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Reviews of WoodSpring Suites Tri-Cities - Richland 

2.5 out of 5
WoodSpring Suites Tri-Cities - Richland 
1370 Tapteal Dr., Richland, WA

Reviews

6.6
Rating 10 - Excellent. 84 out of 258 reviews" "
Rating 8 - Good. 50 out of 258 reviews" "
Rating 6 - Okay. 29 out of 258 reviews" "
Rating 4 - Poor. 36 out of 258 reviews" "
Rating 2 - Terrible. 59 out of 258 reviews" "

7.2/10

Cleanliness

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Surya Narayanan, REDMOND

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed in the room for the night, didn’t get to go out. Room was decent and clean. Pillows could have been bit more firmer. This is an aparthotel so all you get is the room. The room had no amenities like coffee maker/hot water/ironing board etc. though there was a hair dryer. There is a black coffee and hot water machine at the lobby. For snacking, there is a vending machine downstairs and most of them $3. Lobby had a display board to try Peloton bike at their gym but the bike’s screen wouldn’t turn on. Overall, I would say decent stay for what I was expecting.
Stayed 1 night in Apr 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

6/10 Okay

LISA

Disliked: Cleanliness, amenities
Staff was wonderful and very helpful. Everything g could use a deep cleaning. The scent of dollar store air refreshener was nauseating.
Stayed 1 night in Apr 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Robbert

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highway noise, but not that bad and a great price!
Stayed 1 night in Mar 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We appreciated your feedback

10/10 Excellent

Melinda R, Horse Cave

Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms.
Stayed 7 nights in Apr 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Paula

Travelled with partner
Disliked: Cleanliness, amenities
Bare bones. No kleenex in bathroom, only 2 towels, dishes were all in dishwasher, no room on other side of the bed to get out, no amenities at all.
Stayed 1 night in Apr 2024
Response from Woodsprings on 13 May 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Rahul

Travelled with group
Disliked: Cleanliness, amenities
I think it's an ok place. The bathroom door had a hole halfway thru. The room was not quite clean. The mattress was terrible. Unless you are not able to find anything else, I would refrain from staying at this place.
Stayed 1 night in Apr 2024
Response from Woodsprings on 19 Apr 2024
Thanks for your feedback :)

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Peleton (2) in gym. Otherwise gym is basic (one pulley for cable weights but no barbells) 2 treadmills 2 elliptical. I like cleanliness and friendly staff. They could have had better quality sheets, conditioner and a hairdryer. The full size kitchen was super!
Stayed 1 night in Apr 2024
Response from Lori Chandler on 15 Apr 2024
Thank you for sharing, we appreciate your business.

2/10 Terrible

Russell

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay began with a friendly worker at the front desk. She was fine. But as we enteredthe elevator we were greeted by the smell of pee, then the smell of old seafood in the hall. The powerful smell of fake vanilla in the room could only be masking other foul smells. We were willing to suck it up in order to get a good night's rest. We pulled back the covers only to find hair. Lots of it. We got new sheets from the lobby just to resolve the situation. Wrong size. We got more. As we changed the sheets we found two drywall anchors under the mattress cover. If this hotel was cheap it could have made sense. But we're currently three hours away in Portland in a luxury hotel for the same cost. What a rip
Stayed 1 night in Mar 2024
Response from Lori Chandler on 18 Mar 2024
Thank you for sharing, We will be sure to share this with the Hotel.

10/10 Excellent

James

Stayed 3 nights in Mar 2024
Response from Lori Chandler on 15 Apr 2024
Thank you for sharing, we appreciate your business.

2/10 Terrible

Cheryl, auburn

Business traveller
Disliked: Cleanliness, property conditions & facilities
You won't allow me to tell the truth
Stayed 2 nights in Mar 2024
Response from Lori Chandler on 18 Mar 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

2/10 Terrible

Jefferson

Stayed 1 night in Mar 2024
Response from Lori Chandler on 18 Mar 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness
Room had a bad smell, like air freshener that couldn’t hide the stench. I wouldn’t recommend this property at all.
Stayed 1 night in Feb 2024
Response from Lori Chandler on 18 Mar 2024
Thank you for sharing. We will be sure to share this with the Hotel staff.

2/10 Terrible

Jay

Stayed 1 night in Feb 2024
Response from Lori Chandler on 15 Apr 2024
Thank you for sharing, we appreciate your business.

10/10 Excellent

Armando

Stayed 1 night in Feb 2024
Response from Lori Chandler on 14 Feb 2024
Thank you for your feedback, we will for sure share with the Hotel.

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Lori Chandler on 15 Apr 2024
Thank you for sharing, we appreciate your business.

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
On my last night of stay? People were smoking because I received a scent of cigarette in my room and I personally DISLIKE cigarette, gives me headaches. In the morning around 7am people next door where arguing about dogs which was annoying. Couldnt sleep.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 23 Jan 2024
Thank you for sharing, we will share with the Hotel.

2/10 Terrible

Ellyana

Disliked: Cleanliness, property conditions & facilities
Not able to check in due to worker not being in property and 10 minutes away.
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Thank you for sharing, we will share with the Hotel.

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 17 Jan 2024
Thank you for taking time to send in your feedback, we appreciate you.

6/10 Okay

James

Stayed 3 nights in Sep 2023
Response from Hotel Management on 17 Jan 2024
Thank you for taking time to send in your feedback, we appreciate you.

8/10 Good

Tommy

Stayed 1 night in Dec 2023
Response from Hotel Management on 17 Jan 2024
Thank you for taking time to send in your feedback, we appreciate you.

10/10 Excellent

Udochukwu

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lori Chandler on 30 Dec 2023
Thank you so much for your feedback.

10/10 Excellent

Tri, Tacoma

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Lori Chandler on 30 Dec 2023
Thank you for taking time to send in your feedback, we appreciate you.

2/10 Terrible

Zane

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Sat in lobby waiting to be able to check in for 20 minutes and then when we finally got to the room we saw a baby cockroach around the kitchen area. There was hair all in the bathroom too.
Stayed 1 night in Dec 2023
Response from Lori Chandler on 30 Dec 2023
Thank you for your response. We have made the Hotel aware of your response so that corrections can be made, and found out it was already taken care of. Thank you for your time we appreciate you.

10/10 Excellent

Tri

Liked: Cleanliness, amenities, property conditions & facilities
Response from Lori Chandler on 14 Feb 2024
Thank you for your support in sharing your feedback.

6/10 Okay

Callie Marie, Inchelium

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
They charged me 200 dollars and said I took there microwave and it took a week to get back!!! The room never had a microwave!
Stayed 2 nights in Nov 2023
Response from Lori Chandler on 10 Dec 2023
Thank you for sharing, we will share with the Hotel.

10/10 Excellent

Chelsie

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I recently had the pleasure of staying at Wood Spring Suites Extended Stay Hotel for a week-long Thanksgiving getaway with my family, and I must say it was an incredible experience. From the moment we arrived, we were warmly greeted by the friendly and attentive staff, but one person in particular, Jill Ward, truly went above and beyond to make our stay exceptional. Jill Ward, the epitome of exceptional customer service, made our Thanksgiving week unforgettable. Her warm and welcoming demeanor immediately put us at ease, and she effortlessly ensured that we had everything we needed throughout our stay. From accommodating our requests to providing valuable local recommendations, Jill's attention to detail and genuine care truly stood out. The hotel itself was outstanding. The spacious and well-appointed rooms provided ample space for our family, and the comfortable beds ensured a restful night's sleep. The cleanliness and attention to detail were impeccable, making us feel right at home. Wood Spring Suites Extended Stay Hotel's amenities were equally impressive. The fully equipped kitchenette allowed us to prepare our Thanksgiving feast with ease, and the complimentary Wi-Fi kept us connected throughout our stay. The on-site laundry facilities were a convenient bonus, saving us time and effort. Moreover, the hotel's location was perfect for exploring the surrounding area. We found ourselves within close proximity to popular attractions and dining options, thanks to Jill's
Stayed 7 nights in Nov 2023
Response from Lori Chandler on 10 Dec 2023
Thank you for sharing. We appreciate you.

6/10 Okay

Briell

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good to note that this property is not like a standard hotel, it is a place that people stay for longer than a few nights, sometimes even living there for months at a time. Because of this and their reasonable pricing, they are recovering from having unsavory individuals using their property for nefarious intents. They are working hard to revamp the property as a safe place for all. There were a few hiccups, phone disconnected and the beds not completely made, but overall was not terrible stay.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 10 Dec 2023
Thank you for taking time to send this in, we will for sure share with the Hotel.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, people are nice. Know that when it says no-frills, they mean it. Very clean and new rooms.
Stayed 3 nights in Nov 2023
Response from Lori Chandler on 10 Dec 2023
Thank you!

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, room comfort
Stayed 26 nights in Oct 2023
Response from Lori Chandler on 10 Dec 2023
Thank you for sharing, we appreciate your business.

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price is right. A little noisy from the highway, fridge and the a/c. Also the lights from the microwave, smoke detector and alarm clock were annoying.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing your feedback, we appreciate you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
I was pleased.
I would definitely stay here if I had to visit WA again. The lobby is pretty modern and the lady at the front desk was nice.My room was clean.The fridge, bathroom, dishes & microwave were all very clean and seemed fairly new. The water was hot and the AC and heat worked as they should. The towels were clean.The hotel is pretty quiet and I slept uninterupted.The hotel is also centrally located. So,I went to the mall and walmart at night and felt safe. The breakfast isn't fabulous but atleast they had coffee and I wasn't hungry. Finally, it's a safe and friendly area. All of my lyft drivers were nice, friendly people. Great place and highly recommended
Stayed 3 nights in Nov 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing!!!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing.!!

2/10 Terrible

riko

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
The property on the outside looks nice. When you walk in, it looks like the beginnings of a homeless shelter. There is a secured door before you can get to the elevator which I thought ok better security but odd because I’ve never seen at a hotel. The carpet in alway needs to be replaced. The room needs to be updated. The beds look like they came from IKEA. The black metal legs show. There’s no bed skirt to hide the bare bones. The linens were so worn they lost the color and look like they came from a 14 yo boy’s room. They were well worn and should be thrown in the trash. The furniture was very cheap. The walls had marks on them, dust and dirt in the corners near the bed. The roof of the downstairs entry way was next to the window and it looked there was feces. I can’t confirm that but idk what else it could be since there are no trees around. I decided not to stay. I was afraid there might be some type of infestation. I didn’t even want my items on the bed. This place is a motel and not a hotel. It’s extended stay. Customer service was good. The man was quick in checking is in. Sadly, I could not get a refund but even so, I would rather lose my money than stay there.
Stayed 1 night in Nov 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing this information- We will be addressing with the Hotel.

10/10 Excellent

Rebecca, American Fork

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it had plenty of storage & a kitchen with stove, fridge & microwave.
Stayed 3 nights in Oct 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing! We will share with the Hotel.

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness
Not my cup of tea.
The place was sketchy. When we first drove up, there was a car with hood up, two cars banged up, people sitting inside cars with loud music. Inside on our floor, two different rooms had people sitting outside talking on the phones (8:00 at night)-staff did go and talk with them. Second night two cop cars in parking lot. I asked them if they thought it was safe here. They said "ye#", but call any time. Staff was very pleasant and helpful Blanket so thin, did not even know blanket was on. Was able to get another. Bed was comfortable. No tissues. Refrigerator noisy (like really noisy-sounded like someone snoring all night long!)
Stayed 2 nights in Oct 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing, we will share this information with management for correction and action to take place.

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Too many migrants drinking out in the parking lot playing that damn music
Stayed 1 night in Oct 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing, we will be sharing with the Hotel management.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times this year and each time things have improved. New management has brought the property back to that of a normal budget motel aimed at the extended-stay market. This last stay was the best of the lot. The facilities are excellent and the staff friendly and competent.
Stayed 6 nights in Oct 2023
Response from Lori Chandler on 23 Oct 2023
Thank you very much for sharing your feedback.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Lori Chandler on 23 Oct 2023
Thank you for sharing your feedback. We appreciate it.

2/10 Terrible

Laquisha

Disliked: Cleanliness, amenities, property conditions & facilities
Overall terrible service & experience.
Stayed 7 nights in Oct 2023
Response from Lori Chandler on 23 Oct 2023
Thank you for sharing, We will share this with the Hotel.

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled way too strong with cleaning product, almost couldn’t breathe in there. The bed was so uncomfortable we couldn’t sleep. The toilet was dirty. The shower looked like it had dried blood on the wall. Bathroom fan didn’t work. We came back after 10 and there was homeless people hanging around the parking lot. We were worried about our car getting broken into. I will never stay there again.
Stayed 1 night in Oct 2023
Response from Lori Chandler on 23 Oct 2023
Thank you for sharing, we will share this with the Hotel.

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Its nice but theres so sketch people after hours in the lobby.
Stayed 1 night in Sep 2023
Response from Lori Chandler on 13 Nov 2023
Thank you for sharing.

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Its very clean but....very noisey, no hand towels, kitchen is not equipped, smoke detector is right above the bed and has a very bright blink! You get what you pay for
Stayed 1 night in Sep 2023
Response from GM on 29 Sept 2023
DEAR GUEST, THANK YOU FOR YOUR REVIEW. OUR KITCHENS COME WITH SERVICE FOR 2 AND A POT AN PAN ANTHING ADDITIONALAY YOU WILL NEED TO PURCHASE. THE FIRED SAFETY SYSTEM IS FOR YOUR PROTECTION. THANK YOU FOR STAYING WITH US

4/10 Poor

Verified traveller

Liked: Cleanliness
This hotel is cheap but if you have a pet, the pet fee is $60. they wouldn't let me cancel once I found out the cost of the room was as much as the pet fee. I called hotels.com from the hotel to cancel, and when they called the hotel, the hotel wouldn't let me cancel out of spite. Terrible manager. They put me on the 3rd floor at the end of the hall. The bed was so tall I had to jump to get on it. Also a hole in the curtains. This is a long term stay hotel so that is why it's cheap per night. Also I couldn't find an ice machine. There were trays in the fridge freezer in the room but no ice in it. Every time you had to go in/out you need a key and in the front it's a double door o when you're taking stuff to your car, it's super annoying. I'll never forget the rudeness of the manager and how he put his employee in the position of having to deal with me. I didn't yell or carry on, I merely told them manager he was being rude and I wanted to stay elsewhere. He went into the other room and when hotels.com called to confirm the cancelation, he instructed the employee to deny it. All he had to do was approve it and I could have gone elsewhere. Also that particular night my dog fell ill and being on the 3rd floor at the end of the hall was ridiculous. We had to go out 3 times in the middle of the night. It's too bad because the hotel itself was nice. I've never given a bad review like this but I had to say something. I'm a manager myself and it wasn't right. Watch your back!!
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Anonymous, Our pet policy which is clearly posted on the website dose indicate the 50 required fee. The cancelation policy is 24 hours and is also clearly listed. Yes we do provide ice trays for making ice but we do not provide ice. Each of our accommodations is equipped with a full size refrigerator and freezer. We are a secured facility and we explained at check-in you will need a key to access the interior of the building keeping unwanted and unauthorized people from entering, Again thank you for staying with us and we do appreciate you taking the time to review our hotel.

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Great hotel, loved it in the past. The amount of chemicals they spray to "sanitize" the rooms is so excessive that I got a headache as soon as I entered. I slept with my air purifier blowing in my face but when I got up to use the rest room at 3am I had another headache before I could get back to my purifier. The common areas were just as bad.
Stayed 1 night in Sep 2023
Response from Lori Chandler on 25 Sept 2023
Thank you for your feedback.

2/10 Terrible

Travis

Business traveller
So, I am in town for medical school and I have stayed here before with no problems. On this stay I am missing the reclining chair that comes with the room I paid for and I have been given excuse after excuse. Been here for six days and have asked three times and still NO CHAIR!
Stayed 11 nights in Sep 2023
Response from Lori Chandler on 23 Sept 2023
Thank you for sharing, It is my understanding the Hotel is full aware and have ordered another chair to arrive to the property shortly. We apprecaite you.

2/10 Terrible

Lucio

Stayed 1 night in Sep 2023
Response from Lori Chandler on 23 Oct 2023
Thank you for your feedback.

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, room comfort
I spent the night here and the cleanliness, customer service was good. Only thing I did not like was that the walls seem very thin & you can hear people talking, and noises a little more than I usually do in hotels. Dogs barking alot also.
Stayed 1 night in Sep 2023
Response from Lori Chandler on 23 Sept 2023
Thank you for your feedback, we appreciate you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
ok
This is definitely a no frills hotel. But it was clean. The beds weren't very comfortable and were on a simple metal frame that skidded on the floor if you barely brushed it. Apparently even an ice machine is considered a frill. Having said that, it was inexpensive and clean.
Stayed 1 night in Sep 2023
Response from Lori Chandler on 18 Sept 2023
Thank you for sharing this feedback, we will for sure share this with the Hotel.

8/10 Good

George

Stayed 1 night in Sep 2023
Response from Lori Chandler on 9 Oct 2023
Thank you for sharing your feedback. We will share this with the Hotel.