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Reviews of The Lofts Apartments

3.5 out of 5
The Lofts Apartments
61 Shotover Street, Queenstown

Reviews

7.2

Good

Rating 10 - Excellent. 147 out of 655 reviews" "
Rating 8 - Good. 237 out of 655 reviews" "
Rating 6 - Okay. 162 out of 655 reviews" "
Rating 4 - Poor. 70 out of 655 reviews" "
Rating 2 - Terrible. 39 out of 655 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paige

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Palmina

Travelled with family
Liked: Cleanliness, amenities
Central position. Easy access to all bars and restaurants
Stayed 3 nights in Mar 2024

4/10 Poor

Bonnie

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Parking was difficult, carpet was covered with stains, mold in grout in showers, fans in both bathrooms didnt work, there was pealing paint in 1 bathroom and bedroom, we moved the couch slightly for easier tv viewing and there was garbage that was dated 11 days before our arrival, the dryer didnt work until we figured out how to reset it, the beds looked good untill the 2 sheets that were folded over the duvet came unfolded to reveal a filthy looking duvet with blood or blood stains on it! Could be a very nice place if it was given some attention. Nice view!
Stayed 2 nights in Mar 2024

8/10 Good

Yan

Liked: Cleanliness
Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Location was great, property was terrible. Dishes were dirty with the bread board still having crumbs on it, the apartment was full of dust, a random sock, clothes dryer that didn’t work and to top it off, our lounge room ceiling leaked when it rained. So much that half our floor was soaked.
Stayed 5 nights in Jan 2024

8/10 Good

Meredith

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable start and so close to everything. Floors are very creaky though which wasn’t good at night as could hear the neighbours floor creaking loudly also.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Fantastic customer service
Room was large and comfortable but the bathroom was not as clean as it could have been. The reception staff were exceptional.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
Great value for the price in Queenstown
Very friendly staff who let us check in early, lots of space for our family to relax in. Great value for the price!
Stayed 1 night in Jan 2024

2/10 Terrible

Jodi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our external sliding door would not lock. We told reception. Their solution, whilst we are out to dinner, leave a screw driver on the counter for us to fix it. The property remained unsecure. Upkeep of the property is poor. There was no parking unless you paid for it, but even then it wasn’t guaranteed. The only thing this place has going for it is its location.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Roomy apartment, surprisingly quiet given location close to busy streets of Queenstown. Things I didn’t like: the apartment was too hot , making it hard to sleep: no air conditioning, just heating. Parking was very limited, but given the location, once we’d returned our hire car, the location was fantastic. Two great Indian restaurants just across the road, and a short walk to the busy and beautiful foreshore of Queenstown.
Stayed 1 night in Dec 2023

6/10 Okay

Janet

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Suites are very spacious and we really appreciated being able to spread out across multiple rooms and be able to use the washing machine and kitchen that were in our apartment. The location is very convenient if you want to be right in Queenstown and the staff were extremely helpful and accommodating. On the downside, our apartment was well overdue for refurbishment.
Stayed 4 nights in Nov 2023

4/10 Poor

donald

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs a complete overhaul. Location is good
Stayed 1 night in Nov 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, room comfort
We stayed in a 2 bedroom and it was so homey. Water pressure wasn’t the best in the shower but beds were comfy. Single bed in the loft had its electric blanket left on from previous customers which made the loft very hot. Walking distance to everything.
Stayed 2 nights in Nov 2023

10/10 Excellent

Iritana Hinetukua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great, staff were awesome. Came back in the evenings to fresh towels. Views from our balcony were amazing. Apartment had everything we needed (washer/dryer), Full appliance stocked kitchen, within a 3min walk to lake, bars, eateries.....basically town. Parking was in the back parking building but literally outside our back room door....easy.
Stayed 3 nights in Nov 2023

10/10 Excellent

sarah

Liked: Cleanliness, room comfort
Great location
The front desk staff was friendly and helpful. We did not know that parking was paid, as it said free parking upon booking. The room was clean and we were provided many towels. The beds were comfortable. The view from our room was great. The best part of this place was definitely the location, right in the city center and walking distance to restaurants, attractions and parks.
Stayed 4 nights in Nov 2023

2/10 Terrible

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, room comfort
Attentive, clean and great location
Wonderful stay. Amazing location. Check in was friendly, efficient and welcoming. Room was larger and clean. There is a boil water notice for drinking but that is the whole area, not just this hotel. The building is made of wood and creeks a bit when the upstairs person walks around at night but certainly manageable. Would definitely stay again. Very attentive.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
within walking distance of everything. Clean, warm and comfortable Excellent staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Tania

Stayed 1 night in Oct 2023

10/10 Excellent

Alma Grace

Stayed 1 night in Oct 2023

4/10 Poor

Jeetendra

Travelled with family and small children
Disliked: Property conditions & facilities
The property had some major plumbing issues. The shower/toilet did not work as normal and were below average. We had to manage the stay for 4nights with these conditions.
Stayed 4 nights in Oct 2023

4/10 Poor

Alan

Travelled with group
Liked: Cleanliness
Pay $20/day parking inside property!
Ridiculous, the guest was forced to pay $20/day for a parking within the motel property. Traveller chose a motel to stay because we have free parking within the motel property, but the Lofts Apartments ask we pay $20/day for a parking within the Motel’s property, for which we have to pay $40 for 2 nights staying. There are only 8 parking spaces, if you are lucky enough to have a vacant on arrival and are happy to pay for $20/day, you have to do all your activities by walking, because once you get your car out, the chance to get a vacant space on return is closed to zero. The off-street parking is only for 30 minutes and all time full. Worst still, this additional charge is not advertised on their website, hotels.com should clearly state this charge to let the traveller consider it before making the booking.
Stayed 2 nights in Sep 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay
Stayed 2 nights in Sep 2023

8/10 Good

joseph

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

peter

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great, affordable accommodation. We stayed in the 2-Bedroom unit and found it spacious and comfortable. Walking distance to the centre of town and a view of the lake from our room.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
The staff is extremely helpful despite the reception is not open for 24-hours. Prior communication is recommended if you need to store luggage at the hotel in early morning. The view from the room is gorgeous and the overall stay is comfortable.
Stayed 1 night in Aug 2023
Response from The Lofts Team on 25 Aug 2023
Dear Valued Guest,It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

10/10 Excellent

Daniel

Great value. Would definitely book again. Only complaint is the parking charge. Just integrate it or make it very clear on booking systems or don’t charge at all.
Stayed 1 night in Jul 2023
Response from The Lofts Team on 25 Aug 2023
Dear Valued Guest,It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness
Large 3bedroom apartment
3bedroom apartment was really big, beds could have been bit more comfortable but overall pretty good. 2 bathrooms was a bonus. Somewhat noisy for main bedroom in morning due to location close to road.
Stayed 1 night in Jul 2023
Response from The Lofts Team on 25 Aug 2023
Dear Valued Guest,It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

10/10 Excellent

Syd

Stayed 1 night in Jul 2023
Response from The Lofts Team on 25 Aug 2023
Dear Valued Guest,It is great to hear that you had a wonderful stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

8/10 Good

Islam

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Close to town room not very clean rubbish in bin cups old and dirty dark no lights plenty of trip hazzards very noisy
Stayed 1 night in Jun 2023
Response from The Lofts Team on 20 Jun 2023
Dear Valued Guest, Thank you for taking the time to write this review. Please accept my sincere apologies that your experience was less that top notch. All feedback is used in assisting us to improve future guests’ experiences through your observations. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. I hope to have the pleasure in welcoming you back and serving you better. Warm Regards, The Lofts Team

6/10 Okay

Chi Fai Paul

Stayed 3 nights in May 2023
Response from The Lofts Team on 25 May 2023
Dear Guest,Thank you for taking the time to review our hotel! All feedback is used in assisting us to improve future guests’ experiences. Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

8/10 Good

Kwok

Liked: Cleanliness, property conditions & facilities
kitchenware are not enough... carpet looks like a bit dirty.
Stayed 1 night in May 2023
Response from The Lofts Team on 16 May 2023
Dear Valued Guest,Thank you so much for your feedback. All feedback is used in assisting us to improve future guests’ experiences through your observations. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm Regards,The Lofts Team

8/10 Good

Weijia

Travelled with family
Liked: Cleanliness
Good location
Stayed 2 nights in May 2023
Response from Priya on 17 May 2023
Dear Valued Guest, It is great to hear that you were able to take advantage of our central location and explored the town. Take care and I hope to welcome you back in the near future. Warm regards, The Lofts Team

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Staff were all friendly n wonderful
Stayed 2 nights in May 2023
Response from The Lofts Team on 16 May 2023
Dear Valued Guest,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

6/10 Okay

Dianne

Travelled with partner
Liked: Cleanliness
very welcoming very comfortable bed very warm on our arrival bathroom needs upgraded housekeeping: used towels etc need to be removed not left on the floor where we left them ,rubbish removed daily, TV needs to be seriously looked into
Stayed 3 nights in Apr 2023
Response from The Lofts Team on 17 May 2023
Dear Valued Guest,Thank you so much for your feedback. All feedback is used in assisting us to improve future guests’ experiences through your observations. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm Regards,The Lofts Team

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome location, great facilities and staff were lovely :)
Response from The Lofts Team on 17 May 2023
Dear Valued Guest,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

6/10 Okay

Pam

Great location
Apartment rather tired and in need of revamp but was in great location close proximity to town centre Room was comfortable with good heat pump and kitchenette Unfortunately due to age of building room was very noisy with floorboards creaking and sound of noise on stairs to “loft” in both apartment and next door every time someone walked in them was disturbing Staff were accommodating with early check in and luggage storage after check out
Stayed 2 nights in Mar 2023
Response from The Lofts Team on 17 May 2023
Dear Valued Guest,Thank you so much for your feedback. All feedback is used in assisting us to improve future guests’ experiences through your observations. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm Regards,The Lofts Team

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Location location
Fabulous location right in the centre of Queenstown. No hills to climb, shops directly across the road. We could pop in and out of our accomodation whenever we wanted a break or to take back parcels and go out again. Bus just down the road straight to airport. Warm rooms, large and spacious. Electric blankets too. Excellent towels. Couldn’t open our curtains during the day as workers could see straight in. Could do with a privacy screen outside.
Stayed 5 nights in Mar 2023
Response from The Lofts Team on 17 May 2023
Dear Valued Guest,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

8/10 Good

Leola

Stayed 1 night in Mar 2023
Response from The Lofts Team on 17 May 2023
Dear Valued Guest,It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! Please stay in touch with us and we look forward to welcoming you again in the near future!We hope you will come back and visit us soon! Warm regards,The Lofts Team

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay. Very comfortable and great location right on the lake
Stayed 1 night in Feb 2023
Response from Manoj on 10 Mar 2023
Thanks for your lovely stay and the feedback.

10/10 Excellent

Zaiwei, Foothill Ranch

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is old style but very clean and comfortable. A female receptionist was very nice and communicative. Location is wonderful in the true center of Queenstown. Approach to everything is very convenient.
Stayed 3 nights in Feb 2023
Response from Manoj on 10 Mar 2023
Thanks for your valuable reviews

10/10 Excellent

Jessica

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The perfect location, so close to everything!
Stayed 1 night in Feb 2023
Response from Manoj on 10 Mar 2023
Thanks for your valuable stay and positive feedback hope in future we will be able to provide and maintain the best service to valuable guest.

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

David

Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy walking distances to the centre of town.
Stayed 2 nights in Feb 2023

10/10 Excellent

Christine

Stayed 1 night in Feb 2023

10/10 Excellent

Mrs

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No problems, have stayed before and our place of choice. Quiet, convenient, clean and personable reception.
Stayed 1 night in Feb 2023

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location and closeness to downtown
Stayed 1 night in Feb 2023