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Reviews of Quality Inn & Conference Centre

2.5 out of 5
Quality Inn & Conference Centre
7150 Gaetz Ave, Red Deer, AB

Reviews

7.6

Good

Rating 10 - Excellent. 99 out of 365 reviews" "
Rating 8 - Good. 152 out of 365 reviews" "
Rating 6 - Okay. 58 out of 365 reviews" "
Rating 4 - Poor. 29 out of 365 reviews" "
Rating 2 - Terrible. 27 out of 365 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated. Noisy at night. No firehose on second floor opposite R234. Empty and not replaced. No hand soap in bathroom. No stopper in bath. No water in room. I could go on. Staff were unbelievably rude and incompetent. They tried to double charge me even though it was prepaid and threatened to remove me. I spoke with the Manager on the phone who was worse again than the receptionist. He threatened to call the police and have me removed.Worst place I have ever stayed in terms of customer service! It's dirty and rundown which isn't great. The staff that I spoke with are incompetent, unreasonable, stupid and useless. Fawlty Towers was a palace compared to this place. Quality should be removed from the name.
Stayed 2 nights in May 2024

4/10 Poor

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked for 4 days but was called away after 2 days. The Manager said they would only charge me for 2 days but charged me for the full amount. I was very disappointed about that since at the time of check-in I was advised that if I left early I would only be charged for the nights I stayed.
Stayed 4 nights in May 2024

10/10 Excellent

wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on the price per night we’re very happy with the room, staff and restaurant. Vouchers for the restaurant was an additional bonus. 👏
Stayed 1 night in May 2024
Response from Hamza on 13 May 2024
Thank you for taking the time to leave us this feedback, We hope to see you again soon!We're really grateful and appreciate you taking the time to share your rating.

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is rundown. Check-in took too long because they did not have enough staff on to handle the volume. Signage for the elevator and rooms was non-existent. I will never stay at this facility again and will share my thoughts to my friends on social media.
Stayed 1 night in May 2024
Response from Hamza on 13 May 2024
We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.

4/10 Poor

Karyann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great accessible location and clean, however old property, very dated, beds were very worn in and uncomfortable.
Stayed 2 nights in May 2024
Response from Hamza on 10 May 2024
We are terribly sorry we did not reach your expectations Karyann, but just to let you know we are renovating most of our rooms right now hopefully we will see you back soon for a better Quality stay.

2/10 Terrible

Kristy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hamza on 10 May 2024
I'm sorry to hear about your disappointment with us Kristy, we're committed to making things right." "We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall experence
Stayed 2 nights in May 2024
Response from Hamza on 7 May 2024
Thank you Lois for taking the time to share your feedback, it was a pleasure having you with us, and hope to see you back soon.

6/10 Okay

Alice

Stayed 2 nights in Apr 2024
Response from Hamza on 4 May 2024
Thank you Alice for taking the time to give us your feedback, it was a pleasure having you with us, We apologize for not meeting your expectations. Please know that our goal is to provide a comfortable and convenient experience for our guest, hopefully we will see you back soon to make it perfect for you next time.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff that run this business I can’t say enough about them. It’s a very busy hotel and I can understand why. The house keepers are very thorough. We stayed in red deer for 12 days visiting family so we were in and out a lot. Not once were we not greeted by staff. It may not be a new fancy building, but the staff and their kindness over rides all of that for me. I will book there again in the near future. Thank you quality staff!
Stayed 12 nights in Apr 2024
Response from Hamza on 2 May 2024
Thank you Heather for sharing your experience with us, and we really appreciate that you took the time to leave us this amazing feedback.

6/10 Okay

Tamara

Stayed 2 nights in Apr 2024

6/10 Okay

Doris

Travelled with group
Not enough elevators seniors need elevators
Stayed 1 night in Apr 2024
Response from Hamza on 29 Apr 2024
Hello Doris, thank you for taking the time and sharing your review with us, we do apologies once again for the inconvenience, hopefully we will have you once again with us to be able to rectify this for you

8/10 Good

Shirley

Travelled with family
Disliked: Property conditions & facilities
I di not like the stairs down to our room, The property is worn. The staff were very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Hamza on 29 Apr 2024
Thank you Shirley for your feedback, we are really sorry for the inconvenience caused, hopefully we will have you again to provide you a better stay.

8/10 Good

JANICE E

Travelled with partner
Liked: Cleanliness, staff & service
The staff were excellent Breakfast menu should be more traditional Bathroom sink drained slowly Phone in room did not work - apparently a line problem Property is comfortable but needs refreshed
Stayed 2 nights in Apr 2024
Response from Hamza on 4 May 2024
Thank you Janice for taking the time to give us your feedback about your stay, we are sorry that the condition of your room was less than ideal, hopefully we will have you back soon to rectify that.

6/10 Okay

Audrey

Travelled with family
Spacious, free parking included.
Stayed 1 night in Apr 2024
Response from Hamza on 28 Apr 2024
Hi Audrey, first of all thank you for your feedback, we are sorry that we didn’t reach your expectations, we will do our best to make it better next time when you are in town, and of course will be happy to accommodate you always.

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice pool and hot tub
Stayed 7 nights in Apr 2024
Response from Hamza on 24 Apr 2024
Thank you Claude for this amazing review, it was a great having you here, and we will be pleased to have you again whenever you are in town.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a nice stay!
Stayed 2 nights in Apr 2024
Response from Hamza on 22 Apr 2024
Thank you for this amazing feedback Kelsey, it was a great pleasure having you with us, and we will be very happy to accommodate you once in town again.

8/10 Good

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice pool and hot tub. Enjoyed my two weeks thank you.
Stayed 7 nights in Apr 2024
Response from Hamza on 20 Apr 2024
Thank you Claude for this great review and glad we reach your expectations, we will be happy to have you again.

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 3 nights in Apr 2024

8/10 Good

Marlana, Brooks

Travelled with partner
Liked: Cleanliness, staff & service
First time staying in this hotel. Property is nice and room was clean. We had an issue with the shower not getting hot but other than that it was clean, quiet and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Everything was perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
The Quality Inn was clean and quiet and very conveniently located. Staff was pleasant and helpful. Great value for the price!
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was loud
Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty run down, carpets were dirty throughout.
Stayed 1 night in Mar 2024

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was awesome 😎
Stayed 1 night in Mar 2024

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable.
Stayed 2 nights in Mar 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
DID NOT CHECK AROUND MUCH BUT REASONABLE PRICE AND NICE SERVICE
Stayed 1 night in Feb 2024

6/10 Okay

Blake

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Property is dated
Stayed 1 night in Feb 2024

10/10 Excellent

denzil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location ,easy access to transportation ,its walkable to many activities. appreciate the hospitality .
Stayed 5 nights in Jan 2024
Response from Ted on 26 Jan 2024
We’re really appreciative of your business!Thank you for taking the time to review us!We look forward to seeing you again soon!

6/10 Okay

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine, especially for people who want to catch Red Arrow bus in early hours or inclement weather. We did just that, anticipating -40C weather and difficult to call Uber or taxi in the morning. But the hotel has a policy restricting Red Deer residents staying. Strange policy but it is there. Be aware when you book.
Stayed 1 night in Jan 2024
Response from Ted on 26 Jan 2024
Thank you for for taking the time to let others know about your experience.We regret our policy impacted your plans on such a cold night.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ted on 28 Dec 2023
Thank you for your review! We want you to know your business is appreciated and we look forward to seeing you again.

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I tryed to get a room for family coming in from out of town, and i was not allowed to. Even tho i booked it on hotels.com. i went in to pay and check in for the room and was told at the front desk because i lived in the same town i was not allowed to book a room. So i had to scramble to find a hotel for my family. I was discusted and will never recomend this hotel.
Stayed 1 night in Dec 2023
Response from Ted on 22 Dec 2023
Always read the hotel policies before you book.

8/10 Good

Laura

Stayed 2 nights in Dec 2023
Response from Ted on 26 Jan 2024
Thank you for choosing to stay with us.Your business is appreciated.

4/10 Poor

Travis

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Fire alarms going off. Asked if I can deal with it. Downgraded rooms with no rebate, nothing. Key not working for room. Went to front desk for keys 4-5 times. Black flies dead all over room. Noise from club next door.

10/10 Excellent

Theresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy assess, great security and clean.
Stayed 4 nights in Nov 2023
Response from Ted on 5 Dec 2023
We’re happy to know you enjoyed your stay. Thank you for letting everyone know.We look forward to seeing you again.

6/10 Okay

Geoff

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ted on 5 Dec 2023
Thank you for your business!

10/10 Excellent

Fetoun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 2 nights in Nov 2023
Response from Ted on 28 Nov 2023
We are glad to have met your expectations and look forward to seeing you again.Thank you for your business.

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a good place. Staff was good. Food was excellent. All in all above average
Stayed 1 night in Nov 2023
Response from Ted on 16 Nov 2023
We are happy to know you enjoyed your stay and look forward to seeing you again!

6/10 Okay

Holly

Stayed 1 night in Nov 2023
Response from Ted on 22 Dec 2023
Thank you for staying with us. Your business is really appreciated.

6/10 Okay

Cal

Liked: Staff & service
Disliked: Cleanliness
The room was not clean floor had lots of dirt bathtub wasn’t cleaned properly was not impressed
Stayed 2 nights in Nov 2023
Response from Ted on 16 Nov 2023
We apologize for your experience and will redouble our trading efforts.Thank you for your business.

6/10 Okay

Jocelyn

Travelled with partner
Liked: Staff & service
The food at croffle was amazing. It out room wasn’t cleaned when we checked in so we had to be moved to another room. And just a sketchy place in general
Stayed 1 night in Nov 2023
Response from Ted on 12 Nov 2023
Yes. A mistake was made at check in when you arrived early. Our staff apologized and offered you something to make up for your inconvenience.We are glad you enjoyed the restaurant; however, we can’t imagine what made you feel our hotel was “just a sketchy place in general”.We thank you for your business.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant on site, bed was comfortable. Price was good
Stayed 1 night in Nov 2023
Response from Ted on 12 Nov 2023
Thank you for choosing our hotel. We appreciate your business and thank you for your review.

4/10 Poor

garnet

Travelled with family, Business traveller
at 3 in the morning was a guy passed out in hallway and noise of 2 others trying to get him up went on for hour first 2 rooms had no heat in them 3rd one the heat did work
Stayed 2 nights in Nov 2023
Response from Ted on 12 Nov 2023
We really do apologize for all your inconveniences.

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ted on 12 Nov 2023
Sorry to have let you down, Don.Please feel free to contact me personally at: ted@qualityinnreddeer.com

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ted on 10 Nov 2023
We regret you didn’t enjoy your stay. Feel free to contact me ted@qualityinnreddeer.com

8/10 Good

Gary L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel with good staff
Stayed 2 nights in Nov 2023
Response from Ted on 8 Nov 2023
Thank you for letting everyone know about your stay and our team definitely appreciates your kind words.Thank you for your business and we look forward to seeing you the next time you are in Red Deer.

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Room never got cleaned between nights. Had to get a plunger at 4:30 in the morning to unplug toilet. Was told they would check it in the morning never did. Was offered $10 for the inconvenience. Checked with another guest and their room was cleaned daily. Front desk staff could of cared less! Don’t stay here if you expect customer service!
Stayed 2 nights in Nov 2023
Response from Ted on 6 Nov 2023
We regret your dissatisfaction. We often find the “do not disturb” signs left on the doors are the reason housekeeping and maintenance staff don’t meet our guest’s expectations. They are trained not to disturb.

4/10 Poor

Sage

Stayed 1 night in Nov 2023
Response from Ted on 28 Nov 2023
We are in the midst of remodelling plans and certainly hope you will return to our hotel again.

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and well kept. Bath tub drain was broken. Front desk was notified. Staff was very pleasant. Breakfast was not free. Paid. Good sleep.
Stayed 1 night in Nov 2023
Response from Ted on 3 Nov 2023
Thank you for taking the time to let us know about your stay. We hope to see you again the next time you are in Red Deer.