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Reviews of Hilton Garden Inn Rockaway

3 out of 5
Hilton Garden Inn Rockaway
375 Mount Hope Ave, Rockaway, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 812 reviews" "
Rating 8 - Good. 232 out of 812 reviews" "
Rating 6 - Okay. 78 out of 812 reviews" "
Rating 4 - Poor. 42 out of 812 reviews" "
Rating 2 - Terrible. 33 out of 812 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Vanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole renovations should’ve been an indication of shutting the whole hotel down. Instead we were greeted with a spray paint check in sign on a wooden board directing us on the back parking lot “lobby.” We were passed our check in time (7pm ish) and we were told our rooms were still not ready. After waiting 30 mins in hallway, I tried to cancel the reservation with the hotel associate…he claimed since we booked through 3rd party, that he wasn’t able to cancel on his end. I explain to him that because we were passed the check in time I wouldn’t be able to get any refunds. He was adamant that he couldn’t do anything and I was told to cancel on my own. I asked to speak to a manager, and he was able to help me out by canceling our reservations on his end.
Stayed 2 nights in Apr 2024
Response from Stephen on 1 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome, especially the breakfast. We did not have extra blankets in the closets.
Stayed 1 night in Jan 2024
Response from Stephen on 1 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

2/10 Terrible

Rosemarie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property was under construction. It was terrible conditions around the hotel. Noisy, dirty in the surrounding area. Workers for the Reno were everywhere. We were not. Notified in advance.
Stayed 1 night in Apr 2024
Response from Stephen on 1 May 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

4/10 Poor

maryana

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First of all we never received anything about the hotel doing construction on the property there was pallets everywhere and trucks blocking into getting into parking in the front I had to go all the way around the building I should be refunded my money
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Quiet and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is being renovated and will be beautiful once completed Can’t wait to return in the summer for the completion
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul, Sparta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal place to stay, amazing service, clean and very accessible. Would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Stayed 1 night in Mar 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed 2 nights but something that I didn't like was that they were undergoing repairs (we didn't know beforehand) and construction and they started working at 8am and because of the noises and vibrations you couldn't sleep anymore after this time.
Stayed 2 nights in Mar 2024
Response from Stephen on 19 Mar 2024
Dear Christopher,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephen on 8 Mar 2024
Dear Sandra,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

6/10 Okay

Donna

Business traveller
Disliked: Amenities
Shampoo in bathroom was empty. Ice on floor didn't work
Stayed 2 nights in Jan 2024
Response from Stephen on 8 Mar 2024
Dear Donna,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

10/10 Excellent

Natividad

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding was super comfortable and quality linen.
Response from Stephen on 19 Mar 2024
Dear Natividad,Thank you for taking the time to share your experience about your recent stay at our hotel. We understand how important a seamless and enjoyable experience is for our guests. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

10/10 Excellent

Joe, Dagsboro

Stayed 2 nights in Jan 2024

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Managaer and staff were excellent, booking through expedia not so great.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rockaway Hilton Garden Inn
Stayed 1 night in Dec 2023

8/10 Good

Robert, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023

10/10 Excellent

Paul, Sparta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is tired looking needs some updating, there is peeling wallpaper in the bathroom and rust stains in the tub.
Stayed 2 nights in Dec 2023
Response from Stephen on 8 Mar 2024
Dear Donna,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.Sincerely,Stephen

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took our dogs, no issues. It’s in a mall area, so if you’re looking to shop and dine, it works. Convenient to major highways. Nice bar and breakfast area. Clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here all the time as we have relatives who live in Wharton. We love the price and the convenience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the Rockaway mall and good restaurants
Stayed 4 nights in Nov 2023

4/10 Poor

Elaine

Disliked: Cleanliness, property conditions & facilities
Not the room ordered Customer service at front desk poor
Stayed 1 night in Nov 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marilou

Stayed 2 nights in Nov 2023

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you need a comfortable place to stay this is a best bet for the Rockaway area since it's reasonable. You get what you pay for and the beds are very nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and inviting, nicely decorated.
Stayed 2 nights in Nov 2023

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were extremely helpful and courteous. The area around the hotel has multiple dining and shopping options within a short walkable distance. My room, while it could use an update, was clean and comfortable.
Stayed 2 nights in Nov 2023

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, room comfort
Unfortunately disappointing
Had to go get our own toilet paper because they left us a 1/4 roll. Tried to go get in the pool which was slimy and disgusting so couldn’t use it. We then proceeded to try to use the jacuzzi which was cold and didn’t work. Place needs to be updated and cleaned. Don’t waste your money. Manager did handle it very professionally though after speaking with him.
Stayed 1 night in Oct 2023

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst check in processes I've ever experienced. The first thing the guy at the front desk says is "I don't have any rooms available". Mind you, it's 4pm there are multiple people waiting for their room at "check in" time. The guy was so rude, no remorse, and the excuse of they had a lot of weddings yesterday is unreal. Has that not been the case every weekend? We had to get ready for the wedding in the lobby bathrooms. Absolutely horrible.
Stayed 1 night in Oct 2023

2/10 Terrible

Emily

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There were no lights on in the parking lot. Then I was told they had no rooms available and I would have to contact Expedia to get my reservation changed. Thankfully another gentleman gave up his room so my son and I didn’t have to go somewhere else.
Stayed 1 night in Oct 2023

4/10 Poor

Kin

Disliked: Cleanliness, staff & service, property conditions & facilities
the room so old and smell, need major upgrade
Stayed 2 nights in Oct 2023

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Denise

Travelled with family
Disliked: Property conditions & facilities
Things did not work properly. Jacuzzi broken, maid service did not come even though we had requested, at 1:00 pm, restaurant closed and we couldn’t get lunch.
Stayed 2 nights in Sep 2023

10/10 Excellent

Vijay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023

2/10 Terrible

Donna

Disliked: Staff & service, property conditions & facilities
The property was run down. Housekeeping and service is the worst I have ever seen in my 40 years of traveling. Took 5 days to get my room cleaned without requesting it!
Stayed 7 nights in Sep 2023

8/10 Good

Sandra Mae, Painesville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff wasn’t over friendly at desk.
Stayed 1 night in Sep 2023

8/10 Good

Zicheng

Stayed 1 night in Sep 2023

2/10 Terrible

Nilesh

Stayed 1 night in Sep 2023

10/10 Excellent

Norma

Stayed 1 night in Sep 2023

4/10 Poor

Florentino

Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Regina

Travelled with family and small children
Liked: Staff & service
We were up early waiting to swim, the pool was still locked after 8am and staff was kind to let us in. Towel rack was empty & wet/dirty towel bin was full. After going back to front desk we were brought clean towels. Then when we tried the hot tub it was room temperature. Several jets were broken. Staff made attempt to turn it in but after an hour it was barely warm. Later back in room we showered that night. Unfortunately my niece left her towel on floor and all our towels were still wet in am. No big deal right? We requested downstairs for more towels and we were drilled with a survey of questions of why we needed more towels, we’re there not enough. It felt like a burden and problem that we were asking for more towels. Had we seen cleaning people on our floor in am we would have given wet towels back & asked for dry ones. However, since it’s pushed to not get cleaning through your stay, we never saw the cleaning staff on the floor while we were there. Our floor seemed pretty quiet for guests which was ok for us. Overall, it wasn’t a bad experience, just a little more attention do details & upkeep is needed.
Stayed 3 nights in Sep 2023

10/10 Excellent

Prasanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Jayoma

Stayed 2 nights in Aug 2023

2/10 Terrible

Maggie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Jagdish

Liked: Amenities
Very nice
Stayed 2 nights in Aug 2023