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Reviews of Fire Station One Boutique Hotel

2 out of 5
Fire Station One Boutique Hotel
13 Church Ave SW, Roanoke, VA

Reviews

10

Exceptional

Rating 10 - Excellent. 28 out of 30 reviews" "
Rating 8 - Good. 2 out of 30 reviews" "
Rating 6 - Okay. 0 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

barry, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a remarkable hotel with absolute charm and incredible comfort. A true Boutique
Stayed 1 night in May 2024
Response from Fire Station One Boutique Hotel on 13 May 2024
Hi Barry, Thank you for the kind words! We are quite proud of our hotel and are so happy to hear you enjoyed your stay!Kindly, Fire Station One

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Everything was perfect!
Stayed 1 night in May 2024
Response from Fire Station One Boutique Hotel on 7 May 2024
Hi Tammy, We are so glad to hear you enjoyed your stay with us! We hope to host you again in the future!Thank you, Fire Station One

8/10 Good

Kristan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful location, but it is more like an AirBnB than a hotel. There's no check-in desk and the signage isn't great letting you know that. You get a text or email with your room number and just go straight to your room and key in a code. So there's no front desk to call if you need anything (I couldn't figure out how to turn the AC unit off). It was a beautiful property though and the room and bed were very comfortable!!
Stayed 1 night in Apr 2024
Response from Fire Station One Boutique Hotel on 27 Apr 2024
Hi Kristan, We are so glad you enjoyed our beautiful building. Please note that while we do not have a front desk we do have someone onsite 24/7 to help with anything you may need as well as a 24 hour call / text number mentioned in the email and text that we are always happy to answer and assist in anyway. We are sorry this impacted your stay in anyway. We hope to host you again and ensure you're able take advantage of everything we have to offer. Thank you, Fire Station One

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful space for people to gather outside of their rooms. Offer beverages and snacks without extra charge. Spacious, beautifully decorated room.
Stayed 1 night in Mar 2024
Response from Fire Station One Boutique Hotel on 19 Mar 2024
Hi Kathy, Thank you for the kind review! We are so glad to hear you enjoyed your stay with us!Kindly, Fire Station One

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Cutest place in town.
Stayed 1 night in Mar 2024
Response from Fire Station One Boutique Hotel on 15 Mar 2024
Hi Grace!Thank you for the kind words! We love what our team has made here and are so happy to share it with everyone!Thank you, Fire Station One

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is so cute. We loved it. Staff were very helpful and nice. Beds were super comfortable. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Fire Station One Boutique Hotel on 12 Mar 2024
Hi Joseph, We are so happy to hear you enjoyed your stay with us! We hope we'll get the chance to host you again in the future!Thank you, Fire Station One Boutique Hotel

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous renovated fire house. Loved the soaring high ceilings.
Stayed 1 night in Jan 2024
Response from Fire Station One Boutique Hotel on 22 Jan 2024
Hi Lauren, We are so happy to hear you enjoyed your stay with us! We are quite proud of our beautiful historic building!Safe Travels, Fire Station One

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fire Station One Boutique Hotel on 19 Dec 2023
Hi Mark!Thank you for your kind review! We hope you enjoyed your stay with us!Thank you, Fire Station One

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfy!
Stayed 3 nights in Dec 2023
Response from Fire Station One Boutique Hotel on 6 Dec 2023
Hi Florence!We are so glad you enjoyed your stay! We hope you'll visit us again soon!Thank you, Fire Station One

10/10 Excellent

Scott, Blacksburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Kleenex in the room would be appreciated. Also two hangers in the closet seems a bit thin. The people next to us in room 6 played loud music and were talking quite loud until very late. People these days are very inconsiderate of others. That’s not the property’s fault but maybe there should be a sign listing quite hours? Not that they would have honored it. Sadly.
Stayed 2 nights in Nov 2023
Response from Fire Station One Boutique Hotel on 22 Nov 2023
Hi Scott, We are so glad to hear you enjoyed your stay. We apologize for the Kleenex and hanger issue, we do standardly stock klennex in all rooms. Loud guests are normally asked kindly to keep it down. We will certainly look into having signs made. Thank you, Fire Station One

10/10 Excellent

Kate

Stayed 1 night in Oct 2023
Response from Fire Station One Boutique Hotel on 18 Nov 2023
Hi Kate, Thank you for your review! We hope you stay with us again soon. Thank you, Fire Station One

10/10 Excellent

Fredric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firehouse luxury
What a find! Luxury in a repurposed firehouse. Lovely rooms, a great bar & bistro, all super friendly and newly restored.
Stayed 1 night in Oct 2023
Response from Fire Station One Boutique Hotel on 10 Oct 2023
So glad you enjoyed your stay with us and your experience at Stock! We're quite proud of our beautiful old building! We hope to host you again in the future!Fire Station One

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fire Station One Boutique Hotel on 6 Oct 2023
Hello!We're so happy to hear you enjoyed your stay with us! We hope to host you again in the future!Thank you, Fire Station One

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way through. Blue ridge parkway drivers
The place is beautiful and neat. We stayed here on our second night of driving the blue ridge parkway. Staff was great. Secured parking next door and the restaurant in the fire station was amazing.
Stayed 1 night in Oct 2023
Response from Fire Station One Boutique Hotel on 6 Oct 2023
Hi Brian!We are so happy to hear you enjoyed your stay with us! You and your wife were so wonderful to host! We hope you'll stay with us again in the future!Thank you, Fire Station One

10/10 Excellent

Brian

Stayed 2 nights in Sep 2023
Response from Fire Station One Boutique Hotel on 26 Oct 2023
Hi Brian, We are so glad you enjoyed your stay with us!

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem! Beautiful space located in walking distances to lots of cool restaurants and shops!
Stayed 1 night in Sep 2023
Response from Fire Station One on 12 Sept 2023
Hi Betsy!We are so happy to hear you enjoyed your stay with us! We hope you come again. Thank you, Fire Station One Boutique Hotel

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice. We love it. Just wish the air conditioning was not so loud.
Stayed 1 night in Sep 2023
Response from Fire Station One Boutique Hotel on 5 Sept 2023
Hi Rebecca, Thank you for your review! Safe Travels, Fire Station One

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully remodeled old Firehouse!! All the provided amenities were great! Very relaxing night. Although the place was fully booked never saw or heard another soul.
Stayed 1 night in Sep 2023
Response from Fire Station One on 5 Sept 2023
Hi Sheena!Thank you for the kind words! We hope to host you again. Thank you, Fire Station One

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean rooms in a super sheik property. Would definitely recommend! Only thing I would add is ironing boards and irons in the rooms. That is nitpicking though as I throughly enjoyed my stay here.
Response from Fire Station One Boutique Hotel on 22 Aug 2023
Hi Justin!So glad you enjoyed your stay with us! We do have irons and ironing boards available on site should guests ask. We hope to host you again!Thank you, Fire Station One

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Growing up in this area, it’s so refreshing to have this boutique hotel to rest and recharge. My parents live in Bedford and I loved the convenience to amenities and great restaurants in downtown Roanoke. We are an interracial couple, sometimes it’s hard to find a place that feels welcoming. Downtown Roanoke hits the spot. And the bed is awesome!!!
Stayed 1 night in Aug 2023
Response from Fire Station One on 21 Aug 2023
Hi Damon, So glad you enjoyed your experience with us! We hope to host you again in the future. Thank You,Fire Station One

10/10 Excellent

heather

Liked: Amenities, property conditions & facilities
C
Stayed 1 night in Aug 2023
Response from Fire Station One Boutique Hotel on 19 Aug 2023
Hi Heather, Thank you for the review! We enjoyed hosting you.

10/10 Excellent

RYAN, North Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious with special attention to detail. Best room I have had in many years!
Stayed 1 night in Jul 2023
Response from Fire Station One on 4 Aug 2023
Hi Ryan, Thank you for the kind words! We look forward to hosting you again in the future!Thank you, Fire Station One Boutique Hotel