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Reviews of Motel 6 Riverside West - Jurupa Valley

2 out of 5
Motel 6 Riverside West - Jurupa Valley
Jurupa Valley, CA

Reviews

6.6
Rating 10 - Excellent. 120 out of 507 reviews" "
Rating 8 - Good. 132 out of 507 reviews" "
Rating 6 - Okay. 110 out of 507 reviews" "
Rating 4 - Poor. 58 out of 507 reviews" "
Rating 2 - Terrible. 87 out of 507 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Stayed 1 night in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Sandy, Thank you for the perfect rating! Lilith #Team6

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Rebecca, Thank you for positively rating your stay! Lilith #Team6

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked it was rite by the freeway,didnt like how dirty it was,lots of homeless people parked in the parkinglot.
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Katrina, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Marlon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great if you need a bed to sleep in. But that is it. I do not think they ever changed the sheets though, so bring your own. Roaches & bugs in bathroom area. No hot water. Loud dogs barking at night & early AM. Table in the room was sticky & had food all over it. No fridge or coffee machine also. Only good thing was it had a soft bed.
Stayed 3 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Marlon, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Amenities
All the vending machines were broken and no fridge
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Mark, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

10/10 Excellent

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Jose, Thank you for the perfect rating! Lilith #Team6

4/10 Poor

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My reservation was months in advance, the room I was given was a smokers room which I requested a non smokers room. The bed in the room was not a queen as I requested. The shower was completely dirty and disgusting. This room was HORRIBLE and the low point of the weekend.
Stayed 2 nights in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Anthony, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Tommy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait 4 hours later after my check in time to get my room I reserved two months ago. I come into my room and of course, the room the front lady, Veronica? She’s definitely the one to blame. Bad customer service here. They did not come to my room once to fix the AC. I slept in hot weather.
Stayed 1 night in Aug 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Tommy, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Lilith #Team6

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Pamela, Thank you for the perfect rating! Lilith #Team6

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Very dirty, might have gotten covid there.
Stayed 3 nights in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Gabrielle

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Gabrielle, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Peter, Thank you for positively rating your stay! Lilith #Team6

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Didnt know it had a pool which was pleasing
Stayed 3 nights in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
We’re glad your experience was a good one and hope to see you again real soon. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood on bed room not clean bed looked like someone has slept In it trash on floor
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 11 Aug 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

darline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty filthy we didn't stay we left and hotel staff approved of the refund and hotels.com didn't give us our money back don't stay in this hotel it's very disgusting
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Darline, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith #Team6

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Adela is helpful and very courteous.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon. Lilith #Team6

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Giovanni, Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better just to sleep in your car
Horrible customer Service, rooms are nasty, a lot of homeless around your room, people look in your car windows, beds are hard and smell horrible
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Stacey, We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Thank you for the perfect rating! Lilith #Team6

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Thanks for your review, we really appreciate the support. Lilith #Team6

8/10 Good

Kara

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Kara, Thank you for positively rating your stay! Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
baseball vacation
I had booked 2 rooms they only had 1 available for us, they said they would return my money they never did. I had stayed in other Motel 6 hotels in the past no issues, until now. sorry will no longer book at Motel 6
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a motel. Nothing special. Was able to watch TV, take a shower, and sleep. I wish there was breakfast though.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
We are glad you had a great experience and appreciate your feedback! Lilith #Team6

4/10 Poor

Jamie

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Jamie, Thank you for positively rating your stay! Lilith #Team6

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rowdy area. A lot of transients walking the property. Horrible bed and the linens lacked cleanliness.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Juan, Thank you for the positive rating! Lilith #Team6

6/10 Okay

Verified traveller

Travelled with family and small children
The bedding was full of cigarette burns hair in the shower
Stayed 2 nights in May 2021
Response from Brand Experience Team on 11 Aug 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Brand Experience Team on 11 Aug 2022
Thanks for your review, we really appreciate the support. Lilith #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Did not like anything! Most trashiest place EVER... also booked non smoking room got there and was told only room available was smoking!!!!
Stayed 1 night in May 2021
Response from Brand Experience Team on 11 Aug 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Naomi, Thank you for the excellent rating! Lilith #Team6

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained
Stayed 1 night in May 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Amanda, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Terrible

Paul

Stayed 1 night in May 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Paul, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Lots of peple from the steeet. Trash everywhere outside the buildings. Smoking and drug use at almost every room I walked by.
Stayed 2 nights in May 2021
Response from Brand Experience Team on 11 Aug 2022
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith #Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Brand Experience Team on 11 Aug 2022
Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021
Response from Brand Experience Team on 11 Aug 2022
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6

4/10 Poor

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I liked that dogs are able to go... that was nice. The not nice is we got NO SLEEP!! AT ALL!! The clientele they had were up all night, slamming doors, yelling... there is no security to keep the property quiet at night, we were surrounded by inconsiderate tweakers, that did NOT SLEEP AND MADE SURE NO ONE ELSE WOULD GET SLEEP EITHER!!
Stayed 1 night in Apr 2021
Response from Brand Experience Team on 11 Aug 2022
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6

6/10 Okay

Denise

Stayed 1 night in Apr 2021
Response from Brand Experience Team on 11 Aug 2022
Hi Denise, Thank you for positively rating your stay! Lilith #Team6

2/10 Terrible

George

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tweakerville!
Check-in was quick and easy, but overall, the place is a cesspool of crackheads! High traffic area of questionable transactions throughout the day. Our rooms was recently cleaned, yet the floor was dirty, our shower towels were stained and had pubic hairs. We requested a non-smoking room, yet the room smelled like cigarettes, evident by the cigarette burn marks on the shower stall. There was no iron or ironing board in the room. When I went to the lobby to request one, the clerk told me they only have one iron and it was checked out. Seriously? One iron for a whole hotel!!! C’mon! Cherry on top, at about 630 in the morning you could hear through the neighbors yelling at each other.
Stayed 1 night in Apr 2021
Response from Brand Experience Team on 11 Aug 2022
Hi George, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith #Team6

2/10 Terrible

Kimberly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay
Room was dirty.. No towels except one small hand towel. Lots of smashed up cars in parking lot, lots of homeless encampments around and very loud intersection. Asked for an extra pillow and they said we had to reserve that inadvance. Would not stay here again.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Staff & service
The staff are really friendly and make you feel welcome.
Stayed 1 night in Apr 2021

2/10 Terrible

Claudia j

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of free parking on site. Rooms were clean and staff was nice.
Stayed 2 nights in Mar 2019
Response from Brand Experience Team on 2 Apr 2021
Thank you for the wonderful review. We are happy you enjoyed your stay! Lilith #Team6

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2021

4/10 Poor

Eunyce

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The check in was great but we stayed in room 119 and it was at the backside of the motel which wasn’t the greatest sight to see. There were
Stayed 1 night in Mar 2021
Response from Brand Experience Team on 2 Apr 2021
Hi Eunyce, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Johnelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Israel

Liked: Cleanliness, staff & service, room comfort
the room smelled of cigarette smoke, lots of dog poop on the grass
Stayed 1 night in Mar 2021
Response from Brand Experience Team on 2 Apr 2021
Hi Israel, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It was terrible, I do not recommend at all. It was a deluxe room and it was so noisy we could hear everything the cars on the street everything. The heater did not work it howled so we had to turn that off. Not exactly warm enough yet to not have a heater at night. It was really bad.
Stayed 1 night in Mar 2021
Response from Brand Experience Team on 2 Apr 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Yvonne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Sandra

Business traveller, Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
review of room
The stay was fine, I didn't like the covers on top was stain, I wasn't happy about that
Stayed 1 night in Mar 2021
Response from Brand Experience Team on 2 Apr 2021
Hi Sandra, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6