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Reviews of Holiday Inn Rock Springs, an IHG Hotel

3 out of 5
Holiday Inn Rock Springs, an IHG Hotel
1675 Sunset Dr, Rock Springs, WY

Reviews

8.4

Very good

Rating 10 - Excellent. 395 out of 864 reviews" "
Rating 8 - Good. 300 out of 864 reviews" "
Rating 6 - Okay. 91 out of 864 reviews" "
Rating 4 - Poor. 51 out of 864 reviews" "
Rating 2 - Terrible. 27 out of 864 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MAR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely wonderful as well as accommodations
Stayed 24 nights in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I did not care for not having any breakfast included for the cost of the room and then a $25 charge for one small dog.
Stayed 1 night in Apr 2024
Response from Liisa on 29 Apr 2024
Robert, we do have breakfast and non-breakfast rates as we are a full service hotel with a leased restaurant and bar on site. We charge 20 plus tax per day for pets, but I just stayed in a hotel in Lincoln that charged 50 per day. It does vary, but we do extra cleaning in pet rooms. Hope you had safe travels.

4/10 Poor

Jamie

Stayed 3 nights in Feb 2024
Response from Liisa on 29 Apr 2024
Thanks for staying with us. I apologize that we seem to have missed the mark on your stay.

4/10 Poor

Jamie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well I got bite by a spider and ended up in the hospital. They knew I did and no concerns. They moved us to a different room which was just remodeled. The room smell like glue. So no sleep.
Stayed 3 nights in Apr 2024
Response from Liisa on 26 Apr 2024
I apologize for your unfortunate experience. I am glad they moved you to another remodeled room, but sorry you thought it smelled like glue. We would have been happy to move you to another room on the other side of the hotel had you let us know. I know my desk clerk did offer you breakfast and items from the gift shop. Hope you are feeling better.

10/10 Excellent

Darla, Cedar City

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Liisa on 17 Apr 2024
Thanks for the 5 star review! Hope to see you again soon!

8/10 Good

Anastasios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liisa on 5 Apr 2024
Thanks for the excellent review! Hope to see you again soon!

8/10 Good

Kevin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The pool and hot tub looked like they need to be cleaned.
Stayed 1 night in Mar 2024
Response from Liisa on 22 Mar 2024
Thanks for staying with us. I will have maintenance check pool and clean where needed!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, amenities
Clean close to eat good people
Stayed 1 night in Mar 2024
Response from Liisa on 18 Mar 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

daniel

Travelled with family
Liked: Amenities
Good
Stayed 1 night in Mar 2024
Response from Liisa on 16 Mar 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Norma

Stayed 1 night in Mar 2024
Response from Liisa on 5 Apr 2024
Thanks for the excellent review! Hope to see you again soon!

8/10 Good

Joseph

Stayed 1 night in Feb 2024
Response from Liisa on 22 Mar 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Shala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it’s attached to Old Chicago!
Stayed 1 night in Feb 2024
Response from Liisa on 13 Feb 2024
Thanks for the great review! We look forward to welcoming you to our hotel!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Liisa on 31 Jan 2024
Thanks for the 5 star review! Hope to see you again soon!

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Great hotel with restaurant and a pool for the kids all in one location. Rooms were clean and updated. Beds were a little soft but that is preference so might be fine for someone else. Other than that was a good location for what we needed.
Stayed 2 nights in Jan 2024
Response from Liisa on 22 Jan 2024
Thanks for the great review noting you found us to be a great hotel with restaurant and a pool for the kids all in one location, plus glad you found the rooms clean and updated. Hope to see you again soon!

10/10 Excellent

Effie

Stayed 1 night in Jan 2024
Response from Liisa on 22 Jan 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

LOUIS

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
kind receptionist named Randy helped serve us after getting in late from tough WY weather.
Stayed 1 night in Jan 2024
Response from Liisa on 17 Jan 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was nice & able to help. Thank you!
Stayed 2 nights in Jan 2024
Response from Liisa on 17 Jan 2024
Thanks for the great review! Hope to see you again soon!

8/10 Good

Lin

Stayed 1 night in Jan 2024
Response from Liisa on 17 Jan 2024
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Cathlin

Stayed 1 night in Jan 2024
Response from Liisa on 17 Jan 2024
Thanks for the great review! Hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs to be updated to 2023.
We received a room at the 4th floor at the end of the corridor, as requested at the time of booking. Too bad that the door of the room to the corridor is not at all sound proof, and you can hear all the guests slamming their doors getting in and out of the rooms. Moreover, the AC window unit is old and sounds like a jet engine, and we could not use it during the night. Only the fan was bearable and actually covered the noises from the corridor. The room was clean, but it was not clear whether it had been recently renovated, with not attention to detail at all (pencil signs on the wall, mis-aligned crown moldings, visible patches of spackle all over...). Breakfast is only available by purchasing a coupon to be used at the directly connected restaurant (Old Chicago). The reception staff didn't know that there are 4 RV plugs in the parking lot that can be used to charge EV vehicles overnight.
Stayed 1 night in Dec 2023
Response from Liisa on 3 Jan 2024
I apologize if the doors were slamming too loud. I will have my housekeeper check the 4th floor rooms for the issues you have noted. I will also tell my staff that the RV plug ins can be used to charge the electric cars, but to note that the speed is slow. Hope you had safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs renovations and brought up to 2023.
We received a room at the end of the corridor on the third floor, as requested at the time of booking. That was appreciated. But a quieter AC that doesn't sound like a jet engine, would be nice. We had to keep it off during the night as it is way too noisy. The room doors to the corridor, are not sound proof at all. Whether you sleep or not depends on whether you are tired enough and your neighbors realize there might be other guests nearby, trying to sleep and don't slam the door. Breakfast is not available at the hotel, but at the nearby (directly connected) restaurant by purchasing a coupon. The staff at reception didn't know the location of 4 RV plugs that can be used also for EV overnight charging for free.
Stayed 1 night in Dec 2023
Response from Liisa on 3 Jan 2024
I apologize if the doors were slamming too loud. I will have my housekeeper check the 4th floor rooms for the issues you have noted. I will also tell my staff that the RV plug ins can be used to charge the electric cars, but to note that the speed is slow. Hope you had safe travels.

10/10 Excellent

Kelly, Gillette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe parking lot well lit. Room was cery clean and the staff was friendly!
Stayed 1 night in Dec 2023
Response from Liisa on 22 Dec 2023
Thanks for the 5 star review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Liisa on 6 Dec 2023
Thanks for the great review! Hope to see you again soon!

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with nice staff!
Stayed 1 night in Dec 2023
Response from Liisa on 6 Dec 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Liisa on 22 Dec 2023
Thanks for the 5 star review! Hope to see you again soon!

4/10 Poor

Arianna

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The bed was hard and itchy, my body hurt laying on it, the heater was too hot we had to set it to the lowest setting to sleep in winter when it was 15 degrees outside. And the room was in dirty conditions though the sheets were clean. The staff took a half an hour to check me in due to computer confusion over different systems.
Stayed 1 night in Nov 2023
Response from Liisa on 28 Nov 2023
I apologize that your stay did not go as it should have. I will check the room and assess the check in issues with the staff.

10/10 Excellent

Nathan

Stayed 1 night in Nov 2023
Response from Liisa on 22 Dec 2023
Thanks for the 5 star review! Hope to see you again soon!

10/10 Excellent

steve

Stayed 1 night in Oct 2023
Response from Liisa on 30 Oct 2023
Thanks for the great review! Hope to see you again soon!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Courteous friendly staff
Stayed 1 night in Oct 2023
Response from Liisa on 16 Oct 2023
Thanks for the great review! Hope to see you again soon!

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities
Rates 1 star across the board. Snow and high wind prevented us from making it to Rock Springs for this stay. Called hotel but since it was booked through Expedia she said nothing she could do on refund. Called Expedia and they understood and wanted to refund but had to call hotel. Manager wasn’t available so had to wait. They responded two days later that hotel refused refund. Basically they played off each other but very disappointed the hotel declined to waive the policy.
Stayed 1 night in Oct 2023
Response from Liisa on 16 Oct 2023
I am sorry but like airline tickets, the rate you book determines the cancellation policies and we follow them strictly.

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked that the pool was 24/7. The rooms was nice, the t.v was good size, the beds were comfortable
Stayed 1 night in Oct 2023
Response from Liisa on 16 Oct 2023
Thanks for the great review! Hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
This hotel is ok. It is not up to the normal Holiday Inn standards. It needs to be updated. The best part is, it is attached to Old Chicago’s for food and drinks.
Stayed 1 night in Sep 2023
Response from Liisa on 5 Oct 2023
Thank you for staying with us. We are remodeling the hotel this year. Glad you enjoyed the on site restaurant.

8/10 Good

Emily

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date.
Stayed 1 night in Oct 2023
Response from Liisa on 4 Oct 2023
Thanks for the great review! Hope to see you again soon!

8/10 Good

Carina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liisa on 4 Oct 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Liisa on 27 Sept 2023
Thanks for the 5 star review! Hope to see you again soon!

6/10 Okay

Teresa

Travelled with family and small children, Travelled with pets
Rooms were hard to find. Layout was difficult.
Stayed 1 night in Sep 2023
Response from Liisa on 24 Sept 2023
Thank you for staying with us! We hope you had safe travels!

10/10 Excellent

Linda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liisa on 31 Oct 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Vanessa, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
Good stop - pool is great for kiddos. Wish they had continental breakfast but no biggie.
Response from Liisa on 21 Sept 2023
Thanks for the 5 star review. Hope to see you again soon!

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liisa on 21 Sept 2023
Thanks for the great review. Hope to see you again soon!

6/10 Okay

Tracy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Response from Liisa on 21 Sept 2023
Thanks for staying with us. Hope to see you again soon!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Liisa on 8 Oct 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liisa on 21 Sept 2023
Thanks for the great review. Hope to see you again soon!

10/10 Excellent

Stacy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Holiday Inn, clean, comfortable bed & pillows, nicely updated, friendly staff and ample parking for our truck & boat trailer. The hotel is connected to an Old Chicago restaurant, which was very convenient. They also offer a $5 breakfast coupon that you purchase at the front desk of the hotel and take it to Old Chicago. You get 2 eggs, 2 bacon or sausage, 2 pancakes & a drink. You can also use it for $5 off any breakfast menu item. The hotel accepts pets and they don’t charge an arm and a leg for them! Unfortunately there’s a lot of irresponsible pet owners that have ruined it for the rest of us, so now most places charge ridiculous fees. I highly recommend this Holiday Inn.
Stayed 1 night in Sep 2023
Response from Liisa on 12 Sept 2023
Thanks for the great review noting our friendly staff and clean, comfortable hotel. Glad you enjoyed the breakfast coupon offering and our pet policy. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Liisa on 4 Sept 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free drinks
We stayed on our way to Jackson it was super nice and had a nice treat of free drinks at Old Chicago.
Stayed 1 night in Aug 2023
Response from Liisa on 24 Aug 2023
Thanks for the great review! We are glad you enjoyed your stay with us!

4/10 Poor

Brad

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Pet Wing?
We were placed in a room in the "pet wing" - but don't have pets. As such, we had 2 small dogs that would not stop barking in the room next door, and were running around in the room without supervision. Some people shouldn't own pets, but the service to correct our room was indifferent and rude. Never again will we stay at this property.
Stayed 2 nights in Aug 2023
Response from Lisa on 14 Aug 2023
I apologize that the pets were noisy and agree that people should not leave them unattended. I am sorry if the front desk was not helpful and even rude when you needed assistance. I will speak with them and review your comments so they can provide better service going forward. Again my apologies.

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from Liisa on 4 Sept 2023
Thanks for the great review! Hope to see you again soon!

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to area of transportation(interstate and local thorough fares). Had a excellent restaurant within the building.
Stayed 4 nights in Aug 2023
Response from Liisa on 10 Aug 2023
Thanks for the 5 star review noting our convenient location and excellent on-site restaurant! Please come again!

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Liisa on 10 Aug 2023
Thanks for the great review! Hope to see you again soon!