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Reviews of Eichardt's Private Hotel

5 out of 5
Eichardt's Private Hotel
2 Marine Parade, Queenstown

Reviews

9.4

Exceptional

Rating 10 - Excellent. 52 out of 66 reviews" "
Rating 8 - Good. 9 out of 66 reviews" "
Rating 6 - Okay. 2 out of 66 reviews" "
Rating 4 - Poor. 2 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jay, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Eichardt's Private Hotel on 7 Apr 2024
Thank you for your feedback, Jay!We look forward to hosting you again in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Accommodations!
Stayed 1 night in Nov 2023
Response from Anna on 20 Nov 2023
Dear Rebecca,Thank you very much for your feedback, We are so glad to hear you had a great stay and look forward to greeting you again soon!Warm regards

10/10 Excellent

Kam

Stayed 1 night in Sep 2023
Response from Anna Gambini on 1 Oct 2023
Thank you, Kam. we are so glad you had a great stay in Queenstown and at Eichardt's.We look forward to hosting you again next time you are in Queenstown!Warm regards,Anna

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Anna Gambini on 2 Jul 2023
Hello Jeffrey,Thank you for taking the time to review your stay. We are sorry to hear we did not meet your expectations. Thank you for sharing your concerns with us during your stay.We hope we get the chance to host you in the future and show you what Eichardt's is truly about.Warm regards,Anna

10/10 Excellent

Liv J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like tgat it was a small but still luxiourious. Very frindly staff that made you feel welcome the moment you set foot onside inside the front door.
Stayed 2 nights in Mar 2022
Response from Guest Services on 31 Mar 2022
Hi Liv, Thank you for your great review, we are so happy to hear that you found our property luxurious and that our staff were friendly and made you feel welcome. We hope to welcome you back to The Spire Hotel in the future. Warm regards, Guest Services

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from The team at Eichardt's on 29 Apr 2021
Thanks for the rating!

10/10 Excellent

Geraldine, Bay of Plenty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and overall beautiful property.
Stayed 3 nights in Jun 2020
Response from James Cavanagh on 4 Jul 2020
Dear Geraldine, Thank you for staying at Eichardts Private Hotel. We're delighted you enjoyed your stay and do hope you stay with us again. Kind Regards James Cavanagh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from James on 9 Feb 2020
Thanks for staying with us.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from James C on 3 Dec 2019
Great to have you with us Carol, see you again soon!

10/10 Excellent

Tim, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view, well appointed rooms, friendly and accommodating staff
Stayed 2 nights in Nov 2019
Response from James C on 26 Nov 2019
Thanks Tim, glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good, we booked another night!
We stayed the night here to break up our camper van experience around the South Island. It was such a fantastic night stay, we booked another night! Beautiful hotel, excellent friendly service. Wonderful views! Would seek this hotel out again without a doubt.
Stayed 1 night in Oct 2019
Response from James C on 28 Oct 2019
Glad you enjoyed your time with us and inspired to stay longer!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from James C on 28 Oct 2019
Thanks for the top rating!

10/10 Excellent

Neil, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, in superb central Queenstown location. Hotel facilities were superb and the staff we all delightful.
Stayed 2 nights in Sep 2019
Response from James C on 23 Sept 2019
Thanks for the review Neil, hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked the room decor and location. Didn't like the oonst, oonst bass beat of the nightclub directly outside the bedroom window.
Stayed 3 nights in Sep 2019

10/10 Excellent

Annie, Brisbane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eichardt's was delightful. The team were fabulous; they were welcoming and easy to deal with. It could only have been better if they managed to work out how to make it snow on request!! We look forward to visiting again soon.
Stayed 4 nights in Aug 2019
Response from James C on 20 Aug 2019
Thank you for the lovely review - and we are working on the Snow in promise!!!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Elegance!
This hotel was amazing: the decor, amenities, location, staff, and added benefits made our stay in Queenstown!
Stayed 4 nights in Jul 2019
Response from James C on 11 Aug 2019
Thanks for your feedback Emily, we're delighted you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from James on 22 Jul 2019
Great to have you with us and delighted to hear you enjoyed your stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from James on 29 May 2019
Thanks for staying with us, hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and generally well appointed room . Unfortunately there was a strange plumbing odor which detracted . Also breakfast wait service was disengaged
Stayed 1 night in Feb 2019
Response from James Cavanagh on 13 Mar 2019
Thank you for your feedback, this has been noted and serviced by the maintenance team. I was disappointed you felt the breakfast service was less than optimal and raised this with the staff, our goal is to impress on every occasion.

6/10 Okay

Lori

Liked: Cleanliness, room comfort
Upon arrival at Eichardt's Private Hotel (the entrance and lobby were very hard to find!), we were greeted by a nice man we weren't sure was the concierge, guest manager, or bellman. After informing us that our car was parked in the wrong location, he grabbed a luggage cart and came out to unload our luggage which he proceeded to wheel down the street to our lakefront apartment. In hindsight, he may have suggested that we walk down together to view the room and that he would deliver the luggage later. He gave a thorough review of the room amenities but explained nothing about the property itself, restaurant hours, fitness options, etc. At one point during our stay the wrong car was brought to us when we requested ours. Overall, the staff seemed to not be coordinated and no one seemed in charge nor committed to excellent service befitting a property commanding that price. Also, our room was 'tired'. The grout in the bathroom was dirty (a good bleaching would help!), the rug in the living room was frayed, and the upholstery was worn. We also noticed a large boat at the dock with the hotel name on it. Was that a service or tour option we could have taken advantage of?
Stayed 2 nights in Feb 2019
Response from James Cavanagh on 13 Mar 2019
Thank you for your feedback Lori, I am sorry you were unhappy with a few aspects of your stay. I have raised concerns with the guest services team around arrival procedures as we are certainly committed to providing outstanding customer service which is reflected int he majority of feedback received. We do operate a yacht in Queenstown Bay, this was chartered for the majority of February with overnight and day trips. Kind regards, James

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from James on 3 Feb 2019
Thanks for your review, a pleasure to have you with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, excellent location. Had a few difficulties with room which were resolved by the attentive staff. Only negative was the limited breakfast menu which had very few of the standard breakfast items (cereals, eggs, bacon, sausages).
Stayed 3 nights in Jan 2019
Response from James on 14 Jan 2019
Thank you for your feedback Malcolm I'm delighted you enjoyed your stay with us. We do offer a reasonable variety of breakfast options to suit all tastes as standard, and of course happy to accommodate any special requests where ever possible.

10/10 Excellent

damien, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent hotel with great service and food. Rooms were clean and very spacious with balcony and excellent breakfast and service
Stayed 1 night in Dec 2018
Response from James Cavanagh on 16 Jan 2019
Thanks for your review - look forward to welcoming you back again soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing: Room without any windows!
Disappointing to be given a room that did not have any windows! A bit cheeky for a so-called 5 star hotel, as it felt quite claustrophobic. A mention of this at booking would have been appreciated. In addition, soundproofing was terrible - our room was next to a kitchen, and all sounds were clearly audible, from conversations, to the radio, pots and pans and more. We left feedback in the room on the hotel's feedback form as we were checking out very early and couldn't address it in person. No one has been in touch since. Shame to be let down by what should not have been offered as a room without warning. In contrast, staff and service are really great, and location is unrivalled. Overall, the feeling of the place is a bit like a B&B, rather than a hotel, it's main income source looks like the bar and restaurant.
Stayed 1 night in Dec 2018
Response from James Cavanagh on 20 Jan 2019
Thank you for your feedback, we do try to be as clear as possible with the room description and include photographs of all spaces. If I can assist directly please dont hesitate to reach out.

10/10 Excellent

Sue

the hotel stay was superb. Luxurious suite of rooms, excellent food and great staff.
Stayed 2 nights in Nov 2018
Response from James C on 29 Nov 2018
Thank you for your review, we hope to welcome you back to Eichardt's again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from James on 30 Oct 2018
Thank you for your review

10/10 Excellent

Maealiuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantabulous
The most amazing experience ever. Service was phenomenal, food was awesome.
Stayed 5 nights in Sep 2018
Response from James on 22 Oct 2018
Thank you!

10/10 Excellent

john

Queenstown Stay
Nice location. Great staff. We were booked for 3 days but liked it so much that we ended up staying for 6.
Stayed 3 nights in Jun 2018
Response from James on 22 Oct 2018
Lovely to have you with us!

8/10 Good

Verified traveller

Really beautiful place in the best location in Queenstown.
Stayed 6 nights in Aug 2018
Response from James on 22 Oct 2018
Many thanks - see you again soon!

10/10 Excellent

Linda, Chelsea Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super location
This was a lovely spot. Wonderful ambiance, great character, with much history to offer. Loved being on the water, the restaurants were great, I would highly recommend this elegant hotel..
Stayed 2 nights in May 2016

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position. Enthusiastic , professional team. Healthy food, creatively presented. Great value.
Stayed 7 nights in Sep 2017

10/10 Excellent

Peter, Islamorada, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view of the lake
We stay to nights at this lovely hotel. We stayed at the units next to the main hotel and they were well equipped with a kitchen and fireplace. The complimentary cocktail hour was very nice because we got to meet and talk with some very interesting people. The breakfast was great as well as their Bloody Mary.
Stayed 2 nights in May 2017

10/10 Excellent

Irena, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break away. Luxury plus
Gorgeous apartment. Didn't want to leave it. Roaring fire and most comfortable bed.

10/10 Excellent

Elan, Sunshine Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Beautiful Views
We loved this hotel... we specifically chose it for it's easy walking access to cafes/shops, and the luxury feel factor - we weren't disappointed! We stayed in a 1 bedroom apartment overlooking the lake which had a fireplace (perfect for the cooler weather). The quality of the furnishings are beautiful, the staff are extremely personable and the views are stunning. It was an easy walk to the Queenstown gardens - which we did everyday to immerse ourselves in the autumn season. Would highly recommend for a warm & cosy stay (plus it's right next door to Botswana Butchery restaurant - yum!)

8/10 Good

helen , auckland nz

Liked: Cleanliness, room comfort
Amazing location
We had a relaxing time . Seemed less private with new restaurantnext door . Some staff were not well trained especially in the small bistrot . We were by accident given the wrong champagne by the glass and the waitress was very rude to us questioning us about it being correct ! The barman apologised and replaced it .Food on the cold side when delivered finally . We had guest drinks upstairs and stall were well educated .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well-deserved 5-star hotel
The hotel is just great. The food at the hotel is simply superb! Room service and the perks were just wonderful. Although the weather was unsettle, but the fire place made the stay particularly comfortable during the rainy days. The bed was super comfortable and the bathroom second to none.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic two night stay
My husband and I stayed at Eichardts Hotel for two nights. We absolutely loved our stay. Our room was gorgeous and the staff were friendly and went out of their way to ensure that we were well looked after. We would thoroughly recommend this hotel to others.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy!
Loved staying here... Beautiful post skiing bath and real fire in my rooms!

10/10 Excellent

phil, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Value for money;

10/10 Excellent

Paul, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line, State of the art, Home away from home; Value: Fantastic; Service: Flawless, Go the extra mile, Phenomenal; Cleanliness: Spotless, Immaculate, Beautiful; Thoroughly would recommend to anyone. Would stay here again in a heartbeat.

8/10 Good

spicy55, Dubai

Liked: Cleanliness, room comfort
Romatic get away opposite the lake
Lack proper restaurant and room service. Limited amenenties campared to a 4 or 5 star hotel.

10/10 Excellent

Alana, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Worthwhile; Service: Flawless, Remarkable, Phenomenal; Cleanliness: Spotless; Right by the lake, even mountain view suites are amazing, cant go wrong

10/10 Excellent

Rebecca, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Service: Outstanding; Cleanliness: Spotless; Brilliant service - I left my iphone charger, and it was not a problem to get it sent up. Overall, a fabulous place to stay.

8/10 Good

philip, New Zealand - Christchurch

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: Modern; Value: Reasonable; Service: Tardy; Cleanliness: Immaculate; needed two bath robes and fresh milk (promised but not delivered)

10/10 Excellent

Daniel, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Service: Remarkable;

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Value: Fantastic; Service: Sufficient; Cleanliness: Spotless;

10/10 Excellent

Teresa, New Zealand - Southland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Flawless; Cleanliness: Faultless;

10/10 Excellent

Teresa, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; The interior design and decor was beautiful!

10/10 Excellent

Mimi, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities