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Reviews of My Place Hotel - Rapid City, SD

2.5 out of 5
My Place Hotel - Rapid City, SD
1612 Discovery Circle, Rapid City, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 384 out of 700 reviews" "
Rating 8 - Good. 190 out of 700 reviews" "
Rating 6 - Okay. 54 out of 700 reviews" "
Rating 4 - Poor. 35 out of 700 reviews" "
Rating 2 - Terrible. 37 out of 700 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady working the front desk was very helpful and knew her job. She was very sharp and knowledgeable.
Stayed 1 night in May 2024

4/10 Poor

Dan

Stayed 2 nights in Mar 2024

8/10 Good

Tana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Pot Hotel
I booked a room there but didn't stay. We checked in, walked down the hallway to our room and smelled pot in the hallway. We went in the room, put our bags down, turned the tv on and sat for about 10 minutes. Then we went back out to go eat and the pot smell was really strong then. We got our bags, went to the office and cancelled our room. The people at the desk said they couldn't smell the pot but it was so strong I don't know how they couldn't have. Do waste your time staying there as there are a lot of really good hotels down the road!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamie

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Thank you for accommodating our earlier check in request.
Stayed 1 night in Jan 2024

10/10 Excellent

Andy, Colorado City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cai-Hotel Supervisor on 27 Dec 2023
We are glad to hear you enjoyed your stay! We hope to see you again soon!

2/10 Terrible

Richenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Becca on 21 Dec 2023
Is there something specifically we can improve upon?

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Becca on 21 Dec 2023
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The true story of a 2 night stay.
Overall it was ok, there was NO Water for a little while in the evening. Frontdesk didn't have a definate answer as to when it would be turned back on. It did finally. It was out for about maybe close to an hour or less. Then I asked for an extra towel in the morning and they advised me they were out towels for the time being. The shower head was faulty and kept slipping down and off the holder for it which made it difficult to take a good shower. With these problems and no pool or breakfast, I will be staying somewhere else in the future.
Stayed 2 nights in Dec 2023
Response from Becca on 17 Dec 2023
Thank you so much for your feedback. We are focusing on growing and doing better everyday and your review really helps us do that. If you can let us know what room you were in that would be incredibly helpful to fix the shower head.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff and manager were very nice and understanding. The only complaint I have about the last couple of stays is the day of checkout the housekeepers were already knocking on the door between 8:30-9:30 am when checkout isn't until 11 am..
Stayed 2 nights in Nov 2023
Response from Rebecca on 1 Dec 2023
Thank you so much for your feedback. We will address the issue with the housekeepers. Please come and stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Becca on 15 Nov 2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cai-Hotel Supervisor on 26 Oct 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

8/10 Good

Patricia

Travelled with pets
Liked: Cleanliness, staff & service
Staff tried hard with problems I encountered. Locks did not work properly, both room and side entrance. There three days and wit never was fixed. Liked I could have dogs there as I was there for a dog show. Would like a breakfast provided.
Stayed 3 nights in Oct 2023
Response from Cai-Hotel Supervisor on 26 Oct 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had with our doors. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

6/10 Okay

Heather

Travelled with pets, Travelled with partner
Good- inexpensive. Bad- had to have door and entry keys redone every time we entered. They have a kitchenette BUT No utensils, plates, glasses, pots, pans or serving utensils- very odd! How could one cook with no pots or pans. They charge $7.50 for breakfast- a frozen burrito or sandwich, orange juice and yogurt. Not tasty- don’t try it!
Stayed 3 nights in Oct 2023
Response from Cai-Hotel Supervisor on 26 Oct 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience you had with our doors and breakfast offerings. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Jeffrey, Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cai-Hotel Supervisor on 26 Oct 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff sucked! Was not greeted when we showed up. Was on the third floor, people constantly arguing in the hall in the morning. The cleaning people never came to the room to change our towels or empty our trash. The staff was not friendly at all. Came down to get hot water for tea at 8am, no hot water. I would not stay there ever again!
Stayed 3 nights in Oct 2023
Response from Brandon - GM on 14 Oct 2023
: Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the negative experience you had with our staff. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon - GM on 12 Oct 2023
It appears that you had an unmemorable stay with us. Feel free to reach-out to directly if you'd like to discuss what we could have done better.

2/10 Terrible

Fawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Service
Stayed 2 nights in Oct 2023
Response from Brandon - GM on 12 Oct 2023
It appears that you had an unmemorable stay with us. Feel free to reach-out to directly if you'd like to discuss what we could have done better.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Brandon - GM on 12 Oct 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

2/10 Terrible

Ohinniyan

Stayed 2 nights in Oct 2023
Response from Rebecca -RDO on 1 Nov 2023
I am very sorry to hear this. If there is anything we can do to help please let me know.

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Brandon - GM on 3 Oct 2023
It appears that you had an unmemorable stay with us. Feel free to reach-out to directly if you'd like to discuss what we could have done better.

6/10 Okay

Claudia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Go elsewhere
The room was put together ok but the recliner was torn, furniture very old, dirty, and in ill repair. Very noisy. People loitering in the parking lot, safety concerns
Stayed 1 night in Sep 2023
Response from Brandon - GM on 1 Oct 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the negative experience you had. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

4/10 Poor

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not quiet. Loud all night.
Stayed 1 night in Sep 2023
Response from Brandon - GM on 1 Oct 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the poor service you received. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

4/10 Poor

Roxanne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Wasn’t a nice place a lot of noise and not kept up.
Stayed 1 night in Sep 2023
Response from Brandon - GM on 23 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the noise transmission you dealt with at our location. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Joani

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Brandon - GM on 23 Sept 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoking room listed but was all nonsmoking!!!!!
Stayed 2 nights in Sep 2023
Response from Brandon - GM on 16 Sept 2023
It appears that you had an unmemorable stay with us. Feel free to reach-out to directly if you'd like to discuss what we could have done better.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed, friendly service.
Stayed 1 night in Sep 2023
Response from Brandon - GM on 16 Sept 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

2/10 Terrible

Monica

Travelled with partner
I got a call at 7pm as I was approaching the hotel telling me they were overbooked and therefore canceling my reservation. No options or help was given, just told that I needed to contact the third party for my refund and to find somewhere else to stay.
Stayed 1 night in Sep 2023
Response from Brandon - GM on 16 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconvenience of being overbooked, we are currently working with our third parties to prevent this from happening again in the future. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

6/10 Okay

Stephanie

Stayed 1 night in Sep 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

2/10 Terrible

Brad

Stayed 2 nights in Sep 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

4/10 Poor

Earl and Lynda

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

6/10 Okay

Amy

Travelled with family
Disliked: Cleanliness
I was disappointed, we didn’t have any soap in the bathroom, no coffee, and not as clean as I would have liked. There was also a very unpleasant smell in the hallway and the deadbolt on our door didn’t work. We have stayed here before without any complaints but this time I was not impressed.
Stayed 1 night in Aug 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

2/10 Terrible

Alex

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Waited 10 minutes for a worker to show up to front desk to check in. Front desk worker only seemed to care when his next smoke break was gonna be. Our room was missing a tv. Room was not clean, burn marks on spots in room. Hallways and room smelled like cigarette. Watched natives break into their car to get to their infant they locked inside the car along with the keys. Also was being watched by natives when gathering belongings out of car. Felt very unsafe there and didn’t want my car getting broken into. Decided it would be in my vehicles best interest for us to pack back up and find a different hotel to stay in. So if you don’t want your car getting broken into, then find a different place to stay
Stayed 1 night in Sep 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

4/10 Poor

Kendall

Travelled with family
Room itself was good, some night bulbs burnt out and electrical receptacles completely worn out (charger plug fell out onto floor). Main complaint is noise transmission from floor above. We were in room 224, and the person/persons in the room above constantly jumped up and down and plodded heavily in work boots. We didn’t get much sleep. Unfortunately we are scheduled to stay there for two weeks in late September and that may be a big mistake.
Stayed 2 nights in Aug 2023
Response from Brandon - GM on 1 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the noise transmission and the disrepair of your room. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Doris, Kaukauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brandon - GM on 16 Sept 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

2/10 Terrible

Nasim

Disliked: Property conditions & facilities
Employees were not professional and hotel is not clean.
Stayed 1 night in Aug 2023
Response from Brandon - GM on 1 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inappropriate behavior of our staff. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

2/10 Terrible

jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst hotel ever toilet didn't work the gave me a plunger to try to fix it didn't think it was my job. people fighting next to us at 2;00 Am no battery in smoke alarm no cable for the tv so tv didn't work bath tub didn't drain stains on the on the ceiling.
Stayed 1 night in Aug 2023
Response from Brandon - GM on 7 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I am sorry you were unsatisfied with your stay. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

8/10 Good

Christopher

Stayed 1 night in Aug 2023
Response from Brandon - GM on 16 Sept 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

8/10 Good

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at rapid
The room and beds were great! The staff was a little sketchy. Stand right outside the door and smoke, so you have to walk thru the smoke to get out. That’s a downer in my book
Stayed 1 night in Aug 2023
Response from Brandon - GM on 1 Sept 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the experience you had with our staff. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off interstate easy to find nice place
Stayed 2 nights in Aug 2023
Response from Brandon - GM on 13 Aug 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We showed up early to drop our things off before checking. When I walked in there was somebody sitting on the floor right in front of the checkout desk to me it looked like the other reviews that we read were true. Reviews were saying that it was a Haven for drug users. I walk outside to discuss with my girlfriend what we should do. At that time three of the staff came out and we were talking and they said that that was the daughter of their best housekeeper. We talked for awhile About what we read and they assured us that that wasn't the issue. They told us that the person had high anxiety and was going through an episode. we didn't feel safe to leave our belongings in the lobby unguarded. So we went about our business for the day we motorcycled up to Gillette Wyoming and we Received a phone call from supposedly the manager/ Owner from his own personal cell phone telling us that we were not welcome there. Apparently the staff that we talked to earlier told this person that we were saying bad things about His employee. He didn't wanna listen to what we had to say. We tried calling him back he did not answer. So we text him and gave him our explanation and Our side of the conversation. He text us back and said that if we text him again he was calling the police and having charges pressed against us.
Stayed 2 nights in Aug 2023
Response from Cai- Supervisor on 13 Aug 2023
thank you for taking the time to fill out our survey, your comments are appreciated. I apologize for the staff's behavior, and I will be addressing this with everyone involved. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean
Stayed 1 night in Aug 2023
Response from Brandon - GM on 12 Aug 2023
Thank you for the great review! Glad to hear you enjoyed your stay!

4/10 Poor

rodger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no breakfast. No utensils in the kitchenette (plates,forks,pans, or glasses). There were only two very small bars of soap that only lasted for two baths. I had two people including the maintenance man look at the TV which was determined to have the wrong remote. You could only change channels with the up/down switch, no control over the sound and to turn off you had to unplug it. On the second day the maintenance man left to look for the correct remote and never heard from him again.
Stayed 4 nights in Aug 2023
Response from Brandon - GM on 12 Aug 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue with the TV and remote. We are currently working with our TV service provider for a resolution. I apologize for the inadequate stocking of your room. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly as it will be my pleasure to assist you.

4/10 Poor

Miwa

Travelled with partner
Disliked: Property conditions & facilities
Smells bad and carpet was dirty
Stayed 4 nights in Aug 2023
Response from Brandon - GM on 10 Aug 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the smell and cleanliness. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good night sleep! Bed was comfortable!
Stayed 1 night in Jul 2023
Response from Brandon - GM on 12 Aug 2023
Thank you for the great review! Glad you enjoyed your stay!

10/10 Excellent

Deana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Room was clean and very nice.
Stayed 1 night in Aug 2023
Response from Brandon - GM on 5 Aug 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.

4/10 Poor

Robin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Appreciate Cesar at the front desk, but not hotel!
I cannot give a good review, because the hotel itself was not clean, not welcoming, and in disrepair. However, Cesar at the front desk tried very hard to accommodate us by letting us inspect 5 different rooms before we threw in the towel and went to another hotel. He also agreed to have Hotels.com call him so he could authorize a refund.
Stayed 1 night in Jul 2023
Response from Brandon - GM on 4 Aug 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the unsatisfactory rooms you viewed. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing My Place Hotel Rapid City, SD!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
It filled our basic needs which is just what I wanted. The bathroom was clean with towels, the beds were made up fresh with sufficient pillows. There was hot water for a shower and it had a fun little kitchenette to serve our dining needs. I would definitely do a return stay when in this area again!
Stayed 1 night in Aug 2023
Response from Brandon - GM on 4 Aug 2023
We're glad to hear of your pleasant stay overall and wanted to thank you for the review.