Universal Orlando Resort Rock Springs Run State Reserve hotels

"The rooms were very outdated and in bad repair. The walls and doors are not soundproofed, and we had neighbors who were partying all night and smoking outside which wafted into our room. The staff, however, were very helpful when we asked to switch rooms because the lock on our door and the toilet handle were both not working. Bar & cafe didn’t stay open past 10:30, even though the website said midnight. Nice staff, really run down property. Very close to everything, though. "

"Nice place to stay. Very quiet in a central location. The check in and check out process is a little too much and drawn out. Didn't know about the $200 deposit until I got there. The deposit has to be cash, which I wasnt informed about either. They have an atm in the lobby which charges the 2%. So I had no choice. Won't be staying here again as there are plenty of other hotels that require no deposit or and don't have such a complicated check in and check out."

"We had fun and it was great for young kids. A bit crowded on weekend and the out dated. Also the prices for things were very high "

"The staff and Check in were great. The rooms and property are in need of remodeling. The beds were very comfortable. It was doable for the price. "

"Breakfast great maid service great clean "

"Clean room, great pool"

"I booked because this location had high reviews on cleanliness. This was not the case for my visit. There was a line of black mold in the tiny shower area. The door separating the toilet from the sink area was water logged and a roach was in the sink area. The bathtub wasn't secured to the floor and rocked/made noises when you move. The door latch was broken and we had to struggle to get it locked. The most infuriating part of the stay: there was LOUD banging in the room next to us throughout the night. I called the front desk and he sent security. Security did nothing, even though the people next door opened and banged the door shut while he was standing there. The next morning we were awakened by the same loud banging! If you want a pleasant, clean stay DO NOT BOOK THIS HOTEL. Also, there is an unadvertised $10 per night parking fee."

"Property was very nice staff was great "

"Good service "