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Reviews of Zámek Ratměřice Hotel & Resort

4 out of 5
Zámek Ratměřice Hotel & Resort
Ratmerice 1, Ratmerice

Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 1 out of 6 reviews" "

9.8/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful place, very calm and peaceful, nice people, great service, super restaurant. I will go again!
Stayed 1 night in May 2023
Response from Tomáš Mařík on 13 Jun 2023
Dear Marek,thank you very much for your review.Best regards,Tomáš Mařík

2/10 Terrible

Jonathan

Liked: Cleanliness
Disliked: Staff & service
Keep away
Rude inflexible and did not supply the facilities advertised- so we late and they still charged the full amount- nearly £700. They said they will not give it back so I’m seeking legal advice
Stayed 2 nights in Apr 2022
Response from Tomáš Mařík on 16 May 2022
Hello Jonathan, we are very sorry, but on all websites we have that it is a summer swimming pool. Expedia show it like they want. We offer you partial refund and we offer you extra time in wellness for your unwanted massage. It was only our good gesture for you, and we offer you extra access to wellness as a result of this problem with swimming pool for not mistake on our side. When we are trying solve a problem with expedia, you leave a hotel without one word and with one access card to room. Thank you.

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Diamond in the Rough--work in progress
Imagine the beauty and peace of the country on an estate in the middle of farm land. This is a perfect spot if you want to stay on site to enjoy nature, a great spa (sauna's, huge hot tub and showers). The outdoor pool is in the process of being built. Great outdoor patios and picnic spot next to tennis courts/basketball court. Only downside is it's difficult to get transportation to the site to hire a car for checking out villages near by. The village we were in was maybe a 3 -4 block radius. It's idealic for couples/honeymooners. Not so much to entertain children/teens. Our service was great. The front desk hostess was wonderful. Our waiter at the restuarant was AWFUL. Sat us at tables two days in a row with dirty linens. When I asked for them to be replaced, he acted like he didn't understand English. Removed all the beautiful glassware off the table, then served us our drinks in plain glassware--why have it on the table if you're not going to use it. He was rude. All other people at the resort were wonderful. This fellow needs to be replaced IMMEDIATELY!
Stayed 1 night in Aug 2017
Dear Jill, we greatly appreciate your recension. Thank you for your positive words. Next time please ask the receptionist to call taxi servise or to ensure some entertaiment for children/teens. We can offer some outdoor games, playground or rent bicycles, etc. Finally let me please apologize for the waiter, we are going to solve that. Thank you ones again, yours Chateau Ratměřice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein überraschendes böhmisches Schloss-Hoteljuwel mit hervorragender Küche!
Stayed 1 night in Jun 2020
Response from Martina from chateau Ratmerice on 24 Jun 2020
Thank you very much for your review. We are very pleased that you enjoyed your stay and hopefully we will welcome you in our chateau in the near future again. With warm regards. Chateau Ratmerice team.

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peut mieux faire.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017