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Reviews of The Grand Regency

3.5 out of 5
The Grand Regency
Dhebar Road, Rajkot, Gujarat

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 0 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arvind

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

kishor

Travelled with family
Liked: Amenities
Shower did not have safety bar (to hold on), and no Nonskid mat
Stayed 2 nights in Jan 2024

10/10 Excellent

Hemant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable stay. The room was spacious and clean. Complementary breakfast was a pleasant surprise.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashokkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here 2 nights and3 days. Excellent service right from start to finish. Friendly staff on their toes whenever required.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rajiv

Stayed 1 night in Dec 2022

2/10 Terrible

Sumer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
They are not professinols and thehotel isnot worth of money.
Stayed 1 night in Feb 2021
Response from Mishra on 6 Mar 2021
Dear Guest, We are extremely sorry to learn about your recent stay. We will do our best to resolve the issue faced by you. Hoping to welcome you again soon and have a memorable stay.

8/10 Good

dinesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible staff catered for meals at 3 pm and 5 on 2 successive days. Friendly reception and free pick up from airport. Highly recommended
Stayed 1 night in Nov 2019
Response from Mishra on 4 Dec 2019
Dear Guest, Thank you for your feedback. Hoping to welcome you again very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great prices, friendly staff, a great all rounder
Stayed 4 nights in Jan 2019
Response from Perin on 8 Feb 2019
Dear Guest, I thank you for finding time and reviewing us. Your review means a lot to us. I am glad that you had a pleasant stay and enjoyed services offered by me team. Hoping to welcoming you soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel need updating
Location was good. From outside hotel look great and very appealing. However Room we were offered had paints peeing off and show the sign of damp. On complaining and asked to change the room, we were told no other room are available and they can only give us the room of higher category , which we had to take as first room offered wasn't upto the standard you expect from a reputable hotel. We ended in paying extra money to get the suitable room. Electrical plugs were not in the right places, no plug next to bed to plug in any electrical (medical) equipment or telephone charger and no bed side cabinet. Even Higher category room which they charged me extra had broken tap, (which they quickly repaired ). Reception staff didn't make me feel welcomed
Stayed 2 nights in Dec 2017
Response from Guest Relations Manager on 26 Jan 2018
Dear Guest, Thank you for your feedback. Because of your feedback we were able to fix certain stuff that went unnoticed. I am very sorry to hear that you had an experience which did not meet your expectations. We have fixed it all. We have made changes to rooms to added more facilities too. Hope to welcome you again soon.

8/10 Good

dhiren l

Liked: Staff & service
hotel in a busy area. few kilometers away from shopping malls

10/10 Excellent

vidyut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic stay . Happy days
Response from General Manager on 8 Feb 2017
Dear Guest, Thank you for writing feedback. This is encourage my fellow staff members to do better work in time to come. I request you to kindly share your feedback on TripAdvisor too. Regards, Guest Relations Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, clean, location
the room was noisy. i was in the suite 309 and traffic noise killed the fun.
Response from General Manager on 8 Feb 2017
Dear Guest, Thank you for sharing your honest feedback. We apologies for the noise. Next time we will take proper care in allotting rooms. But as you know Rajkot being a noisy city, sometimes things does get really noisy. Regards, Guest Relations Manager.

10/10 Excellent

Jiwaji, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff and excellent service!
I had a room facing the street but the road noise was minimal. The room was very clean and its amenities were well appointed. Breakfast, which was included, offered may choices.

6/10 Okay

Mukesh

Excellent reception staff. Very helpful.
Nonsmoking rooms should not have ash trays...

6/10 Okay

Verified traveller

Stopover stay
It was a quick trip to see cricket match in Rajkot. Stay was good for stopover.
Response from The Grand Regency on 7 May 2016
Dear Guest, We thank you for you honest feedback. We promise to improve our services so that we can earn another 2 star lost.

6/10 Okay

Chih-Heng

Disliked: Cleanliness
Stayed 1 night in Nov 2017