In-room safe, desk, soundproofing, iron/ironing board

Reviews of Sudima Queenstown Five Mile

4.5 out of 5
Sudima Queenstown Five Mile
22 Grant Rd, Queenstown, Otago

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 277 reviews" "
Rating 8 - Good. 75 out of 277 reviews" "
Rating 6 - Okay. 8 out of 277 reviews" "
Rating 4 - Poor. 6 out of 277 reviews" "
Rating 2 - Terrible. 2 out of 277 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sudima has over the top friendly, helpful staff and quite, clean, modern, updated rooms. It was very convenient for walking to shops and restaurants as well as a quick drive to the airport.
Stayed 1 night in Apr 2024
Response from Ali on 28 Apr 2024
Kia Ora,Thank you for taking the time to share your feedback on your recent stay with us at Sudima Queenstown Five Mile. We greatly value your feedback and are pleased to hear that you found your overall experience to be good.I was delighted to hear that you enjoyed the friendly and helpful service from our staff, the cleanliness of our amenities, and the convenience of our location with free parking. I will pass on your kind feedback onto the team.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Vimal Raj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent. Breakfast spread was descent but it was exact same menu everyday for the 5 days of stay.
Stayed 5 nights in Apr 2024
Response from Ali on 26 Apr 2024
Kia Ora Vimal,Thank you for taking the time in offering your feedback on your recent stay with us at Sudima Queenstown Five Mile. Feedback is important to us as it allows us to improve our service for future guests.I am delighted you enjoyed your stay with us. I will pass on your words to the team.We look forward to welcoming you back to Sudima Five Mile soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Naresh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay, the staff where super friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Ali on 20 Apr 2024
Kia Ora Naresh, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with the super friendly and helpful hotel staffs.We are thrilled that our efforts were noticed and appreciated by you, I will ensure your feedback is passed onto the teamThank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Raewyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to shopping and mixe rooms with pkenty of doace and excellent bed
Stayed 1 night in Apr 2024
Response from Ali on 18 Apr 2024
Kia Ora RaewynThank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

6/10 Okay

VARGHESE

Liked: Cleanliness, staff & service
Microwave , Plates , glasses not available in room
Stayed 1 night in Apr 2024
Response from Ali Appelman , Hotel Manager on 16 Apr 2024
Kia Ora Varghese,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. I trust you had a pleasant stayOur 24/7 receptionist are more than happy to deliver the plates and glasses as it is upon request. Well noted on the microwave suggestion, it is with feedback like yours we can refine and improve our service in the future.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Very good to stay
Stayed 1 night in Apr 2024
Response from Ali on 12 Apr 2024
Kia Ora Wei,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow four stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and modern hotel. I really enjoyed my stay here and everything was furnished so beautifully. I felt so comfortable throughout my whole stay and would recommend Sudima Queenstown! Podium is also a great restaurant! Bravo to the team!
Stayed 3 nights in Apr 2024
Response from Ali on 12 Apr 2024
Kia Ora Katie,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with the cleanliness of your room.We take great pride in maintaining a high level of cleanliness throughout our property, and we are thrilled that our efforts were noticed and appreciated by you.Thank you again for choosing to stay with us and for sharing your positive experience at Podium as well. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
There was ample parking and close to shopping. The only thing is that we had an extra charge for a minimal amount that I was not sure what for but for $.60 I didn't call or question. Was not worth my time.
Stayed 1 night in Mar 2024
Response from Ali on 4 Apr 2024
Kia Ora Keri,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Regarding the amount you see charged on your account, that is a NZD1 credit card validation and after your check-out it’s released from our end, but it may take up to 10 business days to clear, this all depends on your banks processing times. Please reach out if this is still not credited after this time.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

John

Very good breakfast service.
Stayed 1 night in Mar 2024
Response from Ali Appelman - Hotel Manager on 2 Apr 2024
Kia Ora John,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with the breakfast service.we are thrilled that our efforts were noticed and appreciated by you.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Tania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, modern and had lots of shopping options. There were quite a few eateries around the hotel too - although we were disappointed that most of them seemed to close at 5pm - so in terms of dinner options there weren't really that many (that were open).
Stayed 1 night in Mar 2024
Response from Ali Appelman on 25 Mar 2024
Kia Ora xxxxThank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that the hotel location, clean and modern room have added to the overall enjoyment of your stay.I was disappointed to hear we did not meet your expectations with some aspects of your stay, on this occasion.Podium restaurant on-site are serving dinner menu from 4pm-9pm. with the option of overnight room service menu after 9pm. It is with feedback like yours we can refine and improve our service in the future.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Sage

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, very quiet room and great views. Breakfast was delicious.
Stayed 1 night in Mar 2024
Response from Ali Appelman on 22 Mar 2024
Kia Ora Sage,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled you enjoyed our hotel amenities. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was too hot and staff accomodated us with another room.
Stayed 1 night in Mar 2024
Response from Ali Appelman on 22 Mar 2024
Kia Ora Jean,Thank you for taking the time in offering your feedback on your recent stay with us at Sudima Queenstown Five Mile. Feedback is important to us as it allows us to improve our service for future guests.I’m so thrilled our team looked after you so well. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to Sudima Five Mile soon.Kind regards,Ali Appelman

4/10 Poor

Krishni

Stayed 1 night in Mar 2024
Response from Ali on 12 Apr 2024
Kia Ora Krishni,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

6/10 Okay

MINJARRAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well-appointed hotel in convenient location. Suitable for business or airport stay, but would not recommend for vacation as rooms are not equipped for a long stay. For example, no microwave, cutlery or wine glasses in room so dining out is the only option. Also, the rooms have no opening windows and we really struggled without fresh air for three nights.
Stayed 3 nights in Mar 2024
Response from Ali on 13 Apr 2024
Kia Ora Minjarrah,Thank you so much for taking the time to share your positive feedback about your recent stay with us. I'm glad to hear that you found our hotel modern and well-appointed, and our convenient location suitable for business or airport stays. Our lovely 24/7 receptionist are able to deliver cutlery or glasses on request for you to enjoy your meals in the room. Well noted on the microwave and opening windows suggestion. we welcome all feedback as it enables us to improve our services.Thank you again for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back soon.Kind regardsAli AppelmanHotel Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel
Stayed 1 night in Feb 2024
Response from Ali Appelman on 1 Mar 2024
Kia Ora Peter,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay. We take great pride in maintaining a high level of cleanliness throughout our property to keep the hotel as new as the time of opening, and we are thrilled that our efforts were noticed and appreciated by you. Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon. Kind regards, Ali Appelman Hotel Manager

10/10 Excellent

Dawn, west covina

Stayed 2 nights in Feb 2024
Response from Ali Appelman on 22 Mar 2024
Kia Ora,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Reed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was amazing, great location with plenty of options for shopping and food (including the restaurant in the hotel), staff were also very helpful. The room was also great with everything I needed. The only thing I could fault it on is the unnecessary door to the next room, it's locked but it is anything but sound-proof and I could hear every movement of my neighbor and every word they said, my overall rating would be 5 stars if it weren't for this door.
Stayed 1 night in Feb 2024
Response from Ali Appelman , Hotel Manager on 28 Feb 2024
Kia Ora,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow four stars, we must have really delivered exceptional service, thank you so much.I note that you have also raised some concerns regarding your stay, we apologies if we have fallen short of your expectations. Your feedback has been noted. we sincerely apologize for any inconvenience or discomfort you may have experienced.Thank you again for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back soon.Kind regardsAli AppelmanHotel Manager

10/10 Excellent

Oleg, Sammamish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a very convenient location. The staff was super friendly and helpful. We would love to come back again!
Stayed 4 nights in Feb 2024
Response from Ali Appelman , Hotel Manager on 26 Feb 2024
Kia Ora Oleg, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad the hotel location, friendly and helpful staff have added to the overall enjoyment of your stay.I'll ensure your feedback is passed onto the team.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and comfortable.
Stayed 3 nights in Feb 2024
Response from Ali Appelman , Hotel Manager on 20 Feb 2024
Kia Ora,Thank you so much for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed your experience with us and that you were satisfied with the cleanliness of your room.We take great pride in maintaining a high level of cleanliness throughout our property, and we are thrilled that our efforts were noticed and appreciated by you.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

April

Liked: Staff & service, property conditions & facilities
Lovely. Would recommend.
Stayed 4 nights in Feb 2024
Response from Ali Appelman - Hotel Manager on 20 Feb 2024
Kia Ora,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 3 nights in Feb 2024
Response from Ali Appelman , Hotel Manager on 23 Feb 2024
Kia Ora,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. I am thrilled you enjoyed your stay with us, thank you for giving us 5/5. We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
expedia charged me for two breakfasts and i was alone
Stayed 1 night in Feb 2024
Response from Ali Appelman on 19 Feb 2024
Kia Ora Paul, Thank you so much for taking the time to share your feedback about your recent stay with us. We will highly recommend you reach out to Expedia directly as the booking was made for 2 adults hence the breakfast was charged for 2.Please feel free to reach out to the hotel if you require any supporting documents from us. We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel ManagerKind regards,Ali AppelmanHotel Manager

10/10 Excellent

Raymond, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Room was comfortable and the restaurant was very good.
Stayed 1 night in Feb 2024
Response from Ali on 12 Feb 2024
Kia Ora Raymond, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our friendly, helpful staff, comfy room and lovely restaurant have added to the overall enjoyment of your stay..We are thrilled that our efforts were noticed and appreciated by you.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

DOUG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and restaurant staff were great and there was also Alexa !!
Stayed 3 nights in Feb 2024
Response from Ali Appelman on 12 Feb 2024
Kia Ora Doug, Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. 5 out of 5, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay, comfortable and easy location to airport and shopping area was connected to hotel. The free parking, made a big difference, as we were just staying over on self drive tours. The buffet was generous and well prepared.
Stayed 1 night in Feb 2024
Response from Ali on 12 Feb 2024
Kia Ora Jami, Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. It is wonderful to hear that you enjoyed your stay with us. We are pleased to know that you liked our hotel room and found the location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay. Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon. Kind regards, Ali Appelman, Hotel Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to jump on a bus into town as the bus stop was right out the front
Stayed 7 nights in Jan 2024
Response from Ali on 12 Feb 2024
Kia Ora Nicole, Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. It is wonderful to hear that you enjoyed your stay with us. We are pleased to know that you found the location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay. Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards, Ali Appelman, Hotel Manager

10/10 Excellent

Wesley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean , quiet modern room and convenient for the airport as well as shopping and casual dining.
Stayed 3 nights in Jan 2024
Response from Ali on 4 Feb 2024
Kia Ora Wesley, Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. It is wonderful to hear that you enjoyed your stay with us.We are pleased to know that you liked our hotel room and found the location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards, Ali Appelman, Hotel Manager

10/10 Excellent

Choongkook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ali on 5 Feb 2024
Kia Ora Choongkook,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Shanu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 31 Jan 2024
Kia Ora Shanu,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Xiangrui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff. Very close to the bus station which is very convenient!
Stayed 2 nights in Jan 2024
Response from Ali Appelman - Hotel Manager on 28 Jan 2024
Kia Ora, Thank you for taking the time to offer your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked well after you and you enjoyed our hotel location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us. We look forward to welcoming you back to the hotel soon.Kind regards,Ali Appelman Hotel Manager

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it !!
Stayed 1 night in Jan 2024
Response from Ali Appelman , Hotel Manager on 28 Jan 2024
Kia Ora Aliya,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Ali Appelman - Hotel Manager on 26 Jan 2024
Kia Ora Lloyd, Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. 10 out of 10, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Imran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Jan 2024
Response from Ali on 24 Jan 2024
Kia Ora Imran,Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Zhimin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ali on 24 Jan 2024
Kia OraThank you for taking the time in offering your feedback on your recent stay with us at Sudima Five Mile Queenstown. It is with feedback like yours we can refine and improve our service in the future.We look forward to welcoming you and your family back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

8/10 Good

Patricia

Stayed 3 nights in Jan 2024
Response from ali on 10 Feb 2024
Kia Ora Patricia,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Four stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 21 Jan 2024
Kia Ora Prince,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Colin

Stayed 1 night in Jan 2024
Response from Ali on 18 Jan 2024
Thank you for choosing our hotel and for taking the time to share your experience. We genuinely appreciate your feedback, and it would be our pleasure to welcome you back for another outstanding stay in the future.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location for shopping, and the room was clean and comfortable. We loved the smart tv as we were watching the LOTR movies while we travelled through NZ! The beds were so comfy, the pillows were fantastic, and the shower/bathroom was gorgeous! We appreciated having a mini fridge and kettle. A microwave would be a welcome addition.
Stayed 2 nights in Jan 2024
Response from Ali Appleman on 16 Jan 2024
Kia Ora,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very central and close to many facilities. Would stay here again. Buffet breakfast could be improved.
Stayed 5 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 14 Jan 2024
Kia Ora Rachel, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.I was disappointed to receive your feedback on our breakfast, our Head Chef prides himself on providing a high-quality breakfast buffet with ample choices.Please feel free to contact me directly if you would like to discuss further, we welcome all feedback as it enables us to improve our services.We look forward to welcoming you and your family back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Liana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new and well designed hotel.
Stayed 1 night in Jan 2024
Response from Ali Appelman , Hotel Manager on 13 Jan 2024
Kia Ora Liana,Thank you for taking the time in offering your feedback on your recent stay with us at Sudima Queenstown Five Mile. Feedback is important to us as it allows us to improve our service for future guests.I am delighted you enjoyed your stay with us especially our new beautifully designed hotel. I will pass on your kind words to the team.We look forward to welcoming you back to Sudima Five Mile soon.Kind regards,Ali Appelman

10/10 Excellent

ROY

Stayed 4 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 12 Jan 2024
Kia Ora Roy,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Wess

Stayed 3 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 12 Jan 2024
Kia Ora,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Amoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff was amazing. The area was safe and convenient. The bed was 10 out of 10.
Stayed 4 nights in Jan 2024
Response from Ali Appelman , Hotel Manager on 10 Jan 2024
Kia Ora,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ali Appelman - Hotel Manager on 8 Jan 2024
Kia Ora Crystal, Thank you for taking the time in offering your feedback on your recent stay with us at Sudima Queenstown Five Mile. We look forward to welcoming you back to the hotel soon.Kind regards, Ali Appelman, Hotel Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ali Appelman , Hotel Manager on 5 Jan 2024
Kia Ora George,Thank you for taking the time in offering your amazing feedback on your recent stay with us at Sudima Queenstown Five Mile. Five stars, wow! It is wonderful to hear that you enjoyed your stay with us. I’m so thrilled our team looked after you so well and you enjoyed our hotel amenities and location. We pride ourselves on delivering exceptional customer service and your feedback means a lot to us.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Jong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Dec 2023
Response from Ali Appelman , Hotel Manager on 4 Jan 2024
Kia Ora Jong,Thank you for taking the time to review your recent stay with us at Sudima Queenstown Five Mile. Wow five stars, we must have really delivered exceptional service, thank you so much.We look forward to welcoming you back to the hotel soon.Kind regards,Ali AppelmanHotel Manager

4/10 Poor

Manjari

Liked: Property conditions & facilities
Disliked: Staff & service
Not family friendly at all. Staff misleading most of the times. so please don’t trust them. They We have paid night and didn’t get the room we booked and requested. They
Response from Ali on 11 Jan 2024
Kia Ora Manjari,Thank you for taking the time to share your feedback regarding your recent stay at Sudima Queenstown. We sincerely apologize for any inconvenience you experienced and appreciate your honesty.It is disheartening to learn that your stay did not meet your expectations, especially in terms of family-friendliness and the accuracy of information provided by our staff. Rest assured, we take your concerns seriously, and we will be investigating the issues you've raised to ensure that our services align with the high standards we aim to uphold.We understand the importance of delivering on guest expectations, and, regrettably, you did not receive the room you had booked and requested. We are actively addressing our booking and room allocation processes to prevent such occurrences in the future.Once again, we apologize for any inconvenience you faced during your stay. We genuinely value your feedback, and we are committed to taking the necessary steps to improve our services.Kind regardsAli AppelmanHotel Manager

10/10 Excellent

Yanina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for Queenstown
Great location and convenient, functional room. Right in shopping area with a countdown supermarket a few steps away, shops and restaurants.
Stayed 2 nights in Dec 2023
Response from Ali Appelman, Hotel Manager on 2 Jan 2024
Kia Ora Yanina, Thank you for taking the time to share your experience with us at Sudima Five Mile. We're thrilled to hear that you enjoyed your stay. Thank you for choosing to stay with us. We look forward to the opportunity to welcome you back soon. Kind regards, Ali Appelman Hotel Manager

10/10 Excellent

Salma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay for my first time in Queenstown. I can't fault the hotel staff, the only thing I would recommend is that get more information on public transport and possibly become a place where they can be purchased and topped up.
Stayed 4 nights in Dec 2023
Response from Ali Appelman , Hotel Manager on 30 Dec 2023
Kia Ora Salma, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel.Should you needed to obtain more information on public transport, the receptionist is 24/7 to assist with any enquiry.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ali AppelmanHotel Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay!
Nice experience. We had a very quiet corner room with two queen beds. The room was very clean with comfortable beds and nice sheets and comforters. We slept very well staying here. Would recommend to others.
Stayed 1 night in Dec 2023
Response from Ali Appelman - Hotel Manager on 29 Dec 2023
Kia Ora Laura, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay. We are pleased to know that you found your room to be convenient. Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards, Ali Appelman - Hotel Manager