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Reviews of Holiday Inn Express & Suites Rehoboth Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Rehoboth Beach, an IHG Hotel
18438 KATES LANE, Rehoboth Beach, DE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 488 out of 686 reviews" "
Rating 8 - Good. 141 out of 686 reviews" "
Rating 6 - Okay. 28 out of 686 reviews" "
Rating 4 - Poor. 15 out of 686 reviews" "
Rating 2 - Terrible. 14 out of 686 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable new property! Would stay again.
Stayed 1 night in May 2024

8/10 Good

Mildred

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, staff was friendly.
Stayed 7 nights in Apr 2024

10/10 Excellent

Luis, New Castle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The breakfast is typical for this type of hotel. The food was fresh. The gentleman handling the breakfast bar on Wednesday and Thursday was courteous. He maintained the area clean and well stocked. Going in the mid-week, it was quiet here. We will come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the room was clean and the staff was very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Rochelle,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

8/10 Good

Vonda

Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Frank,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear John,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Debra,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a comfy bed and a quiet night sleep Got both thx
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Marian,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms we were wonderful Staff was extremely friendly. Great morning breakfast
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Edward,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Property was dog friendly and breakfast was good. Beds weren’t made and towels were not replaced the next day
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Amy,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

Shaogong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Shaogong,Thank you for being our valued guest and for taking the time to review our services. We are excited to know you had a great stay and we hope to see you again soon!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way the rooms are set up with a lounging chair in the corner. I also like the ledge in the bathroom so us ladies can put our cosmetic case on it and have more room on the counter. I don't like the fact that dogs are allowed. I just hope the hotel is REALLY cleaning the room with those who house dogs. Personal opinion and its just my opinion NO DOGS should be allowed in hotels! Thank you.
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Apr 2024
Dear Regina,Thank you for being our guest and for your feedback. We are a pet friendly hotel and love our guests and their pets. We hope to see you again in the future. Safe travels!

8/10 Good

Sadaf

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The weather was horrible and the property was mostly empty. Our room could have had a better assignment. The lobby had a distasteful strong chemical cleaner smell.
Stayed 1 night in Mar 2024
Response from Hotel Management on 21 Mar 2024
Dear Sadaf,Thank you for your recent stay with us and for your feedback. We hope to welcome you back soon!

8/10 Good

Joan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Mar 2024
Dear Joan,Thank you for your recent stay with us and for your feedback. We hope to welcome you back soon!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Mar 2024
Dear Whitney,Thank you for your recent stay with us and for your feedback. We hope to welcome you back soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Mar 2024
Dear Andrea,Thank you for your recent stay with us and for your feedback. We hope to welcome you back soon!

6/10 Okay

Sadaf

In a shopping center. Not very nicr
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Feb 2024
Dear Sadaf,Thank you for being our guest and for your feedback! Most of our guests appreciate the convenience of our location in walking distance to shopping, dinning and local attractions. We hope to see you again soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Spotless rooms. Wondering breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Management on 7 Feb 2024
Dear Mary,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well kept. Super comfy bed and great breakfast spread.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Dear Laura, Thank you for being our guest and for your feedback! We hope to see you again soon!

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s are in order and good condition Only minor issue was swimming pool water temperature Was little bit cooler than expected.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Dear John,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Christine, PHILADELPHIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 7 Feb 2024
Dear Christine,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and helpful. The room was spacious, comfortable, and very clean. It was located near an outlet so there was traffic but the Hotel itself was quiet.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 7 Feb 2024
Dear Heidi,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 7 Feb 2024
Dear Margaret,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 7 Feb 2024
Dear Ronald,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Feb 2024
Dear John,Thank you for being our guest and for your feedback! We hope to see you again soon!

8/10 Good

Tasha

Response from Hotel Management on 7 Feb 2024
Dear Tasha,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Feb 2024
Dear Daniel,Thank you for being our guest and for your feedback! We hope to see you again soon!

10/10 Excellent

Bradley

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, and convenient to everything.
Stayed 1 night in Nov 2023

10/10 Excellent

T. J.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our second time at this property. Just as good this time around. Friendly and professional staff. Immaculate room and hallways and lobby.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and attentive. Good selection of breakfast food and coffee all day and night. On-site self-service laundry room. Very good restaurant within walking distance called Craft and Crust. We were visiting family in nearby Lewes and we were very happy with our stay.
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Travelled with partner
close to outlets, a little run down
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Handicapped room is great. Hotel is clean right across from ranger outlets. Staff is lovely. Breakfast has everything.
Stayed 1 night in Nov 2023

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Marlene

Liked: Staff & service, property conditions & facilities
Good breakfast!
Stayed 1 night in Nov 2023

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff, nice clean rooms.
Stayed 1 night in Nov 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected Pet Fees
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Bruce,Thank you for being our guest and for your feedback. Please note the Pet fees and the hotel requirements are listed under teh Pet policy on the Expedia page. We also send out an automatic welcome email a few days prior to the guest arrival detailing this policy in full. We hope you had a great stay and we hope to see you back soon!

10/10 Excellent

Deepa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable room. Front desk person was courteous and helpful when we needed a late checkout.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Deepa,Thank you for being our guest and for your review! We hope to welcome you back soon!

8/10 Good

ERNEST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Text Stay
It was a restful getaway for a night. We love the beach and wanted to come before it got too cold.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Ernest,Thank you for being our guest and for your review! We hope to welcome you back soon!

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, pet friendly feature is really helpful. Thank you very much!
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear James,Thank you for being our guest and for your review! We hope to welcome you back soon!

6/10 Okay

David

Business traveller
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear David,Thank you for being our guest. We are disappointed to see you did not have an excellent experience at our hotel, please feel free to contact us should you like to provide feedback.

8/10 Good

Alexander, Yardley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property would have gotten 5 star review, but the staff did not police the hallways st night. This resulted in other guests running around and yelling between midnight and 3 am outside our door.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Alexander,Thank you for being our guest and for your feedback! We hope to welcome you back soon!

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Brian,Thank you for being our guest and for your review! We hope to welcome you back soon!

6/10 Okay

JOHN, APO

Travelled with pets
Liked: Cleanliness
Typical nice Holiday Inn. But … Sound transference from internal and external doors was very loud. Commercial garbage pickup from nearby businesses 0645. Mattress was well past expiration date.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear John,Thank you for being our guest and for your feedback. Our hotel is conveniently located off Rt 1, close to a quiet residential neighborhood, however the hotel does not have any control over commercial trash pick up times in the area. All bed mattresses are still very new and frequently rotated as this property opened in May 2020. We hope to see you again in the future.

10/10 Excellent

Richard

Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear Richard,Thank you for being our guest and for your review! We hope to welcome you back soon!

10/10 Excellent

T. J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was easy. Staff members were friendly and professional. The room was immaculate and nicely appointed. When I return to thecarea in December, I plan to stay here.
Stayed 1 night in Sep 2023
Response from Hotel Management on 31 Oct 2023
Dear TJ,Thank you for being our guest and for your review! We hope to welcome you back soon!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel and we have been impressed, not only with the cleanliness of the hotel, rooms and common areas, but with the friendliness of the staff. We will stay here again!!
Response from Hotel Management on 27 Sept 2023
Dear Tamara,Thank you for your recent stay with us and for your feedback! We hope to see you back soon!