Desk, iron/ironing board, free cots/infant beds, free rollaway beds
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Reviews of Quality Inn & Suites Rockingham

2.5 out of 5
Quality Inn & Suites Rockingham
400 W Broad Ave, Rockingham, NC

Reviews

6.8
Rating 10 - Excellent. 103 out of 414 reviews" "
Rating 8 - Good. 113 out of 414 reviews" "
Rating 6 - Okay. 77 out of 414 reviews" "
Rating 4 - Poor. 63 out of 414 reviews" "
Rating 2 - Terrible. 58 out of 414 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Myles

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels and washclothes were dirty as well as the sheets had marks and stains on them.
Stayed 1 night in May 2024

4/10 Poor

Gerald

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shabby, but the bed was very comfortable. Staff at check in was very nice
Stayed 1 night in Apr 2024

4/10 Poor

William

Travelled with partner
Wonderful staff, but unfortunately the property is in very poor condition. The bed was comfortable, but the room was very dated. Room had been broom swept, but the floor was extremely dirty and sticky feeling. Will not stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Carissa

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I wish I could remember the girl at front desk name because she tried to be very helpful. Unfortunately her general manager is not and when we ended up without a room and the general manager needed to think about it and told us we had a room to sleep in. However, those two rooms given, 1 was smoked in for 50 years and 2nd room was flooded. We ended up sleeping in one of our friends rooms which wasn’t much better. I normally would have left and found another hotel but everything was booked because of conventions. I will sleep in my car before I ever sleep in a quality inn again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Josue

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
when i get to the front desk the lady say that there was no rooms availables
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities
Front line staff excellent
Stayed 3 nights in Apr 2024

2/10 Terrible

Donald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no phone, soap, shampoo, or working clock in the room. The shower curtain was tore. The toilet seat had chips in it and was loose.
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor Parking. Broken TV and Hair Dryer. No Coffee for breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels wouldn’t clean our room
Stayed 19 nights in Mar 2024

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay, but room service sucked the continental. breakfast was not as good as it used to be they keep running out of food take a long time to get restocked i have stayed there a few years ago it was great, my next visit to Rockingham North Carolina to stay i will look at other places. Thank You
Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff was excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Jaime

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked room with 2 double beds, was told they only had 1 king bed room available but could put a rollaway in, never got rollaway. Room had pull out couch when I opened it, the mattress had mold on it. Floors were dirty, turned our feet black from walking barefoot.
Stayed 1 night in Mar 2024

2/10 Terrible

max, plantsville

Disliked: Cleanliness, staff & service, property conditions & facilities
Cancelled promised refund never received one.
Stayed 1 night in Feb 2024

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The gal that checked is in was extremely professional and kind. We overall enjoyed our stay with the exception of the heating system-it was SO LOUD and hard to sleep.
Stayed 1 night in Jan 2024

2/10 Terrible

Annie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I waste my money.
The stay was horrible. The room had an oder. The pillows were lumpy. The sink handle was lose and no cold water in it. The bath tub could have been cleaner. I will never stay there anymore.
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
My spouse could not rise up from the toilet; some handicaped. She needed also handicap bars to pull herself up/ I found it to be too low also.
Stayed 1 night in Jan 2024

4/10 Poor

steven

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t do it
Keys didn’t work. No hot water. Sink was leaking into the floor. No remote for the tv. The hairdryer literally exploded in my hand. The desk clerk working was rude and made no effort to remedy the situation. I can’t recommend anyone stay here and I will never stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Easy to find. Check in and check out was a breeze
Stayed 1 night in Nov 2023

2/10 Terrible

Shelly

Stayed 2 nights in Nov 2023

8/10 Good

Sharon

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed
I stood in the lobby for 30 minutes waiting for someone to come to the desk to check me in when I arrived. When she came to the desk she told me I owed a $100 cash deposit, there was no earlier mention of any deposit. The bathroom had holes in the wall an paint splatter all over the floor. The room smelled like weed.
Stayed 2 nights in Oct 2023

4/10 Poor

David

Travelled with group
Disliked: Cleanliness
Poorly maintained. Did not have the room I booked available.
Stayed 1 night in Sep 2023

4/10 Poor

MORGAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was amazing! However upon booking with Travelocity, when I arrived to the hotel to check in I was informed I’d have to pay $100 cash deposit to book. I was unaware of this when booking with Travelocity. There was no indication on the website. The room was okay. The door did not shut all the way. The curtains fell when I tried shutting them. There was toilet paper stuck in the peephole of the door. Personally we did not arrive untill 4 in the morning and housekeeping was already knocking on our door at 9am (twice) when our check out was at 11.
Stayed 1 night in Oct 2023

10/10 Excellent

Lakisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Breston L

Stayed 3 nights in Sep 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jun 2023

6/10 Okay

Damon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was pleasant and the bed was comfortable, but the room was in disrepair and needed a thorough cleaning. The hotel was starting renovations so it might be improved for other visitors.
Stayed 1 night in Sep 2023

2/10 Terrible

ALEXANDER

Disliked: Cleanliness, amenities, property conditions & facilities
Location was near restaurants. No where to hang business clothes. Bathroom cramped. Room was unclean upon check in. Had to put a cash deposit because I booked online. Not enough towels, toilet seat was broken.
Stayed 3 nights in Sep 2023

6/10 Okay

Kim

Travelled with group
Liked: Cleanliness, staff & service
Easy check in and convenient location.

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Stacie

Stayed 1 night in Sep 2023

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
CHECK IN WAS A DISASTER! Three times I had to walk back to the desk, because our room key did not work. Makala, the woman on duty made a new key each time. Each time it did not open our room. We got in when she was finally able to open the door with a master key. But after unpacking our suitcase, she came back with a new key which still didn't work so we were told we couldn't stay in that room. Packing up our things, we waited to find out where our new room would be. For over 15 minutes we could not find either of the staff anywhere on the premises. Both were AWOL. Isaiah, the young man on duty, finally showed up and took us to another room. He said it was an "upgrade" for the inconvenience, but it was not accessible like our original reservation. BUT, there was no key! We waited for almost an hour before speaking with Makala about getting a key. She was borderline rude and said we should just go to dinner and she would have a key for us when we returned. That was not an acceptable response. She claimed she had other guests to check on, something about making sure of their safety, whatever that meant. We did go have dinner and when we went to the lobby, Makala saw us and slapped a key on the counter right away, along with a little chuckle, like everything was OK.
Stayed 1 night in Aug 2023

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were the nicest people I will stay there again
Stayed 2 nights in Aug 2023

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very dated. When we checked in the key would not open the door. Went down to desk she gave me the House keeping key and said try this. Had to call again and she said she would be up. Took us to another room. She left and there was no toilet paper in the bathroom. Called down and she said you can come get some. We ask for 2 more towels and she said she couldn’t give us anymore. Fleas in bathroom, floors were dirty. The only good thing was beds were comfortable and the shower had hot water and good pressure. Other than that it was horrible. I would never stay there again and I would not recommend it.
Stayed 1 night in Aug 2023

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this.property through expedia. When we arrived the front desk lady was nice. When we got to our room it had a smell, once we in and looking around the fire alarm kept chirpping that loud high putched noise every few minutes. We called the front office and she said there was no maintenance staff to look at it, we asked for batteries to see if we could fix it and we were told they did t know where they were and hung up on us. I then approached the front office and was told I could not have a manager or contact information or a refund because she was not authorized, we asked to switch rooms and she again said she was not authorized. We knew we would not be able to sleep and just did not feel comfortable there. As of today they still refuse to refund our money due to it being a prepaid room. Highly not recommend this place to stay.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Smoke Alarm was chirping...desk clerk had no one to change battery. I did it. The bathroom wasn't clean. The floors weren't clean. The bed was clean, thank goodness. They should have given me a refund (at least a partial) but did not. Will not stay here again.
Stayed 2 nights in Jul 2023

8/10 Good

Leeann

Travelled with family
Liked: Cleanliness, staff & service
Internet connections were not working the entire stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine...the lady at the desk was very nice, friendly and helpful. We can see they are redoing some rooms... bathroom was clean, but dust everywhere and floors and mirrors were dirty. Bed was great, that's all we really cared about!
Stayed 1 night in Jul 2023

2/10 Terrible

Chasidy

Travelled with family, Travelled with family and small children
No refund for room that had no air-conditioner. They got another room and had ants crawling all over the wall.
Stayed 1 night in Jul 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like Mold, Doors warped and would not close properly. Bugs. A health hazard. Avoid this property. One person working the desk at the entire hotel.

10/10 Excellent

Ricky

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Tv didnot work
Stayed 2 nights in Jul 2023

10/10 Excellent

Yolanda

Stayed 2 nights in Jun 2023

2/10 Terrible

Jonathon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I have ever stayed in! They told us they had a functioning pool because we told them that we have 3 kids and it is a must They lied to us and when we arrived it was not working They also would not work on the price at all, and when we told them we didn’t want to stay there they said “to bad” because it’s past the 48 hours to cancel and we would be charged The rooms were so dirty that the kids feet was black as coal and had to wash them off and take showers in the bathroom to remove dirt There was also racist comments made to our family as well!! I am getting hold of Corporate office asap and possible legal action as well! The area also is very unsafe as we heard and witnessed violence and police chases right in front of the hotel Do not stay there, it is far worst I have ever encountered in my entire life!!
Stayed 1 night in Jun 2023

8/10 Good

Copre

Liked: Cleanliness, staff & service
The stay was good. Floor needs cleaned more but besides that, the front desk were helpful with anything you need.
Stayed 3 nights in Jun 2023

4/10 Poor

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Generally, the bed & room seemed clean. However, the floor was very dirty. Had called about 3 weeks prior & requested 1st floor room due to my husband's rheumatoid arthritis. Was assured we would get 1st floor. When checked in, was assigned 2nd floor & told there were no other vacancies. My husband had a very difficult time climbing those stairs! Also a group of motorcyclists on 1st floor were revving their engines til about 2 AM. Our 2nd night people were at our door trying to get in our room. Short time later desk clerk came & knocked on our door. She said we were not in her system. Our son had to get out of bed & go downstairs. By the time he got there, she had already discovered her mistake.
Stayed 2 nights in Jun 2023