Hotels near Richmond Mall

"Staff was amazing, breakfast great, room was good. Upgrades were happening during our stay. We would stay again if we are in the area."

"Conveniently located, super clean and comfortable beds. I really enjoyed the coffee bar too. Staff is super friendly!"

"Impecable !"

"The room was clean and comfortable. The parking was convenient and the staff very friendly. It was perfect for our needs. "

"Smelled and the place was old and outdated. Had to be moved to another room because there was no hot water"

"They actually clean your room everyday! This is rare anymore!"

"It was a delightful stay"

"I had an extremely disappointing experience at this hotel. From the moment we checked in, there was a strong, unpleasant smell throughout the entire building that resembled stale cigarette smoke. When we got to our room, things only got worse. The sheets had multiple visible stains, including a large one that appeared to be hidden under two layers of fitted sheets, which was especially concerning. There was also a white substance dripping down the nightstand, a broken closet shelf left on the floor, and even a hole in the wall. It was clear the room had not been properly cleaned or maintained. We brought this to the staff’s attention and were shown two additional rooms, but unfortunately, neither was acceptable. One of the alternative rooms had a strong odor resembling dog waste, which staff acknowledged may have been due to a previous guest with a dog. The third room was also in poor condition. The hallways were dirty as well, with visible dried stains that looked like spilled drinks left sitting for a long time, and the floors throughout the property didn’t appear to have been vacuumed in weeks. There was even an air freshener hanging from the AC unit in our room, which felt like an attempt to mask the odor rather than address the underlying cleanliness issues. Overall, this was one of the worst hotel experiences I’ve had. I would not recommend staying here."

"Staff was very kind and helpful. It was quiet and clean. I will definitely stay here again "