Indoor pool, pool loungers
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Reviews of Hampton Inn Rockford

2.5 out of 5
Hampton Inn Rockford
615 Clark Drive, Rockford, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 847 reviews" "
Rating 8 - Good. 256 out of 847 reviews" "
Rating 6 - Okay. 80 out of 847 reviews" "
Rating 4 - Poor. 33 out of 847 reviews" "
Rating 2 - Terrible. 21 out of 847 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Travelled with family
No clean towels were supplied after first night. Breakfast foods were very limited on weekdays.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Pool and hot tub were out of commission, I guess it wasn’t working for 3 days. They were out of Kleenex in the whole hotel and bottled water too.
Stayed 1 night in Apr 2024

10/10 Excellent

Pat

Travelled with family
Liked: Property conditions & facilities
It was easy
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen, Merrill

Travelled with family
Liked: Cleanliness, staff & service
There was some debris on the ground in the parking lot.
Stayed 1 night in Mar 2024

8/10 Good

Jae, Emeryville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Dennis

Disliked: Property conditions & facilities
Ice machine, computer work stations inoperative
Stayed 1 night in Feb 2024

8/10 Good

Brian

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff and service was good, my wife and I were disappointed with the size of the room with a King bed stuffed into it, very little room to walk around the bed to the bathroom. The refrigerator did not work, I turned it on and to a cold setting and in the morning it was the temp of the room. I was also surprised that there was no microwave in the room. The breakfast was okay and was attended to by the staff.
Stayed 1 night in Feb 2024

8/10 Good

Dean

Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Receptionist was was heipful
Stayed 1 night in Jan 2024

4/10 Poor

Tina, Rockford

Travelled with partner
Disliked: Amenities
Toilet seat needed to be replaced. In the first day staff said the PH levels of the pool needed to be monitored and hopefully the following day it’s be fix. Was there Mon-Saturday morning never worker, we booked this hotel for the pool and hot tub and have stayed before. Breakfast wasn’t replenished and was very lacking. Staff was rude at times and never at the front desk ever!! Smelled like weed and cigarettes on the 2nd floor and elevator often. Won’t be staying here like we do 2-3 a year when visiting.
Stayed 4 nights in Jan 2024

8/10 Good

Jacob

Stayed 1 night in Jan 2024

2/10 Terrible

mary

Stayed 1 night in Jan 2024

10/10 Excellent

Isiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a clean room, comfortable bed and good pillows. Good breakfast, employees pleasant. Only thing was it was quite a walk to get to the room.

8/10 Good

Greg

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Nov 2023

8/10 Good

Jeff

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Was convenient for the price. Staff was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Stayed 1 night in Nov 2023

10/10 Excellent

Janice

Stayed 1 night in Nov 2023

6/10 Okay

Forrest

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff was very nice and the place was clean and safe, so it's an OK place to go on a budget. It is a cheap hotel, however. The beds and pillows were as cheap and uncomfortable as it gets. It's close to the interstate, so there is a lot of road noise as well. The first morning I woke up to a shower fawcet handle that didn't work and I had to leave right away, so even though they were responsive and fixed it quickly, it was too late for me to use before I left for work.
Stayed 2 nights in Nov 2023

4/10 Poor

Charles

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The shower had a broken loose handle that could not be turned on for use. They said a maintenance man would be sent. We were trying to get on the road early so time was important. Hour later went to desk and another front desk person told us they don't have a maintenance person on hand. Gave us another room to shower. The key card to enter the room didn't work. Finally get in new room. The tub/shower had a plugged drain. Took shower in a foot of water. Wife never got to shower. Lousy experience indeed.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding weekend
It was a nice clean and friendly hotel. Wish the Wi-Fi was better, but since I’m not Hilton member it was just ok. Pool was down for cleaning/repairing I guess.
Stayed 2 nights in Oct 2023

8/10 Good

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jae, Emeryville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been traveling all across the country promoting my book, The Woman in the Yellow Dress, and the Hampton Inn was a stay I will always remember due to the kindness and professionalism of their staff. Hats off to you, Hampton Inn.
Stayed 1 night in Oct 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Kelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No cable the entire stay, which was hard and disappointing. The hotels were all booked, so no way to change the reservation.
Stayed 2 nights in Sep 2023

6/10 Okay

Tina

Travelled with partner
There were bugs in the room. Refrigerator wasn’t working.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean with nice amenities. The room is a little small overall, but fine for sleeping. It would have been nice to have a water source in the gym but they did provided bottled water, so that was ok.
Stayed 5 nights in Oct 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, bad pillows
Pillows were paper thin and not very comfortable. Room was clean and bed was comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnathan

Stayed 1 night in Oct 2023

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cable was not working.
Stayed 1 night in Sep 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tv - Didn't work
Stayed 1 night in Sep 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was more than nice. They made people happy!
Stayed 1 night in Sep 2023

4/10 Poor

Travis Ryan

Disliked: Cleanliness
Have stayed here in the past- they have definitely let their standards fall. Room was quite dirty and disheveled, staff was not attentive.
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We love all Hampton Inns and try to always stay in them if possible!! Wonderful clean places!!
Stayed 1 night in Sep 2023

6/10 Okay

Sharon

Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was pretty clean but older, in need of updating and the room was quite small. Also, it sits very close to a strip club. If I would have known that, I would not have stayed here. Especially with my young son.
Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Disliked: Cleanliness
Dusty room, dirty bathroom.
Stayed 2 nights in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs to be cleaned from top to bottom!! No late check out!
Stayed 1 night in Aug 2023

4/10 Poor

William

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Satisfactory except for 1)room near end of hallway with door leading to outside smoking area. Door did not close properly and tended to slam, caused noise until late at night and started early in morning. 2)shower curtain too short left water on bathroom floor.3) air conditioner fan made unusual noise when it cycled off on automatic.
Stayed 1 night in Aug 2023

10/10 Excellent

mary, geneseo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very efficient room design appreciated bottles of water upon check-in quiet clean minor disappointment in tv selections
Stayed 1 night in Aug 2023

6/10 Okay

Loreen

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms need an update. Bath tiles looked like it had mold. Sheets would not stay on the bed.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Stayed 1 night in Jul 2023

4/10 Poor

Sheila

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff is incredibly friendly. Room was very damp feeling.
Stayed 1 night in Jul 2023