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Reviews of TownePlace Suites by Marriott Raleigh Cary-Weston Parkway

2.5 out of 5
TownePlace Suites by Marriott Raleigh Cary-Weston Parkway
120 Sage Commons Way, Cary, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 169 out of 356 reviews" "
Rating 8 - Good. 114 out of 356 reviews" "
Rating 6 - Okay. 39 out of 356 reviews" "
Rating 4 - Poor. 16 out of 356 reviews" "
Rating 2 - Terrible. 18 out of 356 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Cathleen

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a nice stay - check-in facility was a little under-whelming which concerned me until we went to our room and it was fine.
Stayed 1 night in Apr 2024
Response from BP on 12 Apr 2024
Dear Cathleen,Thank you for choosing to stay with us. We appreciate your feedback. We hope you choose to stay with us again whenever your travels bring you back to the Cary area.Thank you

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Bp on 12 Mar 2024
Dear Courtney,Thank you for choosing to stay with us. We hope you choose to stay with us again.

4/10 Poor

Mike

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Approach to hotel is dreary. The entrance and so-called reception lobby area is like a cheap pensione. Elevator is noisy and rickety. Cleaning supplies in hallway. Suite designation is a joke. Place not worth the price and needs a complete update.
Stayed 2 nights in Feb 2024
Response from BP on 16 Feb 2024
Dear Mike,Thank you for choosing to stay with us at the TownePlace Suites Cary. We apologize for the inconvenience you experience during your stay with us. We hope you choose to stay with us again.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was only an average stay…. I was slightly disappointed because I paid for a single Queen sz room , but it felt as though the bed was a Full sz bed. But overall it was not bad it just wasn’t great like our first time we stayed there while visiting family. The rooms were very clean and the staff was very friendly and courteous. They even worked though and use with our reservation and and it cleared up by check in.
Stayed 2 nights in Dec 2023
Response from BP on 16 Feb 2024
Dear Richard,Thank you for staying with us at the TownePlace Suites Cary. We apologize for the inconvenience. Please let us know if you have any questions. Thank you

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from BP on 27 Dec 2023
Dear Stephanie,Thank you for choosing to stay with us. We hope you stay with us again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and in great location
Stayed 3 nights in Nov 2023
Response from BP on 28 Nov 2023
Dear Richard,Thank you for choosing to stay with us. We hope you stay with us again in the near future.Thanks

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating. Thank you!
Stayed 1 night in Nov 2023
Response from BP on 8 Nov 2023
Dear Stephanie,Thank you for choosing to stay with us. We hope you stay with us again.Thank you

10/10 Excellent

Jan

Stayed 1 night in Nov 2023
Response from BP on 28 Nov 2023
Dear Jan,Thank you for choosing to stay with us. We hope you choose to stay with us again in the near future.Thanks

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It not a place we would ever booked again, rust on the doors, in needs of update immediately, maybe a one star ?
Stayed 1 night in Oct 2023
Response from Ashley Morales on 30 Oct 2023
Dear Linda, Thank you for choosing to stay with us. We will be sure to share your issues with our maintenance tech.Thanks

6/10 Okay

Jada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but had issues with the air conditioner
Stayed 1 night in Sep 2023
Response from Bp on 1 Oct 2023
Dear Jada,Thank you for choosing to stay with us. We will be sure to share your issues with our maintenance tech.Thanks

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
The hotel is supposedly a “non smoking” hotel. Employees were sitting in a bench just outside the entry smoking when I arrived. My room was old, smelled like stale smoke and had cigarette burns on the bathroom floor. On checkout the employee did not engage at all, did not ask about my stay , etc. while this hotel is 4 mins from my family’s house, I will never stay there again. It was more expensive than newer, nicer hotels per night.
Stayed 2 nights in Sep 2023
Response from BP on 11 Sept 2023
Dear Valued Guest,Thank you for choosing to stay with us. We apologize for the issues you encountered during your stay with us. We will be sure to share your concerns with the team.Thank you

6/10 Okay

Zola

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
What you pay for us exactly what you get
Stayed 5 nights in Aug 2023
Response from BP on 11 Sept 2023
Dear Zola,Thank you for choosing to stay with us. We appreciate your feedback. We hope that the issues you encountered were only isolated issues. Thank you

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pricing was great . Better than some other the other hotels i look at in the area. Very good location.
Stayed 3 nights in Aug 2023
Response from BP on 15 Aug 2023
Dear Mark,Thank you for choosing to stay with us at the TownePlace Suites Cary. We are glad to hear that you had a great experience.We hope to see you again soon.

8/10 Good

Hillary

Stayed 4 nights in Jul 2023
Response from BP on 11 Sept 2023
Dear Hillary,Thank you for choosing to stay at the TownePlace. We hope you choose to stay with us again.

8/10 Good

John Ross

Travelled with family
Liked: Cleanliness, room comfort
Stayed 22 nights in Jul 2023
Response from BP on 30 Jul 2023
Dear John Ross,Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay
This was our first time staying in a TownPlace Suites and we were pleasantly surprised. The room was comfortable, with lots of space, and the front desk staff were super nice. This hotel seems to cater to tech workers and folk who come in for meetings, etc. They had a pretty decent office desk and chair (for a hotel). You could set up a whole workstation if you needed to.
Stayed 1 night in Jul 2023
Response from Bp on 16 Jul 2023
Dear Ryan,Thank you for staying at the TownePlace Suites. We are happy that you had an excellent experience. We hope you choose to stay with us again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Updated kitchen.
I have been this hotel last May. It was okay with outdated oven and the pool is closed. I looked for another hotel without the kitchen for few weeks but i can't stand the microwave. So i have to move back to this hotel because it only has a kitchen with oven/stove top on end of June. Then i am surprised that they replaced the old oven to new oven and the pool is finally open. It was wonderful improvements.
Stayed 20 nights in Jun 2023
Response from BP on 10 Jul 2023
Dear Valued Guest,Thank you for choosing to stay with us. We hope you choose to stay with us again.

8/10 Good

Shevis

Liked: Cleanliness, amenities
The property was very clean and our suite was very spacious. The front desk associates were very welcoming and polite. Checkin and checkout was a breeze and they even had a goodie bag when I arrived. I did not get a chance to mae it to breakfast, but there were several complimentary drink options. However, the pool was out of order at the time of the visit. Sort of greenish color with several leaves, but overall good stay.
Stayed 1 night in Jun 2023
Response from BP on 26 Jun 2023
Dear Shevis,Thank you for taking the time to write us a review. We appreciate your feedback and thank you for staying with us.

2/10 Terrible

EVE ELIZABETH

Travelled with family
Disliked: Cleanliness, room comfort
Very disappointed with everything!
I booked a two bedroom suite for me, and my sister. We had our dogs with us. That’s why we booked a two bedroom suite. My dog had an ear infection, and couldn’t stand up straight. So, I wanted her to stay in a room all by herself. So she could rest. I’m glad we got there early. The AC was out completely. The room was 81 degrees. The maintenance guy said that he told them not to book that room because it was broken. They turned around, and tried to put us in a single double bed regular room. No price adjustment. No apology. Just, here’s what we have, and it’s a downgrade. The only person who gave a crap was the maintenance guy. After about two hours of back, and forth to rooms. We were all hot. My poor dog was miserable. Going up, and down the elevator was hard for her due to severe vertigo. I booked with Hotels.com. They refunded me the money for the room within two days. TownPlace swiped my card for incidentals for $113. That was on the 13th of June. Today is June 24th,and I am still waiting for them to release my money. We never stayed in either room. I went to the front desk to ask for my money back.The guy at the front desk ran and hid. Leaving the cleaning lady to answer my questions. I wasn’t mad. I just wanted to get to the next hotel, and cool off. We were all miserable.This place failed my expectations in every way! I don’t know how they got such good reviews. It was super dirty, oId and outdated. We went to Hampton Inn, and Suites.They never let me down.
Stayed 1 night in Jun 2023
Response from Bp on 26 Jun 2023
Dear Eve Elizabeth,Thank you for sharing your feedback on your past experience. We apologize for the issues you mentioned and will be sure to correct these moving forward.

8/10 Good

Valerie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything went well with our stay at the property except the dog/cat hair all over the place.
Stayed 2 nights in Jun 2023
Response from BP on 9 Jun 2023
Dear Valerie,Thank you for choosing to stay with us. We apologize for the issues with the cat/dog hairs. We will be sure to share your comments with my housekeeping staff.Thank you

6/10 Okay

Verified traveller

Travelled with family
Few days, not weeks.
Very disappointed about the pool is not open that my kids look forward it. Some burnt breakfast and coffee made me sick.
Stayed 21 nights in May 2023
Response from Bp on 27 May 2023
Dear Valued Guest,Thank you for giving your feedback. We apologize for the issues you encountered during your stay with us.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from BP on 26 May 2023
Dear Richard,Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from BP on 21 May 2023
Dear David,Thank you for choosing to stay with us. We hope you choose to stay with us again in the near future.Thank you

8/10 Good

Sylvia

Stayed 8 nights in Mar 2023
Response from BP on 4 May 2023
Dear Sylvia,Thank you for choosing to stay with us. We hope you stay with us again.

4/10 Poor

Deepthi

Disliked: Cleanliness, amenities, property conditions & facilities
Very small suite for the price we paid. Sofa bed very uncomfortable
Stayed 4 nights in Apr 2023
Response from BP on 7 Apr 2023
Dear Deepthi,We apologize for the issues you encounter during your stay. We hope you choose to stay with us again.

8/10 Good

Simone

Stayed 3 nights in Mar 2023
Response from BP on 28 Apr 2023
Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

Travis

Stayed 3 nights in Dec 2022
Response from Bp on 8 Nov 2023
Dear Travis,Thank you for choosing to stay with us at the TownePlace suites. We hope you choose to stay with us again.Thank you

8/10 Good

Wende

Travelled with family
Liked: Cleanliness, room comfort
Great value for money spent
Nice 2nd stay, breakfast was much more plentiful than we expected. Will highly recommend and will stay again. Thanks!
Stayed 1 night in Nov 2022

8/10 Good

Jessica, Annapolis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and helpful. The space worked out great for us, but there was an underlying musty smell that required us to open the windows for fresh air. The beds were comfortable and in general everything was clean. I think maybe in the walls or carpeting may need some attention and please do not try to cover with toxic air freshener sprays. That makes it worse.
Stayed 2 nights in Nov 2022
Response from Ashley-Marie Morales on 14 Nov 2022
Dear Jessica, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance and operations leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Katherine

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
By far- this was one of the worst experiences in a hotel I have experienced and there is no way we would ever stay there again. I booked 2 rooms Check in at 6pm ( should have been at 3pm) took forever since most rooms were not yet cleaned. The Expedia pictures were NOTHING like the actual rooms. Light bulbs did not work. The hallways smelled like marijuana though the signs proudly posted "smoke free". The drinks in the 24/7 "shop" were warm. The biggest insult was when we arrived back from our event at 1 AM to find that there were no sheets on the bed- I walked across the parking lot AT ONE AM to the lobby to ask for sheets; the attendant handed me a pile of cloths- only to find out once I arrived back at the room- that she had handed me 13 pillowcases. This experience truly felt like a gut-punch- and I strongly discourage future guests from considering. I took documentation and plan to proceed further.
Response from Ashley-Marie Morales on 11 Nov 2022
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent cleanliness issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Charles, Kenai

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A little worn and dreary but clean and functional. Would have liked to have bed made and towels changed each day, but this is apparently hard to get in NC at any price and regardless of promises. I would stay there again if I had business nearby.
Response from Ashley-Marie Morales on 7 Nov 2022
Thank you again for your feedback Charles! At the TownePlace we strive on making sure our guest receive nothing but great service! I shall share your feedback with the housekeeping leadership team to ensure we can do better for all guest! Looking forward to hosting you again in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great stay with pets
Traveled with German Shepard and she had a great time. Great place for pets. Everyone was very nice and helpful. Definitely will stay again.
Stayed 3 nights in Oct 2022
Response from Ashley-Marie Morales\ on 7 Nov 2022
Thank you for the great feedback!!! I will be sharing this with our team as we try our absolute best to ensure great service to all guest including our furry friends!!! Hope to host your family again in the future.

2/10 Terrible

Ahmed

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Family atmosphere
Stayed 2 nights in Sep 2022
Response from Ashley-Marie Morales on 21 Oct 2022
Thank you so much for choosing the TownePlace Suites in Cary, your feedback was much appreciated!

10/10 Excellent

Lesa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Best place we have ever stayed at over all! Love this place on every way… it’s clean, had all the amenities in the kitchenette and entire room.. perfect location next to a greenway trail by Lk Crabtree for a walk or run. Will stay here every time we come back to Cary!
Stayed 4 nights in Sep 2022
Response from Ashley-Marie Morales on 20 Oct 2022
Thank you so much for your feedback!! Looking forward to hosting you and your family again!

8/10 Good

Abinaya

Stayed 10 nights in Aug 2022
Response from Ashley-Marie Morales, Operations Manager on 21 Sept 2022
Thank you for your positive response! We look forward to hosting you again in the near future

4/10 Poor

Kaylyn

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is gross. Multiple rooms smell like dog, bad, not just a hint of it. Multiple things are broken and bandaided together. Gym is the saddest little closet with an elliptical and a treadmill. Pool looks like a motel 6 roadside nightmare. If you want a Marriot experience, stay away. This place is 1.5 stars at best. I thought the other were being over dramatic but nope, they were telling the truth.
Stayed 10 nights in Aug 2022
Response from Ashley-Marie Morales on 21 Oct 2022
Dear Kaylyn, thank you for sharing feedback about your stay. I will be sharing your experience with the operations and housekeeping leadership team. We do hope next time you are in town you will give us a second chance/

10/10 Excellent

Mugdha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to work. Close to restaurants.
Stayed 1 night in Jul 2022
Response from BP on 19 Jul 2022
Dear Mugdha, Thank you for choosing to stay with us at the TownePlace Suites in Cary. We are happy that your stay with us was great and that it was convenient to your work and restaurants. We hope you choose to stay with us again.

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very great with my visit. No complaints. Very reasonable pricing!
Stayed 1 night in Jun 2022
Response from BP on 27 Jun 2022
Dear Erin, Thank you for choosing to stay with us. We hope you choose to stay with us again.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Very comfortable rooms.
Stayed 1 night in Jun 2022
Response from BP on 26 Jun 2022
Dear Greg, Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

Daniella

Stayed 5 nights in Jun 2022
Response from Bp on 27 Jun 2022
Dear Daniella, Thank you for choosing to stay with us. We hope you choose to stay with us again.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The employees were very friendly, The breakfast had a lot of options in the staff was very polite. The rooms are older. The pool was out of commission and it did not seem like they intended on fixing it. We have kids so that was the main draw to this hotel so it was definitely a disappointment
Stayed 3 nights in Jun 2022
Response from Bp on 25 Jun 2022
Dear Michelle, Thank you for choosing to stay with us. We apologize for the pool not being open. We are planning on having the pool open in the upcoming weeks.

10/10 Excellent

Demitra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2022
Response from Bp on 24 Jun 2022
Dear Demitra, Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022
Response from Bp on 22 Jun 2022
Dear Brian, Thank you for choosing to stay with us. We hope you choose to stay with us again.

6/10 Okay

Ricardo

Business traveller
Stayed 2 nights in Jun 2022
Response from Bp on 18 Jun 2022
Dear Ricardo, Thank you for choosing to stay with us. We apologize for any issues you may have encountered during your visit with us. We hope you choose to stay with us again.

4/10 Poor

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Sherry

Travelled with family
Liked: Amenities
The place was clean, quiet and had a nice free continental breakfast. However, it’s dated, the elevators are very old. The amenities list a pool, but it’s out of order. The entire property has an old smell. It’s perfect for passing through town if you need to rest from a long drive. But it’s definitely not a vacation hotel.
Stayed 3 nights in May 2022
Response from BP on 1 Jun 2022
Dear Sherry, Thank you for choosing to stay with us. We are sorry your experience with us were not great. We hope to better serve you in the future.

4/10 Poor

Randy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We arrived late, and according to the thermostat in our room, the temperature inside was 91 degrees. The room was extremely hot. We propped open the door, turned off the heat, and turned on the A/C. We were too tired to complain and hoped the room would eventually cool. The A/C got the room down to 78, but it remained there for the night, and made sleeping very difficult. They switched our room for our second night, and took about $38 off our bill. We stayed during Memorial Day weekend, and we were disappointed to find that the pool was not open, and was obviously not going to be open any time soon as it was in deplorable condition. Breakfast was good both days. The staff was nice enough, but the facilities don't seem up to the Marriott name.
Stayed 1 night in May 2022
Response from BP on 31 May 2022
Dear Randy, Thank you for choosing to stay with us. We apologize for the air conditioning in the room. Unfortunately, we are still waiting for Wake County to approve our new VGB drains in order for us to open the pool. We hope you choose to stay with us in the future.

10/10 Excellent

TERRENCE

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Breakfast isn't great but they do have alot of options
Stayed 1 night in May 2022
Response from Bp on 23 May 2022
Dear Terrence, Thank you for choosing to stay with us. We hope you choose to stay with us again.

10/10 Excellent

Roger

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was large with a small kitchen. The grounds were vast and beautiful . Good breakfast.
Stayed 3 nights in Apr 2022
Response from BP on 30 Apr 2022
Dear Roger, Thank you for choosing to stay with us. We hope you choose to stay with us again.