Dear Charles,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

Dear Truman,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

Dear Shayna,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. We appreciate knowing the areas where we can improve. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

Dear Breanne,We sincerely apologize for the experience you have had. This is unacceptable and does not meet our standards of cleanliness. Our housekeeping team strives to maintain clean surroundings, and we will address this issue promptly to ensure it does not reoccur. Your comments are valuable to us as we continuously work to improve our services. We earnestly ask for another chance to host you better.Sincerely,Management Team

Dear Traci,Thank you for sharing your experience with us. We are sorry to hear about the issues you encountered with the unavailability of hot water and TV channels. Maintaining our property is important, and we apologize for any inconvenience caused. Your feedback will be shared with our maintenance team to ensure that necessary upgrades are completed promptly. We hope to have the opportunity to welcome you back and provide you with a better experience.Sincerely,Management Team

Dear Joshua,It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Sincerely,Management Team

Dear Wanda,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

Dear Felicia,Thank you for sharing your feedback with us. We appreciate knowing the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Rest assured, we will investigate the issues and make the necessary corrections. On that note, we hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

Dear Carlos,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our property is adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

Dear Suzanne,We appreciate you taking the time to share your recent experience at our property. We are sorry your stay was less than exceptional and Will share feedback with rest of staff to address. We hope you give us the opportunity to host your next stay in the future.Sincerely, Fairbridge Inn & Suites Richmond Hill

Dear Courtney,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team

Dear John,We are gutted to learn about your experience with the property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,Management Team

Dear Bruce,Thank you for taking the opportunity to share feedback about your recent stay. We appreciate your 10 out of 10 ratings and hope to welcome you back in the future.

Dear Olen,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

Dear James,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

Dear Brandon,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that every bit of your concerns will be investigated diligently and we will make all necessary course corrections at the earliest to ensure no other guest ever experiences the same. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

Dear David,We sincerely apologize for the inconvenience you experienced due to the front desk. We have shared your comments with the internal team to ensure these situations are corrected promptly. On that note, we appreciate you bringing your concern to our notice. We earnestly ask for another chance to host you better. Sincerely,Management Team

Dear Keri,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

Dear Jaki,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

Dear Brendan,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

Grace,We are delighted you had a good stay and appreciate the feedback. Please do not hesitate to visit us again if you are ever in the area!

Good afternoon Kevin,We do apologize that you had a less than stellar experience this visit. Our property is under new management and therefore some of our policies and procedures have been amended in an effort to eradicate past issues guests have had while committing ourselves to quality service moving forward. If you would like to discuss any of these changes in particular please feel free to reach out to the property directly. However, an early check in request is not a guarantee and unfortunately we did not have it available when you arrived. Also, we now require physical photo IDs from all adult guests. Your "friend" did not have a physical ID to check in (she stated she had a copy of her ID on her phone...which we agreed to use as a courtesy this one time) and it wasn't until she presented that ID that it was determined she was not supposed to be on our property due to an incident stemming from a previous stay. You can reach out to the third party you booked with in regards to your refund request as we did not take a method of payment from the young lady that attempted to check in as she is not allowed to stay on our premises. Again, if you have any further questions or concerns, please do not hesitate to contact the property directly.

Good afternoon,We appreciate your response. I do apologize that your experience was less than desirable. Our lobby is opened until 11pm and the inside door does have a number posted for after hours contact 24/7. Please feel free to contact us directly to discuss your situation further if you would like.

Dear Jacob,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better.Sincerely,Management Team

Dear John,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay with us and we hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

Dear Guest,We are sad to see this rating and would like to know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

Dear Guest,Providing the highest level of hospitality is our number one priority. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

Dear Guest,Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

Sorry for any issues.

Sorry for any inconvenience.Mgt

Sorry for issues.Mgt

Sorry for issues, Pool fixed. Mgt

Sorry about any Issues MGT

Thank You for your comments. MGT

Thank You for your comments.MGT

sorry MGT

Sorry for any inconvenience

sorry MGT

Thank You!!! Management

sorry about your stay, mtg

Thank you , MTG

sorry for the inconvenienceMtg