. 477 out of 1002 reviews" "
8 - Good
477
Rating 6 - Okay. 130 out of 1002 reviews" "
6 - Okay
130
Rating 4 - Poor. 49 out of 1002 reviews" "
4 - Poor
49
Rating 2 - Terrible. 21 out of 1002 reviews" "
2 - Terrible
21
8.8/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
8.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Poor
Eugene
Travelled with family, Travelled with family and small children
This hotel's "Family rooms" turned out to be in a semi-basement, conveniently omitted from the booking details. Not worth it. Also, expect fluctuating water temperatures, no iron, or coffee amenities in this supposed 4-star hotel. We booked last minute and regret it. Had positive experiences with the chain before, but strongly advise avoiding this location.
It was great to find out there was a street full of cafes just behind the hotel. Staff were great all around and the room was ver spacious for a good price. Only downside is that is a bit far from the main sites you will want to visit but the bus stop is just across the street from the hotel.
The room was very clean and spacious. Our room was cleaned every day and always pleasant to come back to after a full day of sightseeing. The front desk staff are very friendly and helpful.
We had a great room with a spacious balcony. The hotel was quiet despite the large amount of kids there for a school trip. Justice at the front desk was incredibly helpful and we were so thankful to have had him there for us.
Chanel
Stayed 3 nights in Feb 2023
2/10 Terrible
Sutharsan
21 Dec 2022
Sutharsan
Stayed 1 night in Dec 2022
8/10 Good
Raoul
Travelled with family
1 Dec 2022
Liked: Cleanliness, staff & service
The hotel was well located near metro stop and local eating spots. The hotel reads 4 stars I give it more a 2.5 it's very simple and nothing out of the ordinary. The shower is not the greatest and to get to the lobby has no walkway. No A/C available when I went. When you turn on the unit no matter if you put hot or cold only hot air would come out so prepare to open windows and hope for a pleasable temperature.
Special shout out to night clerk Francesca!!! She deserves all the praise for making me stay comfortable and trouble free!
Hotel is inexpensive, clean, rooms are large with balconies! Will gladly stay there again! A little away from the big attractions, but it was exactly what i wanted!
The staff was very professional. The property is very well maintained, the room was spacious and spotless. The only down side was that I stayed on the E side which was next to restaurants and it got very noisy until late night. That was the only downside.
There was some confusion when checking in. Front desk didn't have my reservation on their side so i had to book a room at a higher price than what was posted on Hotels.com. Either way they still had rooms available, they were friendly, kind, helpful, the room was clean and had everything i needed.
this is our fourth stay at this hotel, if it was not excellent we would have chosen some where else. the surrounding area should not put you off . great bars restaurants and lovely locals
The reception team and the bar team are super friendly and helpful. Thanks for all the assistance. Breakfast is good, only when you can dine in. The take away bag was not great, only with packaged bread and green apple and can juice and cookies.
Verified traveller
Stayed 2 nights in Oct 2019
10/10 Excellent
Verified traveller
15 Oct 2019
Liked: Cleanliness, staff & service
Customer service, clean and Close to stations to visit many attractions
The staff is amazing, very nice people and very helpful
alberto
Stayed 2 nights in Sep 2019
8/10 Good
Verified traveller
Travelled with partner
12 Sept 2019
Liked: Cleanliness, staff & service
The location was excellent - buses right outside the hotel and restaurants within walking distance. Our room was bit dated - did not look like the pictures, but we spent most of the day visiting Rome. I would use this location again.
Verified traveller
Stayed 3 nights in Sep 2019
8/10 Good
Verified traveller
7 Sept 2019
Liked: Cleanliness, staff & service, amenities
It's Ok. Not great, not bad. Room was big and as family of 4
The hotel is greatly air conditioned and the staff are very friendly. It is very clean but I was in room 105 and the spa bath doesn’t work which is quite disappointing.
Verified traveller
Stayed 3 nights in Jul 2019
6/10 Okay
Verified traveller
Business traveller
15 Jul 2019
Liked: Cleanliness, staff & service
Staff are generally friendly and helpful. Breakfast is good.
Location is bad.
When I checked in the first day, I called because my air conditioner was not working I called the front desk and talked to Jane she sent someone when he came he said it’s broke and will be back. A hour went by and no one came back. I called the front desk and talk to Jane again she said she would send someone again. I waited another hour and no one came I went down to the front desk talked to Jane again stated she called my room looking for me which I was sitting in a hot room for two hours and the phone never rang. She told me their was nothing she could do about my air conditioning. I began to get out rate and demanded another room she initially told me no but another hostess talked to her in Italian and Jane said their was another room available.
Great property, very clean, very nice, but terrible location if you're a tourist. The major sites are not close, but neither is the nearest train station or many restaurants.
Won’t recommend this property for family
1)no kettle in the room to make a morning coffee
2) AC was not working and it was really hot
When I asked they in entire Rome it’s lije that .
3) location is also not that great no shops around .
Verified traveller
Stayed 4 nights in Apr 2019
6/10 Okay
Verified traveller
Travelled with family
21 Apr 2019
Liked: Cleanliness
Disliked: Property conditions & facilities
Was not able to use the jet feature on tub. They never resolved the issue. Mediocre customer service.