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Reviews of Quality Inn & Suites Raleigh Durham Airport

2.5 out of 5
Quality Inn & Suites Raleigh Durham Airport
1001 Aerial Center Pkwy, Morrisville, NC

Reviews

7.6

Good

Rating 10 - Excellent. 364 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK for a night's stay
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Kirit,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and hope to welcome you back soon.

6/10 Okay

Faith

Travelled with family
Liked: Cleanliness
Problem with latch on door; however, we were never offered an alternative room. Male person laying outside door upon arrival did not radiate feelings of safety. Learned that he was a "worker" on the site; however, still a little leery.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Faith,We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced and regret that the room did not meet your expectations. Please be assured that we take the safety and comfort of our guests seriously and will address your concerns accordingly.

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A very tired facility.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Peter, We appreciate your feedback and will share your comments with our team for future improvements. Thank you for staying with us.

8/10 Good

Derrick

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Derrick,We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any feedback from your recent visit. We look forward to welcoming you back in the future.

6/10 Okay

Nelson

Stayed 3 nights in May 2024
Response from Manager on 10 May 2024
Hello Nelson, We're sorry to hear that your experience at our hotel did not meet your expectations. Please feel free to reach out to us with any feedback so we can address any concerns you may have. We value your input and hope to welcome you back for a better stay.

6/10 Okay

Masoome

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Masoome, We are glad to hear that you chose our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your experience with us. We look forward to welcoming you back in the future.

8/10 Good

Shaishav

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Shaishav,We are pleased to hear that you had a positive overall experience during your stay with us. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back in the future.

2/10 Terrible

James

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello James,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback you have from your stay. We value all guest input to improve our services.

10/10 Excellent

Roger, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for the money. The hotel was clean & mostly quiet, except for a few of the guests that thought they should leave their room to have a phone conversation in the hallway…not the hotel’s fault though. Not a lot of amenities if you’re looking to spend your time at the hotel, but great if you’re looking for a comfortable bed to sleep in and a nice hot shower in the morning like I was. The breakfast is kind of basic, but Wendy’s and Bojangles made up for that.
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Roger,We appreciate your feedback and are pleased to hear you found our hotel clean and comfortable. We apologize for any noise disturbances caused by other guests and assure you we prioritize a peaceful environment. It's great to know you enjoyed our amenities and nearby dining options. Your satisfaction is important to us, and we hope to welcome you back for another restful stay.

10/10 Excellent

Catherina

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Catherina,We're thrilled you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

6/10 Okay

DIEN

Close to the airport, good parking. the staff was not friendly when I asked to re-activate the room key. Not much choice for the breakfast.
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello DIEN,We appreciate your feedback on the convenience of our location and parking facilities. We will share your comments about your experience with our staff and breakfast options to ensure we continue to improve our services for all guests. Thank you for sharing your thoughts with us.

6/10 Okay

James

Liked: Staff & service
Property was good just not a lot of dining in the area.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello James, We appreciate your feedback regarding the property. For dining options, we recommend guests to explore nearby restaurants and cafes to experience a variety of cuisines in the area. Your input helps us improve our guest experience.

10/10 Excellent

Allysa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like breakfast
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Allysa,We are thrilled to hear that you enjoyed our breakfast offerings! Your satisfaction is our top priority and we appreciate you taking the time to share your positive feedback. Our team strives to provide a delightful culinary experience for all our guests. Thank you for choosing our hotel for your stay.

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Helen, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, nice staff would stay again
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Cheryl,We are delighted to hear that you appreciated our clean rooms and friendly staff during your stay. It would be our pleasure to welcome you back in the future. Thank you for sharing your positive experience with us.

2/10 Terrible

Jade

Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Jade,We're sorry to hear about your experience. Please feel free to contact us directly so we can address any concerns you may have. We value your feedback and would like to make things right for you.

6/10 Okay

London

Stayed 2 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello London, We appreciate you choosing to stay with us and hope you had a comfortable visit! If you have any further feedback to share, please feel free to reach out to us so we can address any concerns you may have.

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities
It was quiet. I slept well. Glad to have free breakfast. A shame there was tons of construction in the area
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Carol,We're delighted to hear you had a restful stay and enjoyed our complimentary breakfast. We understand the inconveniences that can arise from nearby construction and appreciate your patience during your visit. If you have any further feedback or need assistance, please feel free to reach out to us directly.

6/10 Okay

Ellen

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Ellen,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you might have so we can address it accordingly. We hope to welcome you back in the future for an even better experience!

6/10 Okay

Murray

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Murray, We appreciate you choosing to stay with us. If you have any concerns from your recent visit, please reach out to our team so we can address them promptly. We hope to welcome you back for an even better experience in the future.

4/10 Poor

Mathew, Barton

Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello Mathew, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly to share more details about your stay, so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jose

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Jose,We are thrilled to hear that you had a fantastic experience at our hotel! It was a pleasure having you as our guest, and we hope to welcome you back soon for another memorable stay!

2/10 Terrible

Joshua

Disliked: Amenities
We ended up leaving immediately because the hotel was disgusting and our room was full of bugs.
Stayed 1 night in Nov 2023
Response from Manager on 2 Apr 2024
Hello Joshua, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Close to the airport. Nice accommodations.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Mary,We are pleased you found our hotel conveniently located near the airport and enjoyed your accommodations. Your feedback is appreciated as we continually strive to provide a comfortable stay for all guests. Thank you for choosing to stay with us during your visit.

8/10 Good

Saumik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Saumik, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Yolanda,We appreciate your feedback on the peaceful atmosphere at our hotel. Guest satisfaction is important to us, and we are pleased to know you enjoyed a serene stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to RDU airport.
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Pamela,We appreciate your positive feedback regarding our convenient proximity to RDU airport. We aim to provide a comfortable stay for all our guests. If there are any further comments or suggestions you would like to share, please feel free to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and spacious
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Yolanda,We are delighted to hear that you found our hotel to be quiet and spacious. Your comfort is a top priority for us, and we strive to provide a peaceful environment for all our guests. Should you choose to stay with us again in the future, we look forward to exceeding your expectations once more.

6/10 Okay

scott

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello scott,We're sorry to hear your experience was not perfect. Please reach out to us with any feedback so we can make improvements and ensure a better stay next time.

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Yolanda,We are pleased to hear that you found our hotel to be very comfortable. Our team strives to provide a relaxing and enjoyable experience for all our guests. If there is anything else we can do to enhance your future stays, please feel free to contact us.

10/10 Excellent

Yolanda

Liked: Cleanliness
Great stay
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Yolanda,Thank you for taking the time to share your positive experience with us. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Naikalisha

Travelled with family
I understand the beds can be better as well as the cleaning…
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Naikalisha, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We strive to provide a comfortable stay for all our guests, and we value your input to enhance our services further.

10/10 Excellent

Yolanda

Liked: Cleanliness
Safw
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Yolanda,Thank you for sharing your feedback with us. Your satisfaction is our top priority, and happy to know that you find our hotel safe. We hope to welcome you back in the future to provide an improved experience.

2/10 Terrible

Julia

Travelled with partner
Disliked: Cleanliness
The room smelled like an ash tray and we asked for a non-smoking room.
Response from Manager on 27 Feb 2024
Hello Julia, We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to ensure prompt assistance with resolving such matters in the future. Thank you for sharing your feedback with us.

6/10 Okay

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It’s clean and cheap so that’s the good news and the only thing that matters to most. They’re trying but the property is just dated. They need to fully overhaul the place. The elevator wasn’t working for more than a week. The front desk person said that the elevator is so old they were having a hard time finding replacement parts!
Stayed 1 night in Jan 2024
Response from Manager on 24 Feb 2024
Hello Gilbert,We appreciate your feedback on our clean and affordable hotel. We are constantly working to improve our property and apologize for any inconvenience caused by the dated aspects. Our team is diligently addressing the elevator issue to enhance the guest experience. We thank you for bringing this to our attention.

8/10 Good

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet stay
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Isaac,We are glad to hear that you had a peaceful experience during your stay. If you have any future concerns or feedback, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Yolanda

Business traveller
Liked: Amenities
Quiet
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Yolanda,We're delighted to hear that you found our hotel to be quiet during your stay. Your comfort is important to us, and we aim to provide a peaceful environment for all our guests. If you have any further feedback or need assistance, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet convenient
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Yolanda,We appreciate your feedback about the convenience of our location. Thank you for choosing to stay with us. If you have any other comments or suggestions, please feel free to share them with us.

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and enjoy peace
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Yolanda,We are pleased to hear that you found our hotel to be a great place to relax and enjoy peace. Your feedback is valuable to us, and we hope to welcome you back in the future for another peaceful stay.

6/10 Okay

Arvel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator was not functioning during stay. Room was clean. Breakfast could’ve been more robust, however functional.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Arvel, We appreciate your feedback regarding the elevator, and we're glad you found your room to be clean. We'll take your comments on breakfast into consideration for future improvements. Your insights help us enhance our guest experience.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great me and my wife enjoyed
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello George,We are pleased to hear that you and your wife enjoyed your stay at our hotel. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Rebekah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very nice place. Clean and everything in proper order. Had a great stay
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Rebekah,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay and found our property to be clean and well-maintained. We strive to provide a pleasant experience for all of our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room snd friendly staff
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello John,Thank you for sharing your positive feedback regarding our clean rooms and friendly staff. We take pride in maintaining a high level of cleanliness throughout our hotel and ensuring our staff provides excellent service. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to food
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Yolanda,Thank you for sharing your feedback about the easy access to food during your stay. We appreciate your positive comment and strive to provide convenient dining options for our guests. We hope you had a great overall experience at our hotel and we look forward to welcoming you back in the future.

4/10 Poor

Mark

Business traveller
Disliked: Staff & service
Total mess in checking in. Front desk person was clueless. There was a line of 4 when I got there. Took me 45 minutes to get checked in. By then the line was in double digits. And.....they gave me a room/key that was already occupied. So there was that uncomfortable moment of opening the door to be greeted by a 1/2 dressed person. Tack on the inane $100 "security deposit" that Quality Inns are holding on to for five days. I'm just done with Quality Inns.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Mark,We apologize for the inconvenience you experienced during check-in. We strive to provide efficient service and we regret that we fell short of your expectations on this occasion. We appreciate your feedback and will address the issue with our front desk team to ensure this does not happen again. Regarding the security deposit, it is a standard procedure and should be released per our policy. We apologize for any confusion caused. We value your feedback and hope to have the opportunity to improve your perception of our hotel in the future.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
It isn’t much for breakfast for the price you pay.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Monica,Thank you for sharing your feedback with us. We appreciate your input and take all guest comments seriously. We will keep your review in mind as we continuously work on improving our offerings and ensuring our guests have a pleasant stay.

10/10 Excellent

Gwendolyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was comfortable, and the staff were really nice. I especially liked the shuttle driver.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Gwendolyn,Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you found your room clean, bed comfortable, and our staff friendly. Our team takes pride in providing exceptional service to our guests and we appreciate your kind words. Should you plan a return visit, we would be delighted to welcome you back.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Yolanda,Thank you for sharing your feedback about our hotel's cleanliness. We appreciate your observation and strive to continuously maintain a high standard of cleanliness throughout our property. Your comments will be shared with our housekeeping team to ensure that we consistently provide a clean and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Martika

I like that this hotel is close to the airport and they have shuttle bus to take you to the airport
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Martika,Thank you for your feedback! We're glad to hear that you found our hotel's location near the airport convenient. Our complimentary shuttle service aims to make transportation easier for our guests. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Leah,We appreciate you choosing our hotel for your stay! If there is anything we can do to improve your experience for next time, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back soon.