Free WiFi, bed sheets

Reviews of Motel 6 Richland, WA - Kennewick

2 out of 5
Motel 6 Richland, WA - Kennewick
1751 Fowler St, Richland, WA

Reviews

7.2

Good

Rating 10 - Excellent. 197 out of 704 reviews" "
Rating 8 - Good. 233 out of 704 reviews" "
Rating 6 - Okay. 133 out of 704 reviews" "
Rating 4 - Poor. 77 out of 704 reviews" "
Rating 2 - Terrible. 64 out of 704 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dori L.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Super helpful.
Stayed 4 nights in Apr 2024
Response from Motel 6 Richland Management on 2 May 2024
Dear Dori L.,Thank you for your kind words! We're delighted to hear that you found our staff helpful during your stay. Providing excellent service is our top priority, and we're thrilled that our team made a positive impression on you. We hope to welcome you back soon for another wonderful experience. Safe travels!Kind Regards,Motel 6 Richland Management

8/10 Good

Sandra, Las vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price good area
Stayed 3 nights in Apr 2024
Response from Motel 6 Richland Management on 2 May 2024
Dear Sandra,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to be of great value and in a convenient location. We strive to provide our guests with a comfortable stay at competitive prices while ensuring they enjoy the surrounding area. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the near future.Kind Regards,Motel 6 Richland Management

6/10 Okay

Faith

Travelled with family and small children
Ok
Stayed 2 nights in Apr 2024
Response from Motel 6 Richland Management on 2 May 2024
Dear Faith,Thank you for reviewing your stay at Motel 6 Richland.  We hope you enjoyed our on-site amenities and convenient location.Kind Regards,Motel 6 Richland Management

6/10 Okay

Mehdi

Liked: Staff & service
Staff was great, the building exterior needs more maintenance but rooms are very clean and well maintained.
Stayed 2 nights in Apr 2024
Response from Motel 6 Richland Management on 30 Apr 2024
Dear Mehdi,Thank you for sharing your feedback with us. We're thrilled to hear that you found our staff to be exceptional during your stay. We appreciate your insights regarding the exterior maintenance and assure you that we're continuously working towards improving all aspects of our property. It's delightful to know that you found our rooms to be clean and well-maintained. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Kind Regards,Motel 6 Richland Management

6/10 Okay

jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
They don't provide shampoo
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 30 Apr 2024
Dear Jacqueline,We appreciate your feedback and apologize for any inconvenience caused. We continuously strive to enhance our guests' experience and will certainly consider your suggestions. Thank you for bringing this to our attention, and we look forward to welcoming you back for an improved experience.Kind Regards,Motel 6 Richland Management

8/10 Good

Tad

Business traveller
Very expensive for no refrigerator or microwave.
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 30 Apr 2024
Dear Tad,We appreciate your feedback and understand your concerns regarding the absence of a refrigerator or microwave. Our pricing reflects various factors, including location and amenities offered. We continuously strive to enhance our guests' experience and will certainly consider your suggestion for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back soon.Kind Regards,Motel 6 Richland Management

8/10 Good

Ixel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient. Could've been cleaner.
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 30 Apr 2024
Dear Ixel,Thank you for your feedback. We're delighted to hear that you found our location convenient. We sincerely apologize for any cleanliness issues you encountered during your stay. Your comments have been shared with our housekeeping team for immediate attention. We strive to provide a comfortable and pristine environment for all our guests, and we appreciate your input as it helps us improve. We hope to welcome you back for a flawless experience in the future.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff :)
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 30 Apr 2024
Dear Kimberly,Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that our staff made your stay enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Debora

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked it with no carpet in the room, it was clean and very quiet. Stayed april 17th, 2024 I would go back and stay again.
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 23 Apr 2024
Dear Debora,Thank you for your kind words! We're delighted to hear that you appreciated our clean and tranquil environment. Providing a comfortable stay is our top priority, and we're thrilled to learn that you enjoyed the absence of carpeting in your room. Your satisfaction means everything to us, and we look forward to welcoming you back on your next visit.Kind Regards,Motel 6 Richland Management

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 22 Apr 2024
Dear Richard,I'm sorry you did not have a positive experience at Motel 6 Richland. Please let us know how we could have improved your stay.Sincerely,Motel 6 Richland Management

8/10 Good

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Simple room was low in cost. Staff actually checked with us after a couple hours to make sure we were satisfied with the room.
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 22 Apr 2024
Dear Kit,Thank you for taking the time to leave a review! We're glad you found our room offered excellent value. We take guest comfort seriously and appreciate your mentioning our staff's proactiveness in checking on your satisfaction. We hope your entire stay was pleasant!Kind Regards,Motel 6 Richland Management

4/10 Poor

Ronald

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 16 Apr 2024
Dear Ronald,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Motel 6 Richland Management

4/10 Poor

Gordon, Kelowna

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Do Not stay in room 250, there is a mechanical room right beside it/attached and you hear (quite loudly) various noises all night long
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 16 Apr 2024
Dear Gordon,We sincerely apologize for the inconvenience you experienced during your stay in Room 250. Your feedback is invaluable to us, and we are already taking steps to address the noise issues coming from the adjacent mechanical room. Please be assured that we are committed to ensuring all our guests have a comfortable and peaceful stay. We would be grateful for another opportunity to exceed your expectations in the future. Thank you for bringing this matter to our attention.Sincerely,Motel 6 Richland Management

6/10 Okay

Richard

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 16 Apr 2024
Dear Richard,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again and provide you with a better experience in the future. Thank you for choosing to stay with us at Motel 6 Richland.Kind Regards,Motel 6 Richland Management

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 12 Apr 2024
Dear Bryan,Thank you for taking the time to leave us a rating. We had an amazing time hosting you and can't wait to have you back for another visit soon!Kind Regards,Motel 6 Richland Management

4/10 Poor

Brian

Disliked: Property conditions & facilities
Bed was extremely uncomfortable
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 11 Apr 2024
Dear Brian,Thank you for sharing your feedback with us. We're sorry to hear that your experience with the bed fell short of expectations. Please know that guest comfort is our top priority, and we'll take your comments into consideration as we strive to enhance our accommodations. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Motel 6 Richland Management

2/10 Terrible

John

Travelled with partner
Plugged toilets no working lights huge pot holes
Stayed 2 nights in Apr 2024
Response from Motel 6 Richland Management on 11 Apr 2024
Dear John,We sincerely apologize for the inconveniences you encountered during your stay. Rest assured, we're addressing the issues promptly to ensure a comfortable experience for all our guests. Your feedback is invaluable to us, and we appreciate the opportunity to improve. Please consider giving us another chance to exceed your expectations in the future.Sincerely,Motel 6 Richland Management

8/10 Good

Arturo

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 11 Apr 2024
Dear Arturo,Thank you for your feedback. We appreciate your patronage and the time you took to share your experience. We strive to offer competitive rates while maintaining the quality and comfort our guests expect. Your comments are valuable to us, and we will certainly consider them as we continue to enhance our offerings. We hope to welcome you back soon for an even more enjoyable stay.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Niel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in
Stayed 1 night in Apr 2024
Response from Motel 6 Richland Management on 10 Apr 2024
Dear Niel,Thank you for taking the time to share your experience with us! We're thrilled to hear that your check-in process was seamless and convenient. Providing a hassle-free experience is always our goal, and we're delighted that we met your expectations. Should you require any further assistance during your stay, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable visit!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Frank

Stayed 7 nights in Mar 2024
Response from Motel 6 Richland Management on 10 Apr 2024
Dear Frank,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind Regards,Motel 6 Richland Management

6/10 Okay

Ava

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 5 Apr 2024
Dear Ava,Thank you for rating your stay at Motel 6 Richland.  We hope to host you again for your next trip to Motel 6 Richland to serve you with a more comfortable stay and enhanced experience.Kind Regards,Motel 6 Richland Management

8/10 Good

KHAZAN SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy at night
Stayed 2 nights in Mar 2024
Response from Motel 6 Richland Management on 2 Apr 2024
Dear KHAZAN SINGH,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noise disturbances during your stay. We constantly strive to ensure all guests enjoy a peaceful environment. Your comments will be taken into consideration as we work towards enhancing our guests' experiences. We hope to welcome you back for a quieter stay in the future.Kind Regards,Motel 6 Richland Management

8/10 Good

Karin

Travelled with pets
Liked: Cleanliness, staff & service
Not a really easy location to get to, if unfamiliar with the area, IMO. Still, we have stayed here before and would do so again. Quick and pleasant check in, though a bit creepy to be asked that if company visits that they check in at front desk, and I understand why. Rooms are pleasantly clean and spacious. Good for a quick overnight stop.
Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 27 Mar 2024
Dear Karin,Thank you for your loyalty and for sharing your experience. We're delighted to hear that you found our check-in process quick and pleasant, and that you appreciated the cleanliness and spaciousness of our rooms. We apologize if the request for visitors to check in at the front desk felt uncomfortable; it's simply a security measure to ensure the safety and comfort of all guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Kind Regards,Motel 6 Richland Management

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, basic and inexpensive lodging to get you on and off the road. No coffee makers in room but there is a minifridge and microwave, no breakfast.
Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 27 Mar 2024
Dear Wendy,Thank you for sharing your feedback with us. We're pleased to hear that you found our lodging clean, basic, and affordable. While we apologize for the absence of coffee makers in the room, we hope the provision of a mini-fridge and microwave added some convenience to your stay. Your comments will certainly be taken into consideration as we continually strive to enhance our guests' experience. We appreciate your patronage and hope to welcome you back soon.Kind Regards,Motel 6 Richland Management

6/10 Okay

Eilene

Business traveller
Everything was good. The bed smelt bad.
Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 26 Mar 2024
Dear Eilene,Thank you for sharing your feedback. We're pleased to hear that overall your experience was good. We apologize for any inconvenience caused by the issue with the bed. Please rest assured that we take cleanliness very seriously and we'll investigate this matter immediately. Your satisfaction is our priority, and we hope to welcome you back for a flawless stay in the future.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so comfortable and clean
Stayed 2 nights in Mar 2024
Response from Motel 6 Richland Management on 19 Mar 2024
Dear Pamela,Thank you for sharing your experience! We're thrilled to hear that you found our rooms comfortable and clean. Providing a cozy and pristine environment is always our top priority. Your kind words inspire us to maintain our standards and ensure every guest enjoys a pleasant stay. We look forward to welcoming you back soon!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Sahilpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Motel 6 Richland Management on 20 Mar 2024
Dear Sahilpreet,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Samba

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 12 Mar 2024
Dear Samba,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Motel 6 Richland. We would love to host you again on your next visit to Motel 6 Richland. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Motel 6 Richland Management

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Motel 6 Richland Management on 28 Mar 2024
Dear David,Thank You for the Perfect Score Rating of your experience at Motel 6 Richland! We had a great time hosting you and would love to host you again in the future.Kind Regards,Motel 6 Richland Management

8/10 Good

norma geane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right off the freeway. easy to shopping and good area of foods.
Stayed 1 night in Feb 2024
Response from Motel 6 Richland Management on 1 Mar 2024
Dear norma,Thank you for sharing your experience with us! We're thrilled to hear you enjoyed our convenient location near the freeway and the accessibility to shopping and a variety of dining options. It's our pleasure to provide a comfortable stay. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable visit.Kind Regards,Motel 6 Richland Management

6/10 Okay

Gabriel, Seattle

Liked: Cleanliness, staff & service
Disliked: Amenities
Ok place, clean and staff was nice but not my cup of tea as i was just traveling thru and needed a quick sleep/stopover
Stayed 1 night in Feb 2024
Response from Motel 6 Richland Management on 1 Mar 2024
Dear Gabriel,Thank you for choosing our hotel for your recent stopover. We appreciate your kind words about our cleanliness and staff. We understand that our style may not suit every traveler. Your feedback is valuable, and we hope to have the opportunity to exceed your expectations in the future. Safe travels!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good location
Stayed 2 nights in Dec 2023
Response from Motel 6 Richland Management on 8 Feb 2024
Dear Corey,Thank you for taking the time to share your feedback. We're delighted to hear that you found our location favorable. Providing a convenient and comfortable experience is our priority. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Kind Regards,Motel 6 Richland Management

8/10 Good

Debbie

Stayed 1 night in Feb 2024
Response from Motel 6 Richland Management on 22 Mar 2024
Dear Debbie,Thank you for staying with us when you visited Motel 6 Richland. We had a great time hosting you and hope to host you again soon at Motel 6 Richland!Kind Regards,Motel 6 Richland Management

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were very unfriendly & tried making us leave without refund an hour after check in bc both adults didn’t have physical identification only pictures of license
Stayed 1 night in Jan 2024
Response from Motel 6 Richland Management on 5 Feb 2024
Dear Sabrina,We appreciate your feedback and apologize for any inconvenience you experienced. Our policy requires physical identification for check-in, but we regret if this was not communicated clearly. We value your patronage and would like to discuss your concerns further. Please reach out to our management team. We aim to provide exceptional service and hope to have the opportunity to make amends.Sincerely,Motel 6 Richland Management

4/10 Poor

Jennifer

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Motel 6 Richland Management on 31 Jan 2024
Dear Jennifer,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress.  I'd love you to contact our management and provide more context on our misgivings.Sincerely,Motel 6 Richland Management

10/10 Excellent

CORY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay
Good stay
Stayed 1 night in Jan 2024
Response from Motel 6 Richland Management on 31 Jan 2024
Dear CORY,Thank you for your thoughtful review. We're thrilled to learn of your positive experience at our hotel. Your satisfaction is our utmost priority, and your kind words inspire our team. Should you have any specific feedback or suggestions, we're eager to hear. It would be a pleasure to welcome you back for another delightful stay.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Maxim

Stayed 3 nights in Jan 2024
Response from Motel 6 Richland Management on 31 Jan 2024
Dear Maxim,Thank You for the PERFECT SCORE rating of your experience at Motel 6 Richland! We are thrilled that you loved your stay. We'd love to host you again in the future.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Steven

Stayed 5 nights in Jan 2024
Response from Motel 6 Richland Management on 22 Mar 2024
Dear Steven,Thank You for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Kind Regards,Motel 6 Richland Management

8/10 Good

Derrick

Stayed 2 nights in Jan 2024
Response from Motel 6 Richland Management on 31 Jan 2024
Dear Derrick,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from Motel 6 Richland Management on 23 Jan 2024
Dear Carlos,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Motel 6 Richland.Kind Regards,Motel 6 Richland Management

2/10 Terrible

Fredy

Disliked: Staff & service
Employees were nosy and asking personal questions also given weird face even after knowing I’ve stayed here multiple times won’t come back here and employee with Afro was just sitting playing Xbox but yeah I wouldn’t be saying anything but made me feel uncomfortable
Stayed 1 night in Jan 2024
Response from Motel 6 Richland Management on 18 Jan 2024
Dear Fredy,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your continued patronage, and we are sorry to hear that your experience did not meet your expectations.It is our standard procedure to verify the age of minors staying with guests, especially when reservations are made for a single bed. This policy is in place to ensure the safety and well-being of all our guests, and we sincerely apologize if this process made you feel uncomfortable. We regret any perception of nosiness or discomfort caused by our staff members. We hope you might consider giving us another chance in the future. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely,Motel 6 Richland Management

6/10 Okay

Curtis, Ferndale

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Motel 6 Richland Management on 16 Jan 2024
Dear Curtis,Thank you for rating your stay at Motel 6 Richland.  We hope to host you again for your next trip to Motel 6 Richland to serve you with a more comfortable stay and enhanced experience.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Carlos

Nice
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 3 Jan 2024
Dear Carlos,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Motel 6 Richland. We would love to host you again on your next visit to Motel 6 Richland. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Motel 6 Richland Management

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there few times before. They have remodeled it. Way nicer now.
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 27 Dec 2023
Dear Fernando,Thank you for choosing to stay with us again and for taking the time to share your feedback. We are delighted to hear that you appreciate our recent remodeling efforts, and it's always a pleasure to welcome back valued guests like yourself. We continuously strive to enhance our guests' experiences, and we look forward to hosting you on many more occasions.Kind Regards,Motel 6 Richland Management

10/10 Excellent

Clayton

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 27 Dec 2023
Dear Clayton,Thank you for sharing your experience with us. Guest satisfaction is our goal; nothing is better than achieving that! We look forward to hosting you again soon for another enriching stay on your next trip to Richland.Kind Regards,Motel 6 Richland Management

4/10 Poor

J

Disliked: Cleanliness, property conditions & facilities
No hot water
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 27 Dec 2023
Dear J,Thank you for bringing the issue of no hot water to our attention. We sincerely apologize for any inconvenience you experienced. Please understand that guest satisfaction is our top priority. In the future, we kindly request that you reach out to our front desk immediately so we can swiftly address and resolve any concerns during your stay. We value your feedback and hope to have the opportunity to make it right on your next visit.Sincerely,Motel 6 Richland Management

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 20 Dec 2023
Dear Carlos,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Motel 6 Richland.Kind Regards,Motel 6 Richland Management

8/10 Good

Gayle

Liked: Staff & service
The TV was difficult to operate and no coffee in the room
Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 21 Dec 2023
Dear Gayle,Thank you for sharing your feedback. We appreciate your insights regarding the TV and coffee amenities. Our sincere apologies for any inconvenience. We'll investigate the TV issue to ensure smoother operation. As for the coffee, we're actively reviewing room amenities to enhance guest experiences. Your valuable input guides our continuous improvement. We hope to welcome you back for an even more enjoyable stay.Kind Regards,Motel 6 Richland Management

8/10 Good

Annette

Stayed 1 night in Dec 2023
Response from Motel 6 Richland Management on 19 Dec 2023
Dear Annette,Thank you for staying with us when you visited Motel 6 Richland. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Motel 6 Richland!Kind Regards,Motel 6 Richland Management

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at a lot of Motel 6 locations across the country and got to celebrate Thanksgiving alone at this one while on a work trip. The room was much nicer than your typical Motel 6 honestly and i appreciated the better lighting along with better mattress and pillows in particular. The staff is also very very nice and accommodated my extensions. The only bummer about this location was the tweakers in the parking lot. I never want to denigrate other humans suffering from the byproducts of a sick society but it wasnt the safest environment (and I had just come from camping in the forest amongst grizzly bears). Maybe it was just a few of the people who happened to be there while I was a guest... I dont want to slam this hotel. It was affordable and everyone was so nice. But i will be reticent to stay here again while I'm working in the tri-cities.
Response from Motel 6 Richland Management on 9 Feb 2024
Dear Steven,Thank you for taking the time to share your experience. We're delighted you found our room amenities and staff commendable. We sincerely apologize for any discomfort caused by external factors. We prioritize guest safety and are addressing the concerns raised. Your feedback is invaluable, and we hope to have the opportunity to provide you with an even better experience in the future. Please feel free to reach out directly if you have further comments or if there's anything we can do to regain your trust.Kind Regards,Motel 6 Richland Management