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"I was very disappointed in the lack of customer service we received. I will not return to this hotel again. "

"Avoid this hotel. The rooms are old-fashioned, poorly maintained, and have a constant and overwhelming stale cigarette odor that doesn’t go away. Fixtures are worn, cleanliness is inconsistent, and the overall condition feels neglected rather than “premium” as advertised. This is not a minor inconvenience — it directly affects your comfort and basic hygiene during your stay. For the price being charged, the standard is completely unacceptable and does not match what is being promised. If you value a clean, comfortable place to stay, book elsewhere. There are significantly better options available for less money. I was moved rooms twice, with no improvement. I decided to cancel my three night booking and stayed at a different hotel nearby, where the difference was immediate: clean, fresh, and properly maintained (Mercure Riyadh Al Anoud). Despite not using the rooms and checking out the same day, I was refused a refund, losing nearly 2,500 SAR. Their refusal to hear the customer, and robotic referral back to ‘terms & conditions’ fails to take into account the negligence, and made it clear just how low quality this hotel is. Do not risk it — choose another hotel."

"Room was clean and well appointed, staff helpful. Great business hotel"

"The room was very clean and a very nice size "

"Easy to reach airport"

"Absolutely fantastic "

"Hotel was great for our family, we enjoyed the spa and pool and gym. The staff were knowledgeable and courteous, the location was great. We look forward to return to this hotel on our next Riyadh visit. "

"Room is huge and is very clean. "

"Staff "