The staff was friendly. However, it was hard to locate and the guests that we came into contact with were doing questionable things. It seemed that made me feel a little less safe or comfortable period Also, there, walkways seem to be just snow paths, created going up the side of a small hill up to the rooms other than 2 stairways, which hadn't been cleared of the snow either or ice, which was underneath. Lastly, this isn't a major thing, but it felt a little impersonal because when you leave. There's nobody around you. Just drop your key in a bowl and if you don't, you're charged $10..