"We had a wonderful stay at Hotel Mercy and would definitely recommend it. The location is excellent—just a short walk from Umbrella Street, the main dock, restaurants, cafés, and other popular attractions around Lake Atitlán.
Our room was spacious, clean, and very comfortable. The hotel grounds and gardens are beautiful, creating a peaceful atmosphere, and the staff was incredibly friendly, attentive, and welcoming. Breakfast was included and offered a nice variety of options.
The only thing we wish had been made clearer before booking is that the rooms do not have air conditioning or a television. Fortunately, the weather in the area is cool, especially at night, so we never actually needed A/C. However, as travelers who are used to hotels offering air conditioning, it was surprising to arrive and find that it wasn’t available.
The hotel also offers free parking, which we appreciated. My only suggestion would be to improve the appearance of the entrance and parking area, as it could benefit from being paved or better landscaped to match the beauty of the rest of the property. Additionally, a couple of the outdoor furniture pieces, while beautiful, needed minor repairs because some nails were exposed.
It was great to see that the hotel is expanding and continuing to grow, which speaks well of its future. Overall, we had a great experience and would happily stay here again."
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