Lounge
Check availability

Reviews of Sheraton Chapel Hill Hotel

3.5 out of 5
Sheraton Chapel Hill Hotel
One Europa Dr, Chapel Hill, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 161 out of 252 reviews" "
Rating 8 - Good. 51 out of 252 reviews" "
Rating 6 - Okay. 21 out of 252 reviews" "
Rating 4 - Poor. 9 out of 252 reviews" "
Rating 2 - Terrible. 10 out of 252 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew, Salt Lake City

Stayed 1 night in Apr 2024
Response from jmiguel on 29 Apr 2024
thank you for your comments

6/10 Okay

Kris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gps is hard finding this place. Food and drinks are too high. To be a high end chain its below expectations. Also ordered the morning breakfast that was 63 bucks, came 1 hour late, was colder than the mini fridge. Manager did credit me for the inconvenience. Would stay again but it needs work.
Stayed 1 night in Apr 2024
Response from jmiguel on 28 Apr 2024
Thank you for your comments

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from jmiguel on 28 Apr 2024
Thank you for your comments

8/10 Good

Matt

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Great lobby area! Nice, clean room. Service was pretty bad (but, to give the benefit of the doubt, there was a big wedding event the night I stayed!)
Stayed 1 night in Apr 2024
Response from jmiguel on 28 Apr 2024
Thank you for your comments

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to unc chap hill hospital
Stayed 1 night in Apr 2024
Response from jmiguel on 12 Apr 2024
Thank you for your survey

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jmiguel on 12 Apr 2024
Thank you for your survey

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, diverse clientele but still no discriminatory. Would definitely recommend if you're planning a trip to North Carolina
Stayed 3 nights in Apr 2024
Response from jmiguel on 16 Apr 2024
Thank you for your comments

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, would come back
Stayed 2 nights in Apr 2024
Response from Zsamece Front Office Manager on 8 Apr 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future! If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jmiguel on 2 Apr 2024
Thank you for your comments

10/10 Excellent

Ke

Stayed 2 nights in Mar 2024
Response from jmiguel on 28 Mar 2024
Thank you for your comments

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from jmiguel on 16 Apr 2024
Thank you for your comments

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton Chapel Hill is a nice property. The staff is very friendly and helpful. I would recommend the property to family and friends.
Stayed 1 night in Mar 2024
Response from jmiguel on 18 Mar 2024
Thank you for your comments

10/10 Excellent

Lucretia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Chapel Hill! Beautiful, modern, quiet.
Stayed 1 night in Mar 2024
Response from jmiguel on 18 Mar 2024
Thank you for your comments

10/10 Excellent

Dalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from jmiguel on 28 Feb 2024
Thank you for your comments

10/10 Excellent

Stanley

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from jmiguel on 25 Feb 2024
Thank you for your comments

10/10 Excellent

Ehsan

Stayed 1 night in Feb 2024
Response from jmiguel on 21 Mar 2024
Thank you for your comments

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, newer and modern. I've stayed here twice and enjoyed it both times. No free coffee in the mornings is the only real downside.
Stayed 2 nights in Feb 2024
Response from jmiguel on 15 Feb 2024
Thank you for survey

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet property. The staff wete very friendly and helpful
Stayed 4 nights in Feb 2024
Response from jmiguel on 13 Feb 2024
Thank you for your comments

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Handicapped room extremely far from elevators and not what booked none of lights in room worked well desk staff extremely helpful
Stayed 1 night in Feb 2024
Response from jmiguel on 12 Feb 2024
Thank you for your comments

10/10 Excellent

Rhodri

Stayed 1 night in Feb 2024
Response from jmiguel on 21 Mar 2024
Thank you for your comments

10/10 Excellent

DaQuon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from jmiguel on 29 Jan 2024
Thank you for comments.

6/10 Okay

Douglas

Stayed 2 nights in Jan 2024
Response from jmiguel on 21 Mar 2024
Thank you for your comments

8/10 Good

Jeremy

Stayed 1 night in Jan 2024
Response from jmiguel on 23 Jan 2024
Thank you for review

10/10 Excellent

Alexander

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from jmiguel on 23 Jan 2024
Thank you for review

10/10 Excellent

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jmiguel on 20 Jan 2024
Thank you for your survey!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chapel hill visit
nice new modern hotel/ rooms are nice/ shower better than most/ breakfast was lame/ alot of restaurants nearby
Stayed 3 nights in Jan 2024
Response from jmiguel on 16 Jan 2024
Thank you for your feedback

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and surprisingly affordable. The restaurant was a little pricey but the food was vary good. Will stay here again if in th area.
Stayed 2 nights in Jan 2024
Response from jmiguel on 10 Jan 2024
Than you for your comments

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the modern feel and the beds were very comfortable.
Stayed 1 night in Dec 2023
Response from jmiguel on 31 Dec 2023
Thank you for your feeback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and stores close by
Stayed 1 night in Dec 2023
Response from jmiguel on 31 Dec 2023
Thank you for your feedback!

10/10 Excellent

Fabrizio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from jmiguel on 22 Dec 2023
Thank you so much for your survey.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on 21 Dec 2023
Thank your response.

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on 21 Dec 2023
Thank your response.

8/10 Good

Naquan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get to
Stayed 1 night in Nov 2023
Response from jmiguel on 15 Feb 2024
Thank you for survey

8/10 Good

Gary

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from jmiguel on 28 Nov 2023
Thank you for your comments and completing this survey.

6/10 Okay

David Michael, Hingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from jmiguel on 6 Nov 2023
Thank you for feedback.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Very friendly and helpful staff. Will stay again.
Stayed 2 nights in Oct 2023
Response from jmiguel on 6 Nov 2023
Thank you for feedback.

10/10 Excellent

Lucretia

Stayed 2 nights in Oct 2023
Response from jmiguel on 28 Nov 2023
Thank you for your comments and completing this survey.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Only complaint was the very uncomfortable bed and thin feather pillows. Not a great night’s sleep.
Stayed 1 night in Oct 2023
Response from jmiguel on 29 Oct 2023
Thank you so much for your feedback!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jmiguel on 25 Oct 2023
Thank you for your survey

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from jmiguel on 23 Oct 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jmiguel on 23 Oct 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service
My daughter was given a room totally different than what was purchased. It was a special night
Stayed 1 night in Oct 2023
Response from jmiguel on 6 Nov 2023
Thank you for feedback.

2/10 Terrible

Kelvin

Stayed 1 night in Oct 2023
Response from jmiguel on 6 Nov 2023
Thank you for feedback.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and remodeled
Stayed 2 nights in Oct 2023
Response from jmiguel on 10 Oct 2023
Thank you for your survey

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jmiguel on 6 Oct 2023
Thank you for your survey!

10/10 Excellent

David R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great upgrade!
Great facilities upgrade from the previous brand.
Stayed 3 nights in Sep 2023
Response from jmiguel on 3 Oct 2023
Thank you so much for your comments and survey.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everyone on different page
Hotel was fine, clean and modern. The service? Not so much. I purchased a two night stay with breakfast included and this was apparently unfathomable by the staff. Upon check in I was told: we don’t serve breakfast, sorry you’ll have to contact hotels.com to get your money back. Mind you, not only am I a Marriott rewards member (with club access), there is a breakfast bistro in the lobby. I eventually got a manager to apologize for the confusion and say she’d provide us with vouchers in the morning. The next day, I literally had to relive this again and explain why the breakfast should be included. We received vouchers for one day and were asked to come back the next day for the other vouchers. Which, for principle’s sake, I did. And…I went through this aTHIRD TIME! Absolutely crazy that no one knows what’s going on in this establishment. Customer service is not a priority here.
Stayed 2 nights in Sep 2023
Response from jmiguel on 2 Oct 2023
Thank you for your survey. I will direct your comments to the team involved in your experience. We appreciated you time and comments.

10/10 Excellent

Andra'

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room was comfortable. Would have liked for the soiled bath cloths and towels to have been removed.
Stayed 2 nights in Sep 2023
Response from jmiguel on 30 Sept 2023
Thank you for your feed back

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a quick stay but very well received.
Stayed 1 night in Sep 2023
Response from jmiguel on 21 Sept 2023
thank you for your survey

10/10 Excellent

Bradley Henry

Stayed 2 nights in Sep 2023
Response from jmiguel on 6 Oct 2023
Thank you for your survey!