Lobby
Check availability

Reviews of Motel 6 Riverside, CA - South

2 out of 5
Motel 6 Riverside, CA - South
3663 La Sierra Ave, Riverside, CA

Reviews

6.8
Rating 10 - Excellent. 289 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 169 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 182 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My check in time was 3:00 pm I arrived 3:30 pm . My room wasn’t ready they had told me to wait 20 minutes. Ok not a problem I will wait . I have them 30 minutes went to check nope still not ready yet . I had to wait 2 hours just for them to give me my room. Not okay.
Stayed 1 night in Apr 2024

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Kimberlee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were people in the parking lot doing questionable things and i didnt feel safe at all. I actually didnt even stay the night and left for a safer environment
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Kimberlee, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

erandi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my family for a week the only down side is that there is no fridge or microwave they did have a laundry room and everything was very clean
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Luis

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 25 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Seleste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service
The desk clerk smiles the hole time shes working and enjoying her job that is priceless 3/24 at 8pm room 128.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Joseph

Liked: Cleanliness, amenities
I liked that it was quiet clean it felt safe. I think the staff especially house keeping could be more pleasant, some looked angry all the time.
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi JosephWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Its was satisfying
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Noe

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alyssa

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Team on 29 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Steven

Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Alice

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Wilfredo

Travelled with partner
El sevicio
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location was great
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi DustinWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
it was bed bug cockroach infested and bad smell
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kimberly

We checked in really late and night staff was not the best but the property was good foe the price.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Kimberly,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Adrea

Disliked: Staff & service
A frightful night
My stay was very frightful, my room was clean but there was many homeless and weird people outside of the hotel, I woke up in the middle of the night to a woman screaming outside that hotel I was very frightful I don't think I recommend this hotel nor would I stay here again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Adrea,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

karina

Stayed 7 nights in Oct 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Dajuan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cameron is terrible and needs better training
The front desk rep Cameron was rude and terrible and completely unprofessional. The room was smelling and dirty.Cameron was the worst person i have ever encountered while using Motel 6.this needs to be escalated
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Dajuan,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Steven

Business traveller
Very noisy during the night at 2 and 4am.. patrons yelling and no onsite security
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Rose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place To Stay
DO NOT STAY HERE This by far is the worst motel i have stayed at and that is saying alot check in was fine and easy enough i found the employee to be slightly strange but not a big deal my room was disgusting obviously poorly cared for dust and dirt on every surface to touch the bed i slept in had a huge dent in the middle i had quite a few bed bug bites on my body i dare to question if they change the sheets my shower had a roach looking bug inside it in the night someone was banging on the wall loud and hard i go knock on the door to ask if they can stop i was exhausted from a long drive but i find that its actually a employee with a hammer hitting the tv claiming he was tying to fix it he asked if he can help me with something i asked him to stop people were loud and slamming doors all night going in and out the rooms i got very little sleep this by far was the WORST STAY I HAVE EVER EXPERIENCED and will never return if you pay cheap you can certainly expect cheap in return a lesson i learned
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, convenient and easy to find, right near the freeway
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Sebastian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Patrick

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For what you’re paying for I can’t complain, and the sweet, sweet, sweet lady at the front desk could not be any sweeter. She is the highlight of the entire hotel, even though it's in a bad area and there are some unsavory personalities that like to populate the area occasionally. soluble
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Patrick,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

4/10 Poor

Tony M

Travelled with pets
Disliked: Amenities, property conditions & facilities
Staff was friendly, bed was horrible, the door was partially kicked in and smelled a little
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Tony M,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness
I didn’t like that are room card did not work when we came back to the room and the front desk give us a hard time to get a new card
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Marie, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don’t leave your dog alone in the room all night!!
Occupants below me left their dog in the room and went out partying all night. Dog kept barking incessantly. I ended up getting up and leaving at 2 AM to find another hotel. Called the front desk and they sent security but I know there’s not much they can do.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Steven,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Tuan

Fine
Response from Nancy Y. on 17 Oct 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Victoria

Stayed 1 night in Oct 2023
Response from Customer Care Team on 28 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Nicolas

Travelled with partner
Disliked: Cleanliness, amenities
It's ok not too bad
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Nicolas,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Diana

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love the on-site laundry and vending. The facility is also beautiful to look at with all of their trees and flowers. The only thing that I did not like were the roaches the size of my eyes. Scared my kids and made them not even want to eat in the room.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Diana,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Destinie

Stayed 3 nights in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Okay

Stacy

Disliked: Staff & service, property conditions & facilities
Zero housekeeping
Stayed two days zero housekeeping had to hunt down towels for the room very dirty area.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Stacy,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Genaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very clean,comfortable,front desk treat right.The only thing that I Would like the rooms to have is microwave and small fridge .
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Genaro,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Roxann

Liked: Cleanliness, property conditions & facilities, room comfort
My secret get away...
My stay here was good. I like to stay here because they have a laundry facility on site. The other motels in Riverside by the mall do not have.
Stayed 2 nights in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Stephanie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room was dirty. Sink was cracked. Room smelled like cat pee. Tub was so dirty inwouldnt shower in it. Phone kept ringing all ringing all night with prank calls. Finally had to unplug it.
Stayed 2 nights in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Sylvia

Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

4/10 Poor

elizabeth

Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Melissa

Travelled with group
Disliked: Staff & service, property conditions & facilities
BAIT AND SWITCH
I booked a non-smoking room and was given a smoking room. Went back to the office and the kid behind the counter refused to do anything. He wouldn’t even give me a copy of my receipt. He just kept saying “you signed, there’s nothing I can do”. HE DIDN'T TELL ME IT WAS A SMOKING ROOM!!!! Worst customer service I have ever experienced!! This place is a scam! Do not stay here!! Long story, I booked the room after midnight and it wouldn’t let me book the night we were staying, July 23rd. So I booked it for July 24th assuming it was correct because it was technically the next day. When we arrived the guy said I booked for the wrong date. I explained what happened and he just kept saying he couldn’t accept it and that I had to pay again. It was late so I did figuring we’d get it straightened out the next morning. But that didn’t happen because it was a smoking room and we couldn’t stay. So this scam of a hotel got duplicate payment from me and I didn’t even get to stay in the hotel.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Melissa,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Dylan

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 6 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Motel 6 la Sierra has always been wonderful. Helpful service easy check in.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Sebastian, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Paula

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole front desk agents and management are very nice and understanding. They are also updating their motel with a new desk/drawer for a microwave/fridge, and a ironing board/iron.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 12 Sept 2023
Hi Paula, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Ancelmo

Stayed 1 night in Aug 2023
Response from Customer Care Team on 30 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team