Outdoor pool

Reviews of Fairfield Inn & Suites by Marriott Ontario Rancho Cucamonga

2.5 out of 5
Fairfield Inn & Suites by Marriott Ontario Rancho Cucamonga
9550 Pittsburgh Avenue, Rancho Cucamonga, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 487 out of 680 reviews" "
Rating 8 - Good. 128 out of 680 reviews" "
Rating 6 - Okay. 31 out of 680 reviews" "
Rating 4 - Poor. 17 out of 680 reviews" "
Rating 2 - Terrible. 17 out of 680 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste, Cathedral City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern.
Stayed 2 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice now for 4-5 day durations and have enjoyed the staff, cleanliness and comfort at the Fairfield Inn. The gym is well equipped and always clean and the beds are comfortable. Thank you!!
Stayed 5 nights in Apr 2024
Response from Desiree M. on 25 Apr 2024
Thank you for your review. I am glad you had a great work out in our state of the art fitness center. We hope you visit us again!

10/10 Excellent

MANUEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!! Good breakfast! And close to the Mall.
Stayed 2 nights in Apr 2024
Response from Desiree M. on 8 Apr 2024
Thank you for your amazing review. I am so happy you were able to start your day off right with our complimentary HOT continental breakfast.. Please visit us again soon!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just easy clean. Everybody was nice. It was a good time
Stayed 1 night in Mar 2024
Response from Desiree Maciel on 1 Apr 2024
We are so happy everyone had a good time. Please stay with us again!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Breakfast was included which was awesome!
Stayed 2 nights in Mar 2024
Response from Desiree Maciel on 1 Apr 2024
It's important to start your day right and we are happy we helped with our complimentary deluxe continental breakfast with an assortment of hot items. We hope you visit us again soon!

10/10 Excellent

Brayan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it!
Stayed 2 nights in Mar 2024
Response from Desiree Maciel on 1 Apr 2024
Thank you for liking our hotel and your amazing review. We welcome you back soon!

10/10 Excellent

Ramon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Your front desk is wonderful she’s absolutely great and very helpful and nice
Stayed 2 nights in Mar 2024
Response from Desiree Maciel on 1 Apr 2024
Thank you for your kind words. Our team loves to show the Marriott spirit of hospitality to our guests!

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean. Quiet
Stayed 1 night in Feb 2024
Response from Desiree Maciel on 1 Apr 2024
I am so happy you thought our location was great with the mall and so many restaurants within walking distance. Thank you for your review!

8/10 Good

Daniela

Travelled with family
I enjoyed my stay at the hotel. Beds were comfortable.
Stayed 1 night in Feb 2024
Response from Desiree Maciel on 1 Apr 2024
Thank you for being our guests. It was great to read how you got a great night's rest in our comfy beds!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good
Stayed 1 night in Feb 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for being our guest! I am so happy the location was convenient for you.

8/10 Good

Adolph

Liked: Cleanliness, staff & service, amenities
Hotel and staff were nice. The bathroom sink wouldn't drain and the faucet was wobbly. I was on the 4th floor and could clearly hear 4 guys talking in the parking lot. The windows were obviously cheap if they couldn't block or mute people talking.
Stayed 1 night in Feb 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for your review about the hotel and staff. Please accept my sincere apology for the faucet, please be assured we have corrected any issue.

8/10 Good

Ruby

Travelled with family, Business traveller
Very friendly staff. Room felt clean.
Stayed 3 nights in Feb 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for staying at our clean hotel and enjoying the Marriott standard of hospitality. We hope to have you visit us again soon!

10/10 Excellent

Alma, Milpitas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was perfect, comfortable bed, free hot breakfast. Friendly staff will definitely book a room again.
Stayed 2 nights in Feb 2024
Response from Desiree Maciel on 13 Feb 2024
I am so pleased you had a perfect stay with us! Please visit us again soon.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service
Nice and friendly service
Stayed 1 night in Jan 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for your amazing review. Please stay with us again and experience Marriott's hospitality.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and close to shops and dining locations.
Stayed 1 night in Jan 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for staying with us. I am so glad you appreciated our location across from the Ontario Milles Outlet Mall and so many delicious dining options.

10/10 Excellent

Jiexin, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean, quiet Good front desk staff
Stayed 1 night in Jan 2024
Response from Desiree Maciel on 13 Feb 2024
Thank you for being our guest and your wonderful review. We hope to see you soon!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to enjoy a relaxing day by the pool close to beaches
Stayed 1 night in Jan 2024
Response from Desiree Maciel on 24 Jan 2024
Thank you for having a relaxing stay at our hotel. We hope to have you visit us again soon!

6/10 Okay

ron

Liked: Cleanliness, staff & service
Giving national brand a bad name
Booked a King suite and amazingly there was only the desk chair to sit in, for obviously one person. Property appears to be of recent construction so guess they cut corners on the furniture. Shower temperature was barely adequate and had to let water run for several minutes to get warm. No cold water in breakfast area, told by employee where to find it in fitness room. Poor sound insulation as able to hear neighbors speaking in early morning. Nope, won’t be staying here again.
Stayed 1 night in Jan 2024
Response from Desiree M. on 24 Jan 2024
Thank you for your review. Please accept my sincere apology that we did not meet your needs. The suite does have one chair for the desk. However, it also has a sofa and coffee table in the living room for additional seating. Please be assured I have had maintenance confirm the water temperature is in working order. I hope you will give us a second chance to impress you.

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Rickey

Liked: Cleanliness, staff & service
Maintenance was lacking: pieces of flooring missing in elevator, shower had areas of mold in joints, wall paper in hallway had rips/tears. Definitely over priced for this hotel and area.
Stayed 1 night in Jan 2024
Response from Desiree M. on 24 Jan 2024
Thank you for your review. Please accept my sincere apology. Please be assured we have informed maintenance of your experience so we can continue to improve our service.

10/10 Excellent

Info

Stayed 1 night in Dec 2023

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Albert

This place is nice and clean.
Stayed 1 night in Dec 2023
Response from Desiree M. on 8 Jan 2024
Thank you for your perfect review! We look forward to your next stay with us.

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 1 night in Dec 2023
Response from Desiree M. on 8 Jan 2024
It made our day to read about your great stay! Please come back and visit us again.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are very clean and have a lot of space. Breakfast was served daily hot and ready for guest and attendants were so kind. Would definitely stay here again.
Stayed 4 nights in Nov 2023
Response from Desiree M. on 8 Jan 2024
We are so happy to read about your wonderful stay. I am definitely looking forward to your next stay as well!

10/10 Excellent

CURTIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and well taken care of. Breakfast was good. Staff were very friendly. Lots of restaurant options close by.
Stayed 4 nights in Nov 2023
Response from Desiree Maciel on 5 Dec 2023
Thank you for being our guests and enjoying our spacious clean room. We hope to welcome you back soon!

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy parking, great breakfast
Stayed 2 nights in Nov 2023
Response from Desiree M. on 8 Jan 2024
Thank you for you 5 star review. We hope to have you visit us again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Desiree Maciel on 13 Nov 2023
Thank you for being our guest and having a 10/10 stay!

10/10 Excellent

Denise

Stayed 1 night in Nov 2023

10/10 Excellent

KATIA

Stayed 1 night in Nov 2023
Response from Desiree Maciel on 13 Nov 2023
Thank you for your amazing review!

8/10 Good

Jarrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stay
It’s was nice the service was great. The room was a bit smaller than what I thought I booked but nevertheless it was cool.
Stayed 1 night in Nov 2023
Response from Desiree M. on 7 Nov 2023
Thank you for staying with us. Next time I hope you can stay in our larger studio suite with an additional Television and sofa pull out bed.

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lisa & Mena Rockstars!
My husband and I stayed at this hotel for 3 nights & all the staffs from point of check in and checkout has been wonderful. Lisa and Mena were very accommodating and helpful during our stay, definitely will return again. Room was clean and hotel was just as clean. Hotel was close to everything making it convenient, would definitely recommend this place 10/10
Stayed 3 nights in Oct 2023
Response from Desiree M on 7 Nov 2023
Thank you for your wonderful comments about our team. We really do have some amazing rockstars who work here and love their job and their guests. Please visit us again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. It was great for 1 night stay and it included breakfast which was nice.
Stayed 1 night in Oct 2023
Response from Desiree Maciel on 8 Nov 2023
Thank you for experiencing our clean hotel and our wonderful complimentary HOT continental breakfast. We hope to see you again!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 1 night in Sep 2023
Response from Desiree M. on 31 Oct 2023
Thank you for your 5 star review!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and updated. Staff from start to finish were friendly and kind.
Stayed 1 night in Oct 2023
Response from Desiree M. on 31 Oct 2023
We appreciate your feedback. Thank you fer being our guest. It was our pleasure to show you our warm hospitality!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
My stay was great. From the time I was greeted and checked in, until I checked out. The room was clean and comfortable, the staff was very friendly and professional.
Stayed 1 night in Oct 2023
Response from Desiree M. on 31 Oct 2023
It made our day to hear hear about your great experience! Our goal is to impress our guest throughout their stay. We look forward to hosting you again.

10/10 Excellent

Christopher, South Pasadena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay and would recommend. Shower needed some attention because it sprayed water onto the floor.
Stayed 2 nights in Oct 2023
Response from Desiree M. on 31 Oct 2023
I am so happy you had a comfortable stay! Thank you for letting me know about the showerhead, I will make sure maintenance corrects this issue immediately.

10/10 Excellent

Margo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a fabulous stay . . .
Always a fabulous stay at the Fairfield Inn. The only negative this time was the sheets were a little rough. It was so late that I just went to sleep. I am sure they would have remade up the bed, if I requested them to do so.
Stayed 2 nights in Oct 2023
Response from Desiree M. on 31 Oct 2023
Thank you for being a repeat guest. We are so pleased you had a fabulous stay. I appreciate your feedback and will make sure the correct amount of softener is used during the laundry process.

10/10 Excellent

keizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rafael P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
The place is nice and the room is clean.
Stayed 1 night in Oct 2023
Response from Desiree M. on 31 Oct 2023
We are so happy to read about your nice weekend getaway at our hotel. We hope to see you again soon!

10/10 Excellent

Efren

Travelled with partner
Liked: Amenities, property conditions & facilities
Recieved a room that had a bad A/c unit. Smelled like smoke really bad in the room. Front desk associate came up, inspected the room and switched us to another room with in 10 mins! Super great staff and customer service. Highly recommend staying here.
Stayed 1 night in Oct 2023
Response from Desiree M. on 31 Oct 2023
Please accept my sincere apology for the air conditioner issue. I am so happy we were able to fix the issue to your satisfaction and that you highly recommend staying here. We welcome you back soon!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023