I want to preface by saying the front desk staff has been extremely helpful throughout my family and I stay. However, I have a few issues with staying here and I think it is important that you guys address it.
When we checked in, we had to wait 15 mins since no one was at the front desk. There was a line of people trying to get placed in their rooms. Checking in online did not expedite the process, in fact it was useless because it only checked in 1 out of 2 rooms.
Next the rooms, 1 of the 2 rooms were "cleaned". I use the term cleaned loosely here because its subjectively clean. There were debris on both rooms carpets and the bathrooms as a whole aren't as clean as they should be. Specifically, Room 219 had a stale musty odor and the couch looked filthy. When I inquired about a spray for the room to freshen it, house keeping told me to ask the front desk and the front desk said there was none in the building. The front desk moved us from room 219 due to the state of the room.
In both the rooms, there were not enough towels to accommodate the number of guest staying in the room. Furthermore, when I inquired about extra towels, I was informed there were not any extra towels. Which is pretty ridiculous given that there was advance notice of how many people were staying in each room.
Room 219 also had a bug in it. When I inquired about a bug spray to kill it, there was none on site. Also kinda ridiculous given the size of this hotel, the rooms
