"This was our last stop on a 12-day trip. The location was great with grocery stores right across the street and not far off Hwy 101. The general manager, Amber, checked us in and was very accommodating. We had a king suite with lots of room, a kitchen, a comfy couch in the sitting area, and a very comfortable bed.
We had an annoying issue while watching Saturday college football. All at once, the game was gone and we no longer had control of our own TV (it was looking for an Apple connection), but only the TV in the sitting area. The TV in the bedroom still operated normally. Since there are no phones in the rooms, my husband walked down to the office to report the problem. At first, there was no one to be found, then a young woman appeared, spoke with him, and said that she knew what to do about this known, and apparently recurring, issue.
She came down to our room several minutes later, took care of the issue, and started to leave. My husband tried to ask some questions, but her responses indicated that she couldn't do anything further and kept walking away. She wouldn't even give him her name. The excuse was that guests don't know which TV they have, so it's a crap shoot when they start connecting their own apps. So, customer service, not so great. Beware of this issue if you decide to stay here. We're sure it could be avoided completely through better inventory management and a little creative thinking, but that's their problem."
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