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Reviews of Aiden by Best Western South Reno

3 out of 5
Aiden by Best Western South Reno
5851 S Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 641 out of 1057 reviews" "
Rating 8 - Good. 272 out of 1057 reviews" "
Rating 6 - Okay. 82 out of 1057 reviews" "
Rating 4 - Poor. 27 out of 1057 reviews" "
Rating 2 - Terrible. 35 out of 1057 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities
Friendly staff, rooms were very clean and comfortable, Definitely changed my opinion of Best Western hotels.
Stayed 1 night in Apr 2024
Response from FDS on 2 May 2024
Thanks so much for you feedback...we love to hear that we made a good impression. Hope to see you again !!!

6/10 Okay

Katrina, Carmichael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk manager, Rachel was amazing and helped modify my stay even though I had booked through a 3rd party app. I was just surprised that our room was never cleaned or garbage emptied, towels replenished etc (checked in Thursday and left on Sunday) and when I asked for towels I had to go get them rather than someone drop them off. Which doesn’t sound like a big deal, but I was getting back to the room late at night and expecting there to be towels and garbages emptied and it wasn’t done. So I call the front desk and I’m told I can come down and get them…it’s 11:30 pm by this point and I’m exhausted and one of the reasons I prefer hotels to Airbnb is that I can get back to the room and I don’t have to worry about that stuff. The room is nice but very dark and the hotel itself is nice and I appreciate how clean it is and again, Rachel was amazing. But I definitely felt like I paid more than I should have for the service received. I booked based on reviews and our stay definitely didn’t match the reviews posted. I would have paid less to stay somewhere else that had less stellar reviews and not been disappointed.
Stayed 2 nights in Apr 2024
Response from FD on 29 Apr 2024
Thank you for staying with Aiden. We do apologize for the inconvenience, customer service is our highest priority and we take all reviews very seriously. Thank you for your feedback.

8/10 Good

Gilbert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, and affordable.
Stayed 3 nights in Apr 2024
Response from FD on 29 Apr 2024
Thank you for the review and we hope you will come back and see us soon.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
While looking like a motel from the outside, this is through and through a very nice almost boutique like hotel! The grounds are quite cute with cod hole games and big tic tac toe in the pool yard and the rooms themselves are nicely styled. Only tiny thing would be to add more warm light to the rooms but I think they’re going for that cool, moody sort of look. Overall for the price and being close to downtown without being in downtown, we felt super safe and loved our stay!
Stayed 1 night in Apr 2024
Response from FDS on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 17758294600.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Front DeskAiden by Best Western South Reno

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated decor, easy early check - in. Only minor issue - night stand lamp was unplugged.
Stayed 1 night in Apr 2024
Response from front desk on 28 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

6/10 Okay

Katrina, Carmichael

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from FDS on 1 May 2024
Thanks very much for your feedback. We hope to see you again soon !!!

10/10 Excellent

David, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Great gym... fully equiped.
Stayed 2 nights in Apr 2024
Response from FDS on 26 Apr 2024
Thanks so much for your feedback. We look forward to seeing you again.

6/10 Okay

Michael

Travelled with family
Liked: Amenities
The walls, in the room, are paper thin. You can hear the next room's TV when it is on. Not quiet.
Stayed 3 nights in Apr 2024
Response from FD on 24 Apr 2024
Thank you so much for your feedback, we sincerely apologize we did not meet your expectations, we will have someone look at this right away. We look forward to seeing you next time. Have safe travels.

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FDS on 24 Apr 2024
Thanks so much for your feedback. Hope to see you again

10/10 Excellent

HIROSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a large refrigerator, microwave and coffee maker. Room is clean and spacious. I stayed here for my daughter's attending volleyball tournament. Rather than staying in a casino hotel, this is very useful and convenient.
Stayed 3 nights in Apr 2024
Response from FDM on 24 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet, outside area around pool was very relaxing, bar, convenient to 580
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you so much for staying with Aiden. We hope you will come see us again in the future.

10/10 Excellent

Eugene

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Parking was ample and well lit.
Stayed 1 night in Apr 2024
Response from FDS on 20 Apr 2024
Thanks very much for the feedback. hope to see you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Newer hotel
Stayed 1 night in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. hope to see you again soon.

8/10 Good

Luke

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dog friendly walk was a nice touch
Stayed 2 nights in Apr 2024
Response from FDS on 20 Apr 2024
thanks so much for the feedback. hope to see again soon

8/10 Good

Lamberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a modern look and easy access to the room. Parking is very convenient, and the surrounding area has many amenities to go places. I like the area very much is it something I will do it again in the future.
Stayed 3 nights in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. Hope to see you again soon

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator microwave fully renovated nice!
Stayed 3 nights in Apr 2024
Response from FDS on 20 Apr 2024
Thanks so much for the feedback. hope to see you again soon

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Comfortable beds and linens were soft. Enjoyed the restaurant on sight. Very convenient for the convention center.
Stayed 3 nights in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the convention center. Affordable in comparison to other properties near by.
Stayed 3 nights in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

6/10 Okay

Donna

Travelled with partner
No airport shuttle
Stayed 1 night in Apr 2024
Response from frontdesk on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area not the nicest place.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thanks for staying with Aiden. We hope to see you again very soon.

4/10 Poor

Lara

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from FDM on 15 Apr 2024
We are very sorry you did not have a good stay at our hotel. we appreciate all feedback and we are always trying to improve our product.

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay. It was very clean and comfortable and I had a great nights sleep!
Stayed 4 nights in Apr 2024
Response from FDM on 10 Apr 2024
Thank you so much for your feedback, we are happy to hear you had a great stay, we look forward to seeing you again. Safe Travels.

6/10 Okay

Chasity

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The price was right, it was clean. I asked for housekeeping, we needed fresh towels and toiletries and they never came. Had to go to the front desk and get them. The walls were thin, I could hear the neighbors tv in spanish most the night. Super annoying trying to go to sleep to that.
Stayed 4 nights in Apr 2024
Response from FDM on 10 Apr 2024
Thank you so much for your feedback, we sincerely apologize for the experience you had, I do know we had short staff this weekend and were sold out, if you asked over the weekend this is probably why the towels were not delivered right away but someone should have let you know this and I will be discussing with the staff to always give an ETA, also did you advise the front desk of the noise? we do have security that can tell people to quiet down when it is late. Again I sincerely apologize for your experience, we look forward to seeing you again if you do give us a chance to come back. Safe Travels.

10/10 Excellent

Chunyan

Stayed 2 nights in Apr 2024
Response from FDS on 28 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 17758294600.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Front DeskAiden by Best Western South Reno

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property that has had a really nice update. I would use this place again.
Stayed 2 nights in Apr 2024
Response from frontdesk on 8 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Christophe

Stayed 1 night in Apr 2024
Response from frontdesk on 28 Apr 2024
Thank you so much for your feedback, we look forward to seeing you next time. Have safe travels.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from FDS on 26 Apr 2024
Thanks so much for your feedback. We look forward to seeing you again.

10/10 Excellent

Emily

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed having a clean and safe place to stay that accommodated our dog!
Stayed 1 night in Mar 2024
Response from frontdesk on 1 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Betty, Portola

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from frontdesk on 1 Apr 2024
Thank you so much for your feedback, we love to hear that you enjoyed your stay. We look forward to seeing you again in the future and we hope you have safe travels.

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Much better than expected
Stayed 1 night in Mar 2024
Response from FDM on 28 Mar 2024
Thank you so much for your feedback, we are pleased to hear you enjoyed your stay. We look forward to seeing you again in the future, have safe travels.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband was so happy I picked this place. Decorated great, well organized for travelers, and comfortable.
Stayed 1 night in Mar 2024
Response from front desk on 24 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

James, Gainesville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very close o the airport
Stayed 1 night in Mar 2024
Response from FDM on 23 Mar 2024
Thank you so much for your feedback, we hope to see you again sometime soon. Safe travels.

10/10 Excellent

Roland M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was quiet and safe and friendly staff members. Overall enjoyable,
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sharon, Lake Elsinore

Travelled with family
Liked: Staff & service
The bathroom floor and shower were dirty.
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 18 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Chandramouli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is an additional pet fee that Expedia does not tell you about. :( other than that the place was very clean and was convenient for my transit at reno.
Response from front desk staff on 17 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit, easy parking. Appears safe. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from FDM on 16 Mar 2024
Thank you for your feedback, we look forward to seeing you again, we hope you have safe travels.

10/10 Excellent

Samara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from FDM on 16 Mar 2024
thank you so much for feedback, we look forward to seeing you again and we hope you have safe travels.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FDM on 13 Mar 2024
Thank you so much for your feedback, we hope you have a wonderful day and safe travels.

10/10 Excellent

Jamie

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Dog friendly and well lit in dog area and the hotel room was clean and modern
Stayed 1 night in Mar 2024
Response from front desk staff on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

YUNG-JEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new.
Stayed 2 nights in Mar 2024
Response from front desk staff on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from FDM on 6 Mar 2024
thank you so much for your feedback, we look forward to seeing you again.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FDM on 29 Feb 2024
thank you so much for your feedback, we look forward to seeing you again

2/10 Terrible

Patricia

Travelled with family, Business traveller
I couldn’t check in
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at Aiden! The fitness center the property and are around was great!
Stayed 2 nights in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Isra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in Reno, needed a place to stay while my kitchen was being demolished. Receptionist was friendly and efficient at checking me in. She gave me a couple of $2 off drink coupons to use at the bar. The “bartender” was a little rude. After I paid for my $12 dollar jack and coke, I wanted to leave a gratuity in a big empty bowl I thought was the tip jar. She grabbed the three dollars, threw it on the counter. She said I don’t need a tip, I get a paycheck. Alrighty then, how about a no gratuity sign or at least put some fruit in that bowl.. Room was very clean, spacious, nicely decorated, plenty of charging stations. It’s in a great location, busy area. Can be a bit noisy in the evenings, might hear a siren or two on the weekends, but overall not a big issue. They do have 2 EV charging stations on property. Overall, nice stay.
Stayed 1 night in Feb 2024
Response from Lizzy Front Desk Supervisor on 24 Feb 2024
Thank you for taking the time to review our property, we are very glad to hear that you enjoyed your stay with us, we do apologize for the interaction with the bartender, we don't think she meant it to be rude but we will talk to her about that, again we apologize for that. We hope to see you again in the future!