I don't often leave reviews, but felt compelled after our stay at HQH. Our stay got off to a rough start, as we really struggled to find the hotel while dragging our bags around a busy street. Thankfully the lady working the front desk (who was very nice) came out to help us. There is no way we would have found it, as the signage is nothing more than a small nameplate on a side door. After navigating several flights of a narrow, winding staircase (be aware if you have any mobility issues) we were ready to check in. Again, the receptionist was very kind, and really the only redeeming quality. Arriving in our room, we were shocked by the difference from the pictures we saw when booking our stay. The bathroom was TERRIBLE, with mold throughout, bugs, hair everywhere. The water was ice cold, so we were not able to shower before our scheduled tours. When we got hot water later that night, I showered with shoes on. The air conditioning did not work, the furniture, pillow cases, and wall paper were ripped. We hoped to get another room, but they were unable to move us until later in our stay. By that point, however, we were so sick of the accommodations that we checked out early. We hoped to get a refund, but they would not provide it, so we went to another hotel anyways. It wasn't worth spending our last day in Rome in a severely underwhelming hotel. My wife and I both travel for work, so we see a lot of hotels, and this room was definitely the worst.