Rio Caldo Vacation Rentals

"Was very impressed with this hotel very clean and comfortable and staff very helpful. Location was excellent. Loved the set up for breakfast, would highly recommend. "

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

"My husband and I have family in the region and we always love to stay here. They are always very welcoming and the hotel is very comfortable."

"What a fantastic place! Location is great. Room was very comfortable. All staff was pleasant and helpful. Breakfast provided lots of variety. "

"Close to historic site and restaurants. Excellent breakfast and the massage was good. Hotel bed, room, and bathroom is a good size. The downside is you’ll need to pay for spa services daily to use the pool. Hot tub is luke warm and the steam room could use eucalyptus or something to give it a spa feeling. Would be nice if pool access didn’t require a spa service. Also cap purchase required if you didn’t bring your own."

"Very good "

"Helpful staff clean room and decent breakfast. Met our needs for our two nights stay."

"Everyone at this property was so wonderful. The staff was amazing. Our room was clean, bright and beautiful showers clean I felt safe and I can’t say enough about this property plus the price was amazing. They can use a little bit of help with keeping up the landscaping, but it was fine."

"This hotel is incredible! The location was ideal and the staff were all incredibly helpful going above and beyond. Typically during a stay you will find one good person, if you are lucky, but here each person made our stay better in a unique way. The hot free breakfast was also phenomenal! We can’t say enough about this hotel and staff!"