Front of property – evening/night

Reviews of Red Roof Inn Wildwood - Cape May/ Rio Grande

2 out of 5
Red Roof Inn Wildwood - Cape May/ Rio Grande
1801 Route 47 South, Rio Grande, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 237 out of 923 reviews" "
Rating 8 - Good. 337 out of 923 reviews" "
Rating 6 - Okay. 175 out of 923 reviews" "
Rating 4 - Poor. 81 out of 923 reviews" "
Rating 2 - Terrible. 93 out of 923 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly service
Stayed 2 nights in May 2024

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 5 May 2024
Hello Diana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD - CAPE MAY RIO GRANDE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Poor

Victoria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Loud road noise. Maintenance of property is poor. Possibly unsafe.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 15 Apr 2024
Dear Victoria, Thank you for taking the time to tell us about your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the property maintenance not up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Rosa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets of one bed was stained, at 2 am three people or more fighting in the parking lot until the police arrived, no one from my family slept. We were terrified. I'm not going back to this hotel.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 1 Apr 2024
Dear Rosa,We are sorry to hear your recent experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

kristina, Marion

Travelled with family, Travelled with pets
The room itself is clean and comfortable with new bedding and appliances. The property from outside is pretty dingy with an unkept driveway/parking area and is located next to trailer park by a highway
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 28 Jan 2024
Dear Kristina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our new beddings and appliances also clean and comfortable room. You indicated that you were unsatisfied with the outside of the property due to unkept driveway. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Denise

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this Red Roof Inn. Initially hesitated to stay here but was highly and pleasantly surprised by the upgraded room, safe location, kind and welcoming professional staff, very clean room and bathroom, and quiet location. I will stay here again! Was so glad they had one room available at the last minute on New Years weekend!! Thank you!
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 3 Jan 2024
Hi Denise,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I'm delighted to read that you took liking to our staff, rooms cleanliness and our property's sereneness. Not much people would actually take the time out of their busy days to type about their experience at what might be a once in a lifetime stop but seeing that you have, and reading that we have met your expectations in not just one aspect, is just utmost incredible.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,RedRoof Management

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on 1 Jan 2024
Hi Ronald,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

NADER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 23 Dec 2023
Thank you for your positive rating, Nader, following your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 10 Jan 2024
Thank you for taking a moment to leave a review, Daniel. The staff and I at the Red Roof Inn Wildwood - Cape May/ Rio Grande appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️
Response from Kerry-Lee RediResponse Specialist on 9 Feb 2024
Hello Elsa, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

2/10 Terrible

Courtney

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t stay here again. The floor was coming up, we checked in and only had half a roll of used toilet paper. Only two very small towels, no one coming to clean. Very noisy, off a two lane highway. Heard cars whizzing around all night. Was woken up at 1 am by people talking and smoking right outside of our room wasn’t even worth the inexpensive price they charge. Would never come back. Not very clean or safe. It was sketchy.
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on 11 Dec 2023
Dear Courtney,Thank you for taking the time to tell us about your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness, insuffienct toiletries and excessive noise among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Micheel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Needed a place to rest for 2 nights and it was accomplished.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and cozy and very clean
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 5 Dec 2023
Thank you for taking the time to write about experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. Chris, I am thrilled to read that you had a great encounter with us and we truly appreciate your kind remarks about your very nice, clean, and cozy room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Chris, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very clean and cozy stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Roberson

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
it was good for the most part other than the moldy bathroom.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 29 Nov 2023
Dear Robertson,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. It's great to hear that your visit was good for the most part. However, I am sorry your stay fell short of your expectations due to the possible mold in the bathroom. At Red Roof, it is our primary aim to give you a clean and comfortable stay, so I am sorry to hear this is not the impression we left you with. Rest assured that we take this very seriously and have forwarded your feedback to management.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Pamela

Liked: Staff & service
Wi-Fi slow, trouble checking in, older motel
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 10 Nov 2023
Thank you for taking a moment to leave a review, Pamela. The staff and I at the Red Roof Inn Wildwood - Cape May/ Rio Grande appreciate your 3/5 score following your stay. However, you stated that the slow Wi-Fi and your trouble checking in hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

jeff

Disliked: Cleanliness, property conditions & facilities
Halloween night, started to hear noise from next door occupants, was dreading the night but they leftvthank goodness
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on 9 Nov 2023
Thank you for taking a moment to leave a review, Jeff. The staff and I at the Red Roof Inn Wildwood - Cape May/ Rio Grande were disappointed to see your 6/10 score following your stay. You stated that the noise mentioned from other guest hindered your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Grace

Travelled with partner
Liked: Cleanliness, staff & service
The hotel itself was decent, but the area and traffic was loud . I can't imagine how much louder during peak season.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on 9 Nov 2023
Dear Grace,Thank you for your review following your stay at Red Roof Inn Wildwood - Cape May/ Rio Grande. I am happy that you found our hotel to be decent. However, you stated that the traffic and area was loud, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Lois

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated our requests to rooms together, 1st floor, closet to parking ,immediately fixed nonworking tv and switched out new remote.
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on 30 Oct 2023
Dear Lois,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your request was accommodated. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean Some outdoor traffic noise
Stayed 3 nights in Oct 2023
Response from Recordo Rediresponse Specialist on 26 Oct 2023
Hello Henry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. I'm so glad we earned your 5/5 score. It's saddening to hear that the traffic was too loud, however, you were pleased with how clean and comfortable our rooms are. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but noisy
Clean and comfortable. Only complaint was lots of noise next unit, late rowdy party of drinkers.
Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 25 Oct 2023
Thank you for taking a moment to leave a review, Judith. The staff and I at the Red Roof Inn Wildwood - Cape May/ Rio Grande appreciate your 8/10 score following your stay. I am happy that you found our hotel to be clean and comfortable. However, you stated that the noise mentioned hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

William

Stayed 2 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on 1 Nov 2023
Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn Wildwood - Cape May/ Rio Grande were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean cozy rooms , and a pool to cool off in . also has a BBQ area .
Stayed 1 night in Jul 2023
Response from OnielRediresponse Specialist on 6 Oct 2023
Hi Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our rooms comfortability, I'm also glad you took liking to our BBQ area. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Charles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shady people hanging around
Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on 1 Oct 2023
Hello Charles,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Iris

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 29 Sept 2023
Hello Iris, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 29 Sept 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Yelena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It was just OK. The front desk was great but the room was smelly and the bathroom has mold on walls and corners. The smell was covered up by a fragranced smell but it smelled bad.
Stayed 2 nights in Sep 2023
Response from Kamaria Red Roof Management RediResponse Special on 19 Sept 2023
Dear Yelena,Thank you for taking the time to tell us about your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. It's great to hear that you found our front desk staff to be great. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

ANTHONY

Liked: Staff & service
Stayed 6 nights in Sep 2023
Response from Oshane RediResponse Specialist on 18 Sept 2023
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

MINYI

Travelled with family
Liked: Cleanliness, staff & service
great
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 22 Sept 2023
Hi Minyi,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you had a great encounter with us. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 Good

Breena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
This is a relatively clean and comfortable place. They are pet-friendly and convenient.
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on 12 Sept 2023
Dear Breena,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our pet-friendliness, convenient, clean an comfortable location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely,ChirellRediresponse Specialist

8/10 Good

Davis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay closer attention to the cable service. It was late and we didn’t want to call for service, but the cable signal was coming in interrupted to the point we couldn’t watch TV. Still a pleasant night with a newly renovated bathroom and working refrigerator.
Stayed 1 night in Sep 2023
Response from Chirell Rediresponse Specialist on 11 Sept 2023
Dear Davis,Thank you for providing us with details about your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I’m thrilled to read your kind words about your pleasant night with a newly renovated bathroom and working refrigerator. Please accept our most sincere apologies for the concerns you described regarding cable services. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Chirell Rediresponse Specialist

6/10 Okay

Aleksandra

Travelled with family and small children
Would have been better if pool was accessible earlier in the day when it is extremely hot outside. The bathroom in room 221 was missing the toilet paper holder. This should've been fixed before renting out the room to the next guest. The overhead lamp above the bed closest to the window was flickering during the entire stay. The fan in the bathroom barely worked, and the entry door to the room gets stuck when you try to open it.
Stayed 3 nights in Aug 2023
Response from Recordo Rediresponse Specialist on 9 Sept 2023
Hello Aleksandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the missing toilet paper holder, faulted light and fan, along with other highlighted concerns. Please know that this is not a level of service that Red Roof stand for and this will be taken into consideration. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 9 Sept 2023
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and sunny pool time, good comfort
The room was clean, the bathroom could use new grout on the floor. The sink and tub needed their drain stoppers installed. Otherwise we loved the amenities and location. We had fresh coffee every morning, the pool was spotless and had new concrete borders. The pool had excellent sun on it and the lounge chairs were comfortable.
Stayed 2 nights in Sep 2023
Response from Kamaria RediResponse Specialist on 7 Sept 2023
Dear Catherine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. However, I sincerely apologize for the situation you mention regarding the sink. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

8/10 Good

Clarisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 7 Sept 2023
Hello Clarisa,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Travis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 6 Sept 2023
Hello Travis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Generoso

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Owner/Manager was very accommodating. The property and amenities at $280 a night was not worth it even on a holiday weekend
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on 5 Sept 2023
Dear Generoso,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I am glad to read that you were pleased with how accommodating the manger was. In regards to pricing we are not privy to such information. However, prices are subjected to change due to the competitiveness of the market. Your feedback is very important to us, so thank you for sharing.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Ethel

Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 5 Sept 2023
Hello Ethel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Wildwood - Cape May/ Rio Grande and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Yajaira

They weren’t queen beds as described when booking; no microwave/ worst out of all hotels I’ve been to. Even the ones that cost less have a microwave and coffee maker with cheap coffee at the bare minimum. Wouldn’t recommend
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 4 Sept 2023
Hello Yajaira,Thank you for sharing your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I am saddened to read that your experience did not meet your expectations. In regards to the amenities mentioned, I saw where you booked a standard 2 full beds room which does not have a microwave or refrigerator. In the future, should you require such amenities, I would recommend that you book one of our deluxe 2 full beds or superior king room. Please know that we value you as our guest and appreciate your business.I have shared your feedback with management to ensure that your concerns are addressed. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

8/10 Good

Elaine

Travelled with partner
Liked: Staff & service, amenities
The workers were very polite and nice. Very welcoming and wanted to make sure we were comfortable in the room. The room was very clean but there were things in the room itself that needed fixed, ex toilet paper holder, bedspread and pillow case needed stains removed.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on 4 Sept 2023
Hello Elaine, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you enjoyed the hospitality of our staff and the comfortability of your room. However, I sincerely apologize for the paper holder and the stained bedspread. Please know that we value you as our guest and appreciate your business. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, Tianna RediResponse Specialist

6/10 Okay

Margaret

Disliked: Staff & service
Everything was good, clean, and well taken care of but we were packing bags and changing right before we left and mid change, the front desk lady used her own key to unlock our door without knocking to let us know we we’re supposed to check out at 10 AM and it was 10:01 am, not exaggerating. Invasive and extremely disrespectful as my fiancé and I were both changing. We then walked out and were fully checked out by 10:03.
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on 4 Sept 2023
Hello Margaret, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room. However, in regards to the situation you described regarding the front desk, I sincerely apologize for the inconvenience caused. We value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Tianna RediResponse Specialist

4/10 Poor

Doug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I put a reservation for this property. Sept. 1st-2nd 2023, (Labor-day weekend). All of a sudden I'm getting a phone call on my way to Cape-May. He says you need to check out. He knows damn right well I made a Reservation for 2 nights.I've been gipped. The Indian restaurant is next door. Beware!
Stayed 1 night in Sep 2023
Response from Tim on 3 Sept 2023
Hi Dough, Please check again for how many nights you had a room for. You have reserved only for one night. You thought you reserved for 2 nights. Then you came to office and you admit that you had a room for 1 night only. So where is the desk clerks fault. We would love to have guest staying here for more nights. Please check your reservation one more time and if you have booked for 2 nights then you should ask for second night refund from expedia. Because you have paid them. Please do not waste your money call them asap and get your refund for second night if you have reserved and paid for it.Thank you,Manager Redroof inn

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Internet is to slow
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on 3 Sept 2023
Hello Diana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. We appreciate your 4/5 score following your stay. Please know that we do value your business and will take your comment about the internet into consideration. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very clean
Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on 1 Sept 2023
Dear Dana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

6/10 Okay

Stephen, Rockville

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Rims are clean and comfortable. Pet friendly.
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 5 Sept 2023
Hello Stephen,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN WILDWOOD – CAPE MAY/ RIO GRANDE. We appreciate your 35 score following your stay. It's great to hear that you were pleased with how clean and comfortable of pet friendly rooms are. I'm happy we were able to meet your expectations.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Cynthia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on 1 Sept 2023
Dear Cynthia,Thank you for taking a moment to complete our survey at the Red Roof Inn Wildwood - Cape May/ Rio Grande, prompting your 1/5. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediresponse Specialist

8/10 Good

Tammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was cute. Gave it a homey look. The rooms were clean. What I didnt like was that I rented 2 rooms exactly the same and had to pay $20 more for the 1 room.
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on 31 Aug 2023
Dear Tammi,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our property and it's cleanliness. As it pertains to the rooms' charge, your feedback is appreciated and will be taken into consideration to improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip! Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Nick

Liked: Staff & service, amenities, property conditions & facilities
The service provided to us by management was spectacular! We arrived to management assigning us a rool that was not yet cleaned, however after alerting the property manager we were moved to a fully cleaned and made room. Unfortunately in this room the lights over the bed would not work initially, however once again after alerting the manager these lights were fixed. Both issues were addressed in quick and convenient fashion! This is an inn so it will not be a luxury stay. The building looks unappealing from the outside, there are scratches, cracks and other signs of ware inside the room, but the bathroom area looked newly renovated and the room was properly cleaned.
Response from Chirell Rediresponse Specialist on 30 Aug 2023
Dear Nick,Thank you for providing us with details about your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I’m thrilled to read your kind words about our spectacular service. Please accept our most sincere apologies for the concerns you described regarding lights not working and the up keep of the property. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services. To uphold our company’s high standards your encounter will be shared with management to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the family that manages this property. This is my second visit to this Red Roof Inn.
Stayed 2 nights in Aug 2023
Response from Chirell Rediresponse Specialist on 2 Sept 2023
Dear Alexandra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Wildwood - Cape May/ Rio Grande. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about you loving our management team and your continued business. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Scarlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office was very polite and helpful. Place feels clean and safe. Great place if you're looking to stay within a few miles of the beach and want shopping near by.
Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on 26 Aug 2023
Hi Scarlett,I appreciate your comments regarding your recent stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. I am thrilled to hear that our front office staff was very polite and helpful, our location was great and you felt safe. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise
The outdoor area was a pleasant surprise to say the least! We regularly stay at Red Roof Inns but never with dedicated seating & picnic tables with umbrellas and a nice pool area Will definitely stay again and will recommend to others! Pete NYC
Stayed 2 nights in Aug 2023
Response from Chevanese RediResponse Specialist on 31 Aug 2023
Hi Peter,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Wildwood - Cape May/ Rio Grande. We always enjoy hearing about the positive experiences our guests have at our hotels, especially regarding our outdoor area exceeding your expectations.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist