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Reviews of Hampton Inn Raleigh/Cary

2.5 out of 5
Hampton Inn Raleigh/Cary
201 Ashville Ave, Cary, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 816 reviews" "
Rating 8 - Good. 235 out of 816 reviews" "
Rating 6 - Okay. 113 out of 816 reviews" "
Rating 4 - Poor. 53 out of 816 reviews" "
Rating 2 - Terrible. 26 out of 816 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff
Stayed 2 nights in May 2024

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Bridget

Disliked: Property conditions & facilities
I’m usually very impressed with Hampton Inn. This time was a bit of a disappointment. It was clearly an older building in need of a facelift. Clean, but dated and showed signs of wear and tear. Bathroom light was out for my entire stay. I made them aware, but they did not fix it which was a problem. Staff was friendly. Breakfast was good.
Stayed 2 nights in May 2024

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor conditions, shower drain was not functioning, AC malfunctioning.
Stayed 1 night in May 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience all around!
Stayed 1 night in May 2024

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service
Property needs an update. Carpeting and walls in the hallways are shabby. Doesn’t measure up to other Hampton Inn’s we’ve stayed in.
Stayed 3 nights in May 2024

8/10 Good

Leslie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
This location, the rooms need to be updated. The microwave was very old-school. The carpet is much older other than that it was fine.
Stayed 2 nights in Apr 2024

2/10 Terrible

Mark

Stayed 6 nights in Apr 2024

8/10 Good

Pressly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ME on 23 Apr 2024
Thank you for your staying with us.

4/10 Poor

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Poor breakfast. Hot food was cool, selection was minimal.
Stayed 1 night in Apr 2024
Response from ME on 23 Apr 2024
we have rectified the issues thank you for your survey.

10/10 Excellent

GLENN, CHARLOTTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ME on 23 Apr 2024
we hope you enjoyed your stay with us!

6/10 Okay

dan

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stains on carpet, toilet loose at base. Towels not brought in bathroom
Stayed 2 nights in Apr 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was always helpful. I noticed the cleanliness of my room immediately. I was here for 3 breakfasts and each one was varied and good. I would definitely return!
Stayed 3 nights in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

8/10 Good

Shakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet inside was worn, paint to common areas need repairs
Stayed 1 night in Apr 2024
Response from ME on 23 Apr 2024
Thank you for your Survey.

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Hassle free check in/out. Property was clean and well kept exterior/interior.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was so nice. Told fromt desk receptionist I scraped my arm on door hook placed mid door in public restroom. The receptionist apologized and escalated to maintenance. Thank you for caring.
Stayed 1 night in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

8/10 Good

Mi Y, Avondale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet. Friendly staff
Stayed 3 nights in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

8/10 Good

Jameil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room nice staff
Stayed 3 nights in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

8/10 Good

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, breakfast and coffee and all good but the rooms need to be updated. Front desk was very personable every time I walked in.
Stayed 3 nights in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

10/10 Excellent

DWAYNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, dirty bathroom. Carpeting is dirty and worn. Check in was ok but hotel needs major updates. Air conditioning didnt work and toliet ran after being flushed. Nice location however
Stayed 1 night in Apr 2024
Response from ME on 23 Apr 2024
Thank you for your survey

10/10 Excellent

Lawrence

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They tape on electrical and doors had holes
Stayed 1 night in Mar 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

8/10 Good

William

Stayed 1 night in Mar 2024
Response from ME on 23 Apr 2024
We hope you enjoyed your stay with us!

4/10 Poor

Ann

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs major renovation and maintenance - gives total abandon hotel vibes
Stayed 3 nights in Mar 2024
Response from ME on 23 Apr 2024
Thank you for your survey

6/10 Okay

Harvey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We had to change rooms because our bed sheets were soiled when we pulled back the comforter. Don’t understand how housekeeping could make the bed and not notice the obvious stain.
Stayed 1 night in Mar 2024
Response from ME on 23 Apr 2024
Thank you for your survey we have contacted the appropriate dept. within the hotel.

8/10 Good

Cynthia, Graham

Stayed 3 nights in Mar 2024
Response from AD on 23 Apr 2024
Thank you for your survey, we hope to see you soon.

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
I had only a one night stay and was not there long enough to see the entire site or paticipate in amenities.
Stayed 1 night in Mar 2024
Response from AD on 23 Apr 2024
Thank you for your survey. We look forward to seeing you again.

10/10 Excellent

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Room was clean but bathrooms need updating. Breakfast was perfect for kids in the morning. Parking was not an issue and a large variety of places to eat.
Stayed 1 night in Mar 2024
Response from AD on 23 Apr 2024
Thank you for your survey, we hope to see you again.

4/10 Poor

Sheryl

Travelled with family
Disliked: Property conditions & facilities
First, I was not made aware till I arrived that there was a pet fee. Second, every person who checked in, other than myself, received a bag with 2 bottles of water and a bag of chips. Once they knew we had a dog, they switched our room and when we went to find it, we had to use process of elimination because there wasn’t a room number on our room! The phone in our room wasn’t even working and my daughter had to pull things out and found that the cord was not plugged to the handpiece. When at breakfast, we heard another woman complain of the same issue. Breakfast area wasn’t very clean and very limited choices for a “hot” breakfast! Anytime we came down to the desk, we could never see anyone because they weren’t at the desk and door was closed to where they didn’t know anyone was standing there waiting. Overall this place was not a great place to stay!
Stayed 2 nights in Mar 2024
Response from ME on 22 Mar 2024
Thank you for your survey. I have notified the appropriate dept to correct the issues you encountered during your stay. Thank you again for your survey.

6/10 Okay

Sheena

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from ME on 22 Mar 2024
Thank you for you survey we look forward to serving you again!.!

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from ME on 22 Mar 2024
Thank you for you survey we look forward to serving you again!.!

4/10 Poor

Adam

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Luke warm showers and air-conditioning didn’t work
Stayed 1 night in Feb 2024
Response from ME on 25 Apr 2024
thank you for your survey.

10/10 Excellent

Dr. Saroya, Belmont

Stayed 1 night in Feb 2024
Response from AD on 24 Apr 2024
Thank you for your rating, we hope to see you soon.

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness
Luke warm water for two mornings and cold water no hot water at all in third morning only response from hotel desk on the day there was cold water only was you could have called and we could have tried to fix it, hard to do when you are trying to take a shower. Needs new furniture in lobby area ripped, worn, and torn chairs. No rooms were ready when check in started lots of people waiting. But was a clean place, convenient to many restaurants and locations in Cary and quiet.
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable stay
Stayed 1 night in Feb 2024
Response from ME on 22 Mar 2024
Thank you for you survey we look forward to serving you again!.!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
The hotel is older and my room had an odor (dogs/urine) that i noticed when i walked in. Then in the morning, there was no hot water. It was finally restored at 8 am, when everyone who worked was leaving.
Stayed 1 night in Feb 2024
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

8/10 Good

Melodie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Wonderful stay
Stay was great. Rooms are very clean. Service was exceptional. Breakfast was outstanding. My only complaint, if you want to call it that, was the hotel needs some updating. You can tell the carpets, curtains, etc are outdated.
Stayed 3 nights in Feb 2024
Response from ME on 22 Mar 2024
Thank you for you survey we look forward to serving you again!.!

8/10 Good

roderick

Liked: Cleanliness, staff & service
Nice hotel but needs updating
Stayed 3 nights in Feb 2024
Response from ME on 22 Mar 2024
Thank you for your survey we are looking forward to some renovations this year.

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Hampton Inn
The room was clean and the breakfast choices were good. My only complaint was that the room was HOT! I was on the fourth floor and had the temp set at 68° yet the room temp was 73°. No working ice machine on floor 1 or 4. I literally walked down to the third floor to finally find a working one.
Stayed 1 night in Feb 2024
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

6/10 Okay

Secunda, Greenville

Business traveller
Liked: Cleanliness, staff & service
The computer did not work in the business section. I had asked the front desk not to have someone clean my room and they came in anyway.
Stayed 2 nights in Feb 2024
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

6/10 Okay

GIN, HARRISBURG

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Room was musky, hole in the wall, bathroom floor was dirty.
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

6/10 Okay

Ellen D.

Liked: Cleanliness
Disliked: Property conditions & facilities
bed was good, pillows were too soft and vanity in bathroom was old and the finish has worn off
Stayed 1 night in Feb 2024
Response from ME on 22 Mar 2024
We apologize for the inconvenience I have contacted the appropriate dept. within the hotel to correct the issue you encountered. Thank you again for your survey.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and good was also.
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
I wont be back
My room was very clean but had an odor that i couldnt kill- even after buying candles to help. To be fair, I dont think this room was used often- it was on the top floor at the end of the hall. It took some time for the water to get 'hot' and the bathoom had no exhaust fan. Location and parking was great. Employees were very pleasant. That odor just ruined it for me. I wont be coming back.
Stayed 2 nights in Jan 2024

8/10 Good

Casey

Travelled with family
Liked: Cleanliness, staff & service
Great location overall, room was a bit tired, stains on carpet, bathroom fixtures dated… cleaning staff left equipment in halls throughout day, but overall very reasonable price, friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024