Interior

Reviews of Kverna Guesthouse

2.5 out of 5
Kverna Guesthouse
Skógar, Rangárþing eystra

Reviews

6.8
Rating 10 - Excellent. 66 out of 283 reviews" "
Rating 8 - Good. 86 out of 283 reviews" "
Rating 6 - Okay. 53 out of 283 reviews" "
Rating 4 - Poor. 39 out of 283 reviews" "
Rating 2 - Terrible. 39 out of 283 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ahlam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice!! Felt like a prison with where they placed the sink but it was good for just one night. shared bathroom was a unique experience!!
Stayed 1 night in Apr 2024
Response from Kind regards, on 26 Apr 2024
Dear Ahlam, Thank you for the kind review. We are glad to know that you still had an enjoyable stay despite all the quirks. We hope to be able to host you again in the future!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 1 night in Apr 2024
Response from Georgie on 25 Apr 2024
Dear Olga,Thank you kindly for your wonderful review. We truly appreciate the time you took to give us feedback. We are happy to hear that you were pleased with your overall stay with us. We would be delighted to welcome you again in the future. Best regards, Georgie

8/10 Good

Magdalena

It is an old school, transformed into an hostel. God for one night.
Stayed 1 night in Nov 2023
Response from Ivy on 22 Nov 2023
Dear Magdalena thank you for the feedback. We hope you enjoyed your stay and we look forward to welcoming you. Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Bathrooms are shared. Worked out just fine, but a little inconvenient
Stayed 1 night in Nov 2023
Response from Marie on 8 Nov 2023
Dear Brian,Thank you for your stay and for your review.We appreciate you chose us for your journey in Iceland. Our main goal is to provide the best experience for our guests, and we are really glad that our effort was successful. You are welcome to be our guest again in the future.Best wishes,

8/10 Good

Rachita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ivy on 28 Oct 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Okay

Martin

Travelled with group
Disliked: Amenities, property conditions & facilities
Average at best, not worth the money. Small rooms, no room to move. Shower broken, water on floor in shower areas, no bath mats. Water on floor in one of the bedrooms, the other bedroom floor was dirty. Hair on table in our room was not ours. Breakfast was okay.
Stayed 1 night in Oct 2023
Response from Igor S. on 23 Oct 2023
Dear Martin,We regret that the value-for-money aspect of your stay was unsatisfactory. Your comments are taken seriously, and we'll review our offerings to ensure better guest experiences. We hope you'll reconsider staying with us again so we can provide you with a more enjoyable stay.Kind regards,

8/10 Good

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out was very easy. I liked that it was a few minutes’ walk to two waterfalls and a folk museum, as well as an excellent fish and chips cart. The breakfast provided for guests each morning was good, a wide variety of options were available. I was disappointed that this place didn’t have a full kitchen for cooking my own meals, but there was a microwave, electric kettle, and mini fridge available. Overall I would recommend this place as a budget friendly option.
Stayed 2 nights in Sep 2023
Response from Igor S. on 12 Oct 2023
Dear Lynsey,We're grateful for your review. We're pleased to know that your stay was decent and met your needs. Your feedback about the amenities is noted, and we'll consider it in our ongoing efforts to enhance guest comfort. Should your travels bring you back our way, we'd be more than happy to host you again.Warmest regards,

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Room comfort
Should provide more for the cost
Definitely not a hotel, or really a guesthouse… more of a hostel with private rooms. “shared bath” provides 2 toilets and showers for an entire hallway. Rooms are very very small. It’s fine but not for the price we paid! Breakfast was good and staff were helpful.
Stayed 2 nights in Oct 2023
Response from Igor S. on 12 Oct 2023
Dear Benjamin,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. We are always aiming to provide the highest possible experience to our guests and it is heartwarming to hear that our effort was appreciated.Kind regards,

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Ana on 31 Oct 2023
Dear Elizabeth, Thank you for the time to give us feedback. Your positive review motivates us to continue delivering excellent service. We hope we will welcome you again in the future. Kind regards,

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
This place needs some love, but the staff was sweet, the rooms clean, the neighborhood fantastic: Cows, Skogafoss and the Skogar Folk Museum which is very underrated and should be more popular are all in walking distance. Fix up the hot tub, a little paint, better "kitchen" facilities for the self-cater and it would be SWEET. The public pool in Vik is excellent and you can shower there for 600kr.
Stayed 2 nights in Oct 2023
Response from Ivy on 11 Oct 2023
Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. We hope that you will be our honored guest in the future again. Warmest regards,

6/10 Okay

Dwight

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Was good for a night stay. Basic
Stayed 2 nights in Oct 2023
Response from Ivy on 10 Oct 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Igor S. on 7 Oct 2023
Dear Sergio,Thank you for your lovely review! We're delighted to have contributed to your pleasant stay. We're honored to be your chosen retreat, and we eagerly await your next visit. Until then, take care, and have a wonderful journey!Warmest regards,

6/10 Okay

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an old boarding school so our room (for two) was tiny and had a bed and a small sink; you have to walk across the hall to the bathroom. But the bathroom was a single and you can lock the door (not a “shared” bathroom). Breakfast was decent. WiFi was really good.
Stayed 1 night in Oct 2023
Response from K on 8 Oct 2023
Dear guest,Thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. You are welcome to come back and stay with us in the future again for a better experience.Best regards,Klimentina

8/10 Good

Jonas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Igor S. on 7 Oct 2023
Dear Jonas,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Best regards,

4/10 Poor

Tanya

Travelled with group
Liked: Staff & service
Interesting former boarding school, so it is more of a very basic hostel than a guesthouse. We booked a family room which was very spacious. Breakfast was great. Very close to 2 beautiful waterfalls, as well as a fabulous museum. Our only issue was being overbilled (booked thru Expedia for 370 euro for 2 nights, but charged 406 euro) for our stay, which we did not discover until after our return home since prepayment was processed prior to arrival. Attempts to contact the property to resolve this issue have been ignored, and Expedia was unable to resolve the issue either.
Stayed 2 nights in Sep 2023
Response from Ivy on 4 Oct 2023
Dear Tanya, thank you for taking the time to leave us your feedback. Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. Regarding the payment, after checking we see that we have charged the exact correct amount of 370.64 euros. We have not overcharged you and that is maybe due to the currency change We hope that you will be our honored guest in the future again. Warmest regards,

6/10 Okay

Lindsay

Liked: Staff & service
Great to rest your head for the night, over boarding school. Dorm style
Stayed 1 night in Sep 2023
Response from Andrija on 28 Sept 2023
Thank you for providing your feedback. We're glad that you had a decent stay with us. If you have any further suggestions, feel free to share them with us.

2/10 Terrible

Iulia

Disliked: Cleanliness, property conditions & facilities
M
Stayed 1 night in Sep 2023
Response from Igor M. on 21 Sept 2023
Thank you for your review,We apologize for falling short of your expectations. Your feedback will assist us in delivering a better experience in the future. Thanks for staying with us.

8/10 Good

harika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Location is absolutely stunning ! Loved staying at this property- well maintained
Stayed 1 night in Sep 2023
Response from Igor M. on 21 Sept 2023
We sincerely appreciate your fantastic review! It brings us immense joy to know that you had such a wonderful time during your stay and that you found our location to be absolutely stunning.Maintaining our property in top-notch condition is a top priority, so we're thrilled to hear that you noticed our efforts. We want all our guests to enjoy a comfortable and memorable experience.Your kind words are truly motivating for our entire team, and we hope to have the pleasure of hosting you again in the future. If there's anything else you'd like to share or any specific aspects of your stay that stood out to you, please feel free to let us know.Thank you once more for choosing to stay with us and for taking the time to share your feedback.

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel living at its finest
Guesthouse Kverna is a great place to overnight. I don’t think any of the rooms have an en-suite, so toilets and showers are down the hall. Great location, courteous staff, and the breakfast is great. Real eggs! The showers need updating and it takes a little while to get hot water. I recommend for the adventurous type.
Stayed 2 nights in Sep 2023
Response from Igor M. on 21 Sept 2023
We are very delighted with your outstanding review of your recent stay with us. We are glad to hear you enjoyed your vacation and we are very thankful for all your feedback. Thank you for being our valued and honored guest. Best and warmest wishes from our Team.

6/10 Okay

Ying

Liked: Staff & service
The staffs were very friendly and patient. The breakfast was good.
Stayed 1 night in Sep 2023
Response from Igor M. on 21 Sept 2023
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant experience during your stay with us.Our team takes great pride in providing friendly and attentive service, and it's wonderful to hear that you found our staff to be both friendly and patient. We believe that a warm and welcoming atmosphere is essential to ensuring our guests have a comfortable and enjoyable stay.We're also delighted that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying breakfast to start our guests' days off on the right foot.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Thank you once again for choosing to stay with us!

4/10 Poor

Richard

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Two big issues we had with the property: 1. The showers were broken creating a long line in the shared showers that looked to not have been cleaned anytime recently 2. They had the heater cranked all the way up. Our group is from Texas and it felt about like summer does there in our room. The rooms hold heat so well after turning down the radiator in our room it took 6-7hours to finally get to a reasonable temp.
Stayed 1 night in Sep 2023
Response from Ana on 31 Oct 2023
Dear Richard, Thank you for the time to give us your honest opinion about your recent stay in our guesthouse. We are sorry to hear that we didn't meet your expectations. We strive to provide a positive experience for our guests, that's why we provide 24/7 service to assist you with any inconvenience that might occur during your stay. Hopefully, you will give us another chance in the future to provide you with a more positive experience. Kind regards

8/10 Good

Anneke-Reeve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a former residential school that has been converted to a guesthouse. They have small, concrete, dorm-style rooms (ours had a sink), shared bathrooms, large shared common spaces, and the largest range of breakfast food options we were served on our whole trip. Be warned, however, that the "gym" is basketball court with a couple of treadmills shoved up against the wall, the "spa" was not functional (not even quite sure what they meant by "spa"), and the "kitchenette" in the second building consisted of a single mini-fridge (to serve easily 50-60 guests), a kettle for boiling water, and a microwave. That said, the setting is pleasant and quiet, there's a rather good restaurant by the waterfall if you want to eat something not microwaved or boiled, and it's a perfectly suitable place for backpackers or folks looking for an inexpensive place to stay.
Response from Apolonia on 19 Sept 2023
Dear Aneke, thank you for staying with us. We are delighted to note that you had a pleasant experience on your stay with us and we very much appreciate your valuable feedback. We are looking forward to welcoming you on our next stay with us.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable place to stay
Everything was as advertised. It’s kind of like a hostel. It’s an old dormitory bathrooms are shared. The room was nice and breakfast was great.
Stayed 1 night in Sep 2023
Response from Apolonia on 19 Sept 2023
Dear Jamie, we are so happy to hear you had a great experience on your stay with us. Your review made our day! Our whole team works very hard to keep our guests happy. Thanks again, we hope you can visit us again soon.

8/10 Good

Liefooghe

Stayed 1 night in Sep 2023
Response from Marie on 9 Oct 2023
Dear Liefooghe,Thank you for your stay.We are glad that you enjoyed your stay with us.Our main goal is to provide the best experience possible for our guests. We hope that you will have the chance to be our guest again in the fuBest regards,

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
property in very bad condition. great breakfast. Nice staff.
Response from Apolonia on 19 Sept 2023
Dear David, thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was in an excellent location near Vik and other natural attractions, especially the waterfalls (which were spectacular). The breakfast buffet was good and the room had adequate storage (cabinets and shelves). The shared bathrooms were clean and had private stalls which was nice. During check in it was difficult to find staff members, but that was the only difficulty we encountered. Overall, our stay here was overwhelmingly positive.
Stayed 2 nights in Sep 2023
Response from Apolonia on 19 Sept 2023
Dear Krystal, thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. We strive to provide the best experience to our guests and it's very heartwarming to hear that our effort was appreciated. We hope you can come back and stay with us in the future.

6/10 Okay

John, New Bedford

Travelled with partner
Liked: Staff & service, property conditions & facilities
No one was readily available at check in, with no way to summon staff on site. Room was disappointing upon first view, although the bed was quite comfortable.
Stayed 1 night in Sep 2023
Response from Ivy on 17 Sept 2023
Dear John, Thank you for the feedback.We are very sorry to hear that your expectations were not met. Reception is opened until 10pm however we provide phone service 24/7.Thank you for pointing out things that we can work on to improve our service.

2/10 Terrible

Cynthia

Stayed 1 night in Sep 2023
Response from K on 8 Oct 2023
Dear Cynthia,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations.We hold ourselves to the highest standards and we strive to provide the best experience to our guests with our 24/7 support services. We really appreciate all the feedback. We apologize for any inconvenience you may had. We are looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

6/10 Okay

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay after a long hike.
Stayed 1 night in Sep 2023
Response from Sashko on 16 Sept 2023
Thank you for your review. We sincerely appreciate and value your comments on areas within our apartment hotel that we believe that we can improve to enhance our guests stay. Thanks for staying with us. We do hope that we are able to welcome you back in the future. Best and warmest wishes.

6/10 Okay

Claudio

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff kind and collaborative. An old property that could improve its maintenance (e.g. shower doors didn’t close well, sink in room 5 didn’t didn’t work.
Stayed 1 night in Sep 2023
Response from Igor S. on 15 Sept 2023
Dear Claudio,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. We are always aiming to provide the highest possible experience to our guests and it is heartwarming to hear that our effort was appreciated.Kind regards,

8/10 Good

Joan

Travelled with family
Liked: Amenities
NICE STAFF
Stayed 1 night in Sep 2023
Response from ETX-Joelsigurdsson8 on 12 Sept 2023
Dear Joan,Thank you for taking the time to review your stay with us. I’m so glad to hear that our staff was able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass your kind words on to our staff. We hope that in future you’ll have an opportunity to visit us again.Kindest regards,Jelena

8/10 Good

Rebeca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean, and it is located right next to the Skogafoss waterfall. The breakfast provided was good and overall enjoyed our one night stay here.
Stayed 1 night in Sep 2023
Response from ETX-Joelsigurdsson8 on 12 Sept 2023
Dear Rebeca,Thanks so much for your feedback. Hearing how much you loved your stay with us has brightened up our day. We have passed on your review to our team and look forward to seeing you in our accommodation again.Kindest regards,Jelena

4/10 Poor

Brian, Brentwood

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s basically a dorm room with community showers. It’s also not handicap accessible.
Stayed 1 night in Sep 2023
Response from K on 8 Sept 2023
Dear Brian,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations. We appreciate you bringing this remark to our attention. We hold ourselves to the highest standards and we strive to provide the best experience to our guests. We really appreciate all feedback. We are sorry you did not contact us during your stay since we provide 24/7 support. Looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

10/10 Excellent

Manas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and cozy stay
Stayed 2 nights in Aug 2023
Response from K on 8 Sept 2023
Dear Manas,Thank you for the compliments. Your happiness is our pleasure. We are glad you had a nice stay. You are always welcome.Best regards,Klimentina

6/10 Okay

Liguang

Travelled with group
Disliked: Amenities, property conditions & facilities
We were there 9/2/2023 for one night stay. The heating unit in our room did not work, I made several phone calls, and they finally had someone come. they offered me another room but my friend was already sleeping, or brought in a portable heater , which was working with a broken leg. I almost asked for partial refund for the hotel charge. The breakfast was excellent.
Stayed 1 night in Sep 2023
Response from Apolonia on 9 Sept 2023
Dear Liguang, thank you very much for sharing your feedback. We appreciate you bringing this issue to our attention. It was an uncommon instance and we'll strive to do better in the future.

4/10 Poor

Cory

Disliked: Staff & service, property conditions & facilities, room comfort
Too pricey for very little- try elsewhere
Converted high school dorm.very small room & bed. Every sound reverberates throughout the building- every voice, every door closing, etc. Hot tub & pool closed. Sign in community bath said hot water could take 10 minutes to arrive. Doubt the pool was ever open. “Gym” - not really. Too pricey for such low quality & lack of services.
Stayed 2 nights in Sep 2023
Response from K on 8 Sept 2023
Dear Cory,Thank you for taking the time to review us!We are sorry that we did not meet your expectations. We appreciate you bringing this remark to our attention. Your happiness is our pleasure. Our whole team works very hard to keep our guests happy. We really appreciate all feedback. We are sorry you did not contact us during your stay since we provide 24/7 support, so we can assist you immediately. We are looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

8/10 Good

Wrency

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable stay with gym for the kids to play at. Staff were nice. Had our own sink in room, had common toilet and shower to share on each floor was okay too.
Stayed 1 night in Aug 2023
Response from Apolonia on 9 Sept 2023
Dear Wrency, thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. We hope you can come back and stay with us in the future.

10/10 Excellent

xiaotao

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 2 nights in Sep 2023
Response from K on 8 Sept 2023
Dear Xiaotao,Thank you for your review! Your happiness is our pleasure. We are glad you had a nice stay. You are always welcome.Best regards,Klimentina

6/10 Okay

Hannah

Travelled with partner
Liked: Staff & service, amenities
This guesthouse was fine - it was the only Place we could find but the quality compared to price wasn’t great. The rooms were clean enough, but we saw some mold spots in the bedroom and shower. The building smelled a little as well - possibly from sulfur in the water? - but the sheets were clean! The lamp in our room didn’t work and the bathrooms were shared. The free breakfast was lovely, but as someone who can’t have dairy another milk option would have been nice. Overall it was a fine stop to sleep after adventuring but wasn’t worth the high price we paid.
Stayed 2 nights in Sep 2023
Response from Apolonia on 9 Sept 2023
Dear Hannah, thank you for your review, all feedback is important for us. We are truly sorry for the inconveniences you experienced during your stay with us. The smell comes from the sulphur in the water. Keeping our guests happy is our number one priority.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could be unisex . We had 6 women sharing and there was only 1 man
Stayed 1 night in Sep 2023
Response from Mihail on 4 Sept 2023
Dear Diane, Thank you so much for your kind review. We're thrilled to hear that you had a wonderful experience with us. It was a pleasure hosting you, and we look forward to welcoming you back again in the future.

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities
The location is excellent
Stayed 1 night in Aug 2023
Response from Mihail on 4 Sept 2023
Dear May, Thank you so much for your wonderful review. We're thrilled to hear that you had a fantastic experience with us. It was a pleasure to have you as our guest, and we're grateful for your kind words. We can't wait to welcome you back on your next visit.

4/10 Poor

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When my husband says, this place smells like a dirty locker room, you know it is bad. This is a low grade hostel, that bicycle people use for their overnights. The breakfast was good at least. But a couple stopped us in the hallway and asked if we thought this place was a dump as much as they did. Their 3 teens were in another building on top of it being a dump. It's an old schoolhouse, I would never recommend this place.
Stayed 1 night in Aug 2023
Response from K on 3 Sept 2023
Dear Jeffrey,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations. We appreciate you bringing this remark to our attention.We hold ourselves to the highest standards and we strive to provide the best experience to our guests. We really appreciate all feedback. We are sorry you did not contact us during your stay since we provide 24/7 support. Looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

8/10 Good

Kathleen

Stayed 1 night in Sep 2023
Response from Marie on 24 Sept 2023
Dear Kathleen,Thank you for your stay.We are glad that you had a positive experience with us.You are welcome to be our guest again in the future.Best wishes

6/10 Okay

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service
We drove by the hostel a few times since the exterior was in a bit of disrepair and there was no sign outside to clue us in that we had arrived. We did not know there were shared bathrooms and showers before we arrived based on the listing. Inside, the building was clean (except for dirty windows) and there was some comfortable vintage furniture and lots of wonderful artwork which was a fun surprise. Hot tub was broken, shower door too. Breakfast was great - so it was really a mixed bag and a little bit of an adventure since its previous life as a boarding school was still evident everywhere. Right near Skogafoss and a museum so good location!
Stayed 1 night in Aug 2023
Response from K on 3 Sept 2023
Dear Alexandra,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations. We really appreciate you bringing this remark to our attention.We hold ourselves to the highest standards and we strive to provide the best experience to our guests. We are sorry you did not contact us during your stay since we provide 24/7 support. We apologize for any inconvenience you may had.Looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

10/10 Excellent

Dana

Stayed 1 night in Aug 2023
Response from Mihail on 2 Sept 2023
Dear Dana, Thank you so much for your wonderful review. We're thrilled to hear that you had a fantastic experience with us. It was a pleasure to have you as our guest, and we're grateful for your kind words. We can't wait to welcome you back on your next visit.

8/10 Good

Leonardo, Coquitlam

Travelled with family, Travelled with group
Liked: Cleanliness
Good place to stay, Vik is very expensive in general. So not many choices. The breakfast buffet was very good. Close to tours , you can walk everywhere.
Stayed 1 night in Aug 2023
Response from Mihail on 1 Sept 2023
Dear Leonardo, Thank you for sharing your feedback with us. We appreciate your review and are glad to hear that you had a decent experience. Your comments are valuable to us as we continually strive to improve our services. We hope to have the pleasure of hosting you again in the future.

8/10 Good

MIGUEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see the waterfalls, basically walking distance.
Stayed 1 night in Aug 2023
Response from Apolonia on 31 Aug 2023
Dear Miguel, thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. We hope you can come back and stay with us in the future.

2/10 Terrible

vineet

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible place to spend your vacation. The rooms was dirty when I checked in and was hot as hell. Looks like the heater was broken and shutting it off would not stop the heat. The worst part is when I went down to ask for help there was no one available as the only staff went home for the day. The whole hotel had no emplyoee. Tried calling the number but no answer. All night I had to go in and out of my room so that I can avoid the heat and cool off. The room was dirty and they had shared showers and toilets, one of which was out of order, I would not advise anyone to book a room here, This is an old school dorm so no private bathroom.
Stayed 1 night in Aug 2023
Response from Apolonia on 31 Aug 2023
Dear Vineet, thank you for taking the time to express your view regarding your stay with us. We are sorry that you had a bad experience, kindly note that we have limited reception, however after that we are available over the phone and via e-mail or messages 24/7. If you were experiencing issues you could have contacted us and someone would've gladly assisted you.

4/10 Poor

Adam

Disliked: Property conditions & facilities, room comfort
Badly converted former school offering little
This is a sloppily converted former boy's school. It's a hostel not a hotel. There are no amenities. You share bathrooms and showers with everyone on your hall. It's like your freshman year at college except smaller and less fun. Unless you are on a really, really tight budget, there's no reason to stay there. There are plenty of other places nearby with facilities you'd expect. Unless you have no other choice, skip it.
Stayed 2 nights in Aug 2023
Response from Andrija on 28 Aug 2023
Please accept our sincere apologies for the inconvenience you faced during your stay. We're committed to providing a pleasant experience for all our guests, and we regret that we fell short this time. We hope you'll give us another chance to serve you better in the future.

10/10 Excellent

Sizhong

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Andrija on 28 Aug 2023
We are elated to have received your positive feedback! Your review has put a smile on our faces. We're glad you had a fantastic time at our hotel, and we're grateful for your kind words. Your next exceptional stay awaits!